I just had a service call from Bigfoot. Came home yesterday from a day trip to Natchitoches to…read morediscover my carpet soaked. Garrett from Bigfoot showed up on time cleared the problems and I am enjoying the cold air once again. Thank you Garrett and Bigfoot! You always come through.

I'd like to start by saying that every time up to our last service, we have gotten pretty decent…read moreservice and the work was explained as well as the cost was upfront. Now, fast forward to 2 days ago. I called on a Saturday afternoon after I noted my compressor freezing up. We discovered in April that we had a small leak that was barely reading on a sniffer unit. I expected the technician to come fill up the freon, charge us for that and an hour of labor. He shows up, instantly starts pressuring us to replace our entire unit( estimates from 8.8k to 17k for a 2100sqft house) and after looking around, hits us with a 403.00 bill. Now we have a monthly service package that supposedly removes the "service call" charge from the bill. We were charged 148.00 for freon at 78.00 per pound and the rest was "tech fees".....260.00 per hour, folks.....all paid before work was even done. 24 hours later, my compressor is frozen up again but they showed no evidence of a leak. As soon as I point it out, they start again with trying to sell me a whole unit. Nothing suspicious here at all. We wont be using them again.

Jamie was beyond helpful and worked hard for our business. When other companies wanted to…read morecompletely replace our elderly Momma's whole system for 5-figure prices, he offered to rebuild the heat kit, repair some ducts, and check out the system for less than $1k.

I would not recommend this plumbing company based on my experience. They came to my home to light a…read morebrand new water heater, and during the service, water leaked from an supply line and entered my attic and hallway ceiling. I was told that the leak occurred because the line was not capped. I was also quoted a service fee of $145, but I was ultimately charged $197, which added to my frustration with the overall experience. After the incident, I had visible water damage to my hallway ceiling, and water came through a recessed light that is now no longer functioning. Edrick stated that there was no water damage in the attic because the insulation had caught the water and they wiped everything dry. However, the visible damage to my ceiling and the fact that the recessed light stopped working after the water intrusion were concerning. I also had concerns about the service itself. Based on the events that occurred and Joshua's interactions with Edrick, I did not feel that Joshua demonstrated the level of experience or confidence I would expect from someone performing plumbing work in my home. What was even more disappointing was the response from management and customer service. I spoke with Joy, a representative, and Zack, the plumbing manager. Both came across as defensive when I brought the incident and resulting damage to their attention. Rather than feeling like my concerns were being taken seriously, I felt as though the focus was on defending the company's actions instead of addressing the damage and finding a resolution. I also requested the company's commercial general liability insurance information so that the property damage could be properly reported, but that information was not provided, refused in fact. Accidents can happen, but how a company responds when something goes wrong says a lot about the company. Unfortunately, the customer service or lack thereof that I experienced was extremely disappointing. In my opinion, that ultimately reflects management and trickles down to the staff. I expected better communication, accountability, and customer service. Based on my experience, I would not recommend this company to anyone.

I am not a native of the ACA service area, so I had to start from scratch when the problem with a…read morewater heater occurred. After calling several companies where I got no response, or a maybe I can come in two days response, I called ACA. The lady that I spoke to was very accommodating and knowledgeable. She told me a technician would contact me. And just a few moments later, I did get a phone call from a technician who asked me pertinent questions and obviously knew what he was talking about. The technician worked with me and met me at a time that I could get away from work. He showed up exactly when he promised. Being that he was very knowledgeable, he had the issue resolved in record time. The charges were extremely reasonable, especially considering that this was done on a day of very inclement weather when most companies were considering it an emergency only day. In short, in the future, I will not hesitate to call them for any plumbing needs that I may have.

had a great experience did a great job , would recommend this company. He did a great job checking…read moremy air conditioner

no show no answer on multiple requests after being paid !…read more this guy is awwful, he simply will ignore you

Nice guy but some serious price gouging. Charged me $89 for a service call, which was fine, but…read morethen charged me $70 per pound for Freon that cost him less than $10 per pound. Insane. Please his spouts his "the Lord has blessed me...."as he rips you off. Gave a quote for a new AC and it worked out to about $4000 in labor to install. If I wanted this kind of price gouging then I would've used Southern Air. They're ripoffs too but at least they let you finance their insanely inflated prices. This guy won't be in business long if he keeps doing this. Seems to me like he needs to reread his bible....especially the parts about greed.

In all my years of dealing with Professional companies for different services, this young man, Adam…read moreMcCoy with Mackydo's HVAC is the most well mannered and most efficient individual I have been BLESSED to encounter. I called and received service on the same day, to accommodate a customer is rarely found today. It's usually about the $$$$ His rates are VERY reasonable, ( I believe less than larger companies ) Very informative and knowledgeable and professional. I am grateful, and am excited to watch this business grow!!!

They are professional, friendly, and punctual. I have been using them for years and would…read morerecommend men them without reservation.

Replace a customer provided water heater in attic…read more Watch out for their excessive hourly rates after the initial hour. They provide excellent service, on time, professional. They charge fairly normal for the FIRST hour $120 (Feb 2012), along with parts charges and even an additional fuel surcharge. But they charge the SAME rate for every hour after the first hour ($120 for any hour) rather than charging a normal, average charge for the subsequent hours. So the $120 is far and above any national, average hourly rate for licensed plumbing after the first hour. Even after a request for a review of the price, they insisted that this was their normal hourly rate, for any hour And your bill will not itemize the charges. You have to ask for an itemized bill, which you will get.