Re-building and updating our Alarm system in over 10k sqft house damaged/flooded from Dec 2022 hard…read morefreeze. First of all, this system called me and the police to say the house was having an issue. excellent! We were out of town Craig and Adam came out, repaired what was damaged and after 2 yrs of rebuilding with StateFarm Ins (the worst experience), they came back out and finalized the alarm system and even upgraded it to WiFi and cellular comm. These guys are super personable, friendly, knowledgeable. reasonable and i would consider them as good friends now. This is a 180 degree experience from whatever those other reviews are from years past. This is now 2025 with over 4 yrs service/communications with Stephens Systems, we would give them 10 stars if available. WE HIGHLY RECOMMEND this company and customer service team

Stephens electronics (A1 vacuum) put a central vacuum in my house 20 years ago. Jim was always the…read morekindest man and helped us every time we needed. Once he switched to Stephens electronics in hot springs it all changed. I ordered a part with them and it took 3 months to get in. When the part came in, they never would call me back to schedule an appointment. When I talked to them, one lady hung up on me. The next person, the owner told me he would not do business with me???? All I was asking for was an appointment. Very strange and worst business and customer service I have ever had. We live in a large hone and all I wanted was my central vac to work. I would not use them for anything!!!! Beware. Now they have my part for my Central vac off my warranty!!!!!!

We were so happy when Jeff and his company put in our security panels. We decided to change out our…read moresecurity cameras as it was an older system. Jeff came over and walked our property and quote us a pretty high cost system but we broke down and said yes. When the final bill was sent to us it was 20K over the price quote. When I spoke with Jeff he admitted he made many mistakes and he was at fault. He said we cut you a price break but there was no proof provide for that. He said we made company changes internally because of your job that we made mistakes on. We paid the bill and he did not do anything to meet us and any money other than just to say I messed up and can you please pay the additional 20K. So be warning we had it in writing and the still over billed us over 20K. So you better have more money laying around with them.

From the owner: Our mission is to provide the families and businesses of Arkansas unparalleled security and peace…read moreof mind at all times. By acting as a true partner, leveraging our expertise in security technology AND our expertise in the makeup of our local communities, we can increase security, satisfaction, and peace of mind.

They have proprietary equipment and don't even live in my area. If I call for service and send a…read moresubcontractor I try to call the salesman and he's not anywhere to be seen.

Poor Business practices. This is an alarm company that cannot guarantee its services or its…read moreequipment. These salespeople practice unethical means to get contracts signed and never follow up as said. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints about their business practices, especially when it deals with my safety. They are an alarm service you cannot reach when the equipment is not working very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working . I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen who send out there manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters oh 6lets make it 7 hours on the phone you can even reach anyone to cancel