0 stars if i could. First they give you a very dirty and messed up apartment. Then when you put in a service request they dont even bother to acknowledge said request or ever send a technician over unless it is a catastrophic maintenance failure. Even then, i had water damage on my floor and the door to the bathroom wouldnt close and the lady at the office said to not let the owner know. It was eventually fixed 5 months after the request. Third when you decide to move out, they keep your WHOLE DEPOSIT even if you left the apartment way better than you found it. Id recommend literally living anywhere else besides here, the whole in-between and move out process was a nightmare. read more

0 STAR REVIEW; I did not want to believe the reviews that said this was a terrible company who would take your entire deposit at move out and charge you ridiculous amounts. Despite the bad reviews we rented a home through Armadillo Properties and were there for three years. They were not super responsive to maintenance matters. When our ceiling fell in due to their negligence, they took months to fix it and did complete the job. We were left to live with a ceiling that was not properly fixed which they decided they would fix when the next tenant moved in. They did not clean up behind themselves when they came out to "fix" the ceiling either. We overlooked all of this. When we moved out we paid for their cleaning services which guaranteed we would not be charged for anything cleaning related. We received a bill over a month after we moved out saying they are taking our entire $1000 deposit and charging us about $600 more. We filed a dispute and the only thing they decided to do was say they would subtract the move out cleaning service fee ($470) that we paid from the balance that they believed we still owed. Armadillo Properties stole $1470 from us and still wants us to pay more. Their maintenance department and over all staff was very unprofessional and unresponsive to our move out dispute. It took 5 months for them to make a decision. The maintenance manager Robert avoided all of our phone calls and was always in a meeting or had just left when we called for updates. Danielle his assistant claimed she never knew anything whenever we called. There was no communication between the company because no one knew what was going on whenever we called for updates. Danielle even lied to us and told us we were getting a refund of $595 which she later decided to take back. Armadillo Properties boast that they are a veteran owned company but they are not military friendly. The only thing they care about is lining their pockets with your hard earned money. When we moved out we found out that the owner of the house we were staying in pulled his property and his other 79 properties from Armadillo Properties. If they were a reputable and honest company I feel that would not have happened. I urge everyone to think twice before choosing to do business with them. read more

They have managed my properties for literally years. And I've even been a tenant in their properties for three years, two properties, in-between personal home and rebuild, address changes. As a tenant I wasn't happy about final walkthrough not being done with the tenant. I still don't like that. As an Owner, if I don't understand or like something the staff has ALWAYS treated me with kindness and respect and even if I was a little loud or insistent on issues, they've always been resolved to satisfaction. The maintenance office works closely with owners as well as tenants. And staff is always looking to save the owners costly repairs by diligently checking systems on a schedule, for a small charge~handling problems before they crop up. read more

Called about a property that I was interested in. Before I could even finish the address, I was told about the rental requirements. I was just going to ask if it was available. I didn't like it, but I let that slide. I figured they get a lot of calls. I scheduled to see the property and it was downhill from there. 1. House is located on the corner with no street parking. Agent arrived seconds before me and backed into the driveway--directly in the middle. I didn't have anywhere that I could park. I had to make the block and come back. She was then moving her car to the side so that I could squeeze onto the driveway. How about letting the customer park in the driveways so that they can get a feel for their prospective new home? 2. She didn't say a word. No, "hello" or "are you ____ " or "my name is ___" or any kind of welcome. So, I can't even tell you who I was working with. 3. She opened the door and told me that I could walk in while she stood back. Now I'm wondering what she is afraid of in the house. Whole time, I'm ready to run from a rat or something! 4. She didn't turn on any lights, say anything about the property, or offer to show me any features in the house. I was thinking the utilities were off. 5. She watched from a distance as I struggled to get the sliding back door open. She did finally say that there was a lock bar near the shades, but never walked over to assist. 6. Lastly....the property was nothing short of filthy. She let me know that it would be cleaned, but it's kind of hard to get the odor out of my nose, stains on the walls, heavily soiled carpet and the image of the poop stains all over the toilet. I could see that it once was a nice property. They should wait until it is cleaned before they present it and send over someone that at least tries to close the deal. I decided if the service is like this before I move in, it would probably be a nightmare once I was locked in for a year. Disappointed.... read more

You'll notice there are mostly one star reviews and a few positive reviews. Trust the one star reviews. They managed our duplex for over a year and it was in very nice condition when we turned it over to them but it didn't take them long before they could find all kinds of things to fix. Basically they have a work crew they have to pay which means one way or another you'll be paying for them. They tell you that they fix things but you never know because they never send any photos or proof so therefore there is no real accountability. They charged us for lawn care and tree trimming, but when we would drive by the duplex it looked like nothing was done. They said they fixed or replaced a storm door but after we got our duplex back from them, the rusty door was still there. Since we have gone with a different property management company the endless repairs have since stopped. read more

Whatever you do, please DO NOT trust them with your property, nor rent from them. They do not care about the owners or tenants, all they care about is collecting your money. My property was neglected to the point that it cost me thousands of dollars to get it back in shape, the tenants abandoned my property and the management was not even aware, it was not until I called to inquire about my rental funds and asked them to go check on the home that they discovered no one was living there and the home had been left unsecured. I still have not been able to recover the money I lost and they had the audacity of reporting me to a collections agency even after I paid them every penny they asked for. I hate that I trusted them to care for my home, please do not make the same mistake, they always make excuses and never take responsibility. read more

We rented from armadillo properties for about a year. While living there, we had some basic requests. Our refrigerator that came with the unit stopped working as did the laundry machine. We spoke with them about getting those replaced since I didn't belong to us, but they refused. They also attempted to require us to pay for the disposal fees, even though they have come with the property. After a lot of back and forth, and getting the owner involved, the company finally came and picked up the broken appliances. Additionally, communication with the company was really poor. We would put in maintenance requests and not hear back for approximately 2 weeks, and emails took up to a month to receive responses from. Overall, the company was not renter friendly, and sought to take advantage of those renting. read more

Firstly, for this to be a veteran owned business, they treat other veterans like shit. A WEEK Before I moved into this place, the water meter was still running and there was an orange tag on the doorknob stating that. I reported it to the office and after being assured the problem would be solved before I moved in, no one did anything about it. This resulted in me paying a high water bill for 3 months until I refused to stop calling about it. Turns out, not only was the water meter running, but there were leaks coming from the front and backyard spouts also increasing the charge. They took a month to fix that while wasting my money. Around the summer time, my A/C stopped working. I went without air conditioning for another 3 weeks after putting in the work order. When someone finally came and looked at it they told me to leave it above 75 degrees until they can fix it. Summer heat in Texas is not reasonable for that solution so here I was yet again traveling to this office almost every day until someone put in for a coil clean. Imagine living in a place this hot with NO AC because these people don't care about you. Luckily, I don't have children so I just avoided being home. The women in this office are unprofessional and absurdly rude. If you want to speak to someone understanding, ask for Jessica. However, there is Moreina Hodges who blatantly disrespected me while I was trying to speak with her- triggering my PTSD. She walked off mid-conversation after interrupting and rolling her eyes at me. Also, the office is very open for them all to chime in on a conversation at once, and the bookkeeper at the time snuck in a sly remark at me while I was speaking to someone else and when I turned to ask her what she had to say, she replied nothing and shut her door because she didn't think I heard her. Lashonda is who does the tours. She's always late and that was my first impression. I was told because my notice to vacate was sent on the 5th instead of the 1st, I would have to pay the next month's rent AFTER I move out. When I went up to the leasing office to get an understanding of this matter, Lashonda couldn't show me where in my lease it contained such nonsense. (I understand a late fee, but a whole month's rent, is greedy and desperate.) Teach these leasing agents their own lease so they don't look as stupid as she did when I left this pointless conversation. I'm a Disabled Veteran with a service animal. They tried to decline my psychologist's letter to say he wasn't an authorized breed. BOXERS are not unauthorized breeds. (This was the discussion with Moreina) His paperwork says he is a Boxer mix and that is the paperwork I submitted from both the clinic and his adoption paperwork. These people drove to my house while I was gone to "examine" him and tell me that he wasn't what the paperwork said and they couldn't approve him to be here with me. I had to pull up service animal regulations and go BACK down there stating that they cannot refuse his being here with me with no valid reason/proof and they had no choice but to leave that situation be. However, the upkeep on these rental properties is nonexistent so I could not leave him outside alone else he would push up the backyard fence and leave. For the 3 years I've lived here, they have not fixed that issue, so I dealt with animal control numerous times. Note in your lease, they have the authority to show up whenever they want and if you refuse to let them in, they can charge you a $45 TRAVEL fee. When I started moving out, Lashonda started touring my place with me still living in it. (I have her on camera breaking my backdoor lock so now I'm waiting for them to fix that so I can let my dog in and out without walking around the entire house.) On top of this, they would not send over rental verification to prospective units for me to move into making the process much slower to be approved anywhere. I emailed them every day until it was done. Please listen to me when I tell you not to lease with these people. Please. read more

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They not even worth one star. Homeowners stay away! They will let your house fall apart. We had awful tenants with 12 dogs inside! Inspections are jokes they won't tell you anything. Wood floor destroyed, fire place destroyed. We left the house in excellent shape 10k +in repairs. They send cleaning person with the lemon juice to clean the house! House was never clean. Stay away people! If I get back there I'm suing them. All those ladies working there are useless. Our second tenant had so many many issues with them. They had to wait 6 months to get the new dishwasher installed and only because we intervened. read more

I have been with Armadillo properties for four years coming this July and they have been nothing but awesome! The staff has always been friendly and professional in their dealings from the very first day I called, inquiring about property up until present. The two times I have had to send in a work order it was a quick response per the type of repair that was needed. Whenever I have a question or concern about anything, they have always helped me resolve it. I am really surprised to see anyone displeased with Armadillo. To anyone seeking to rent from Armadillo Properties give them a try, I can vouch that they are friendly and have been the best. One way to prove it, is that I am renewing my lease and hopefully able to upgrade to a property with more space and amenities. read more

I used Armadillo to rent out and then sale my house. They made each step easy and they were quick to help me solve any issues I had over the six years I worked with them. read more

Armadillo Properties has been fantastic to work with for the past 15 years! I purchased a new 4-plex with Denise's help back in 2006 and have been very happy with their property management ever since. They take very good care of the property and grounds. They perform an annual inspection of all units and send me a report with photos of anything that needs attention. Repairs are made promptly and tenants are charged if the repair was their responsibility. They have an excellent website for accounting and documents and communications with the staff were great. Armadillo was very good at finding good tenants and I rarely had a vacancy that lasted for more than a month. Since Armadillo was so competent and easy to work with, I recently asked if they would help with the sale of the property. They found me an all cash buyer for a good price within a few days and we closed escrow in about 10 days! I can recommend Armadillo Properties to anyone looking to invest in the Fort hood area without hesitation! read more

I have rented from armadillo properties for 5 years now whenever I have a problem they have fixed it immediately they respond very quickly. Everyone in the office is very nice and polite. read more

This was my first time renting from this company, and so far so good Going on my second year and I'm pleased..

Our first impression of the company was pretty good. Employees seemed pretty professional and helpful from the beginning until the end. Though when we first moved in, they told us they would clean the apartment. They confirmed they did clean but the carpet was still gross. They came out a second time to clean but it was still gross. Finally we rented out a carpet cleaner and cleaned it ourselves and it finally was acceptable. There was black mold in the top corner of the shower area and they refused to clean it or repair it. It was a struggle for them to even acknowledge it. However, we were needing to move out due to life changing events. They worked with us to get out of the lease and we helped find a new renter so no gap. We cleaned the apartment way cleaner than we first received it. We had a tight schedule and moved out of state. A month or so later they send us mail claiming we owed them money due to cleaning fees. I had the deposit returned to me prior so I had the money to pay for it but also it was ridiculous that because I had not paid a professional service to clean it and had receipts to prove it, they are now charging me for it. Fine whatever, but here's the kicker. I tried to pay them within the only method they had available at the time via their portal. But since I was no longer a tenant, I did not have access to login and pay. This went on for months until it went to collections. Now, I have the original amount + the $200 something debt collection fee tacked on. Finally working with the debt collectors, armadillo did not want to settle and wanted the full amount. I was in a bind to get my own place in another state. Paid the amount, moving on. Like others said, they'll most likely get you in the deposit in one way or another. Document everything (pictures of the apt prior to moving, writing down everything wrong with the unit etc). I didn't have the time or resources to lawyer up, but if you're in a similar situation and can afford to, I would suggest it. TL;DR: Watch your deposit closely and get everything documented. read more

I had done business with Armadillo pre-Covid pandemic back in late 2016 going into 2017 and had no problems. I took out a 1 year lease with them from 2020 to 2021. I left the house in good condition with no damages. Armadillo basically took my entire deposit, then proceeded to make up damages in order to get me to pay for new equipment they didn't want to pay for. They used to not resort to such disgusting tactics. I guess the Covid Pandemic has companies desperate. I highly do not recommend!!! Terrible!!! They will charge you for things that do not exist! They will I repeat will take your deposit then charge you more on top of that. Trash!! read more

THE ABSOLUTE WORST ever and don't expect to receive your security deposits back. The property we rented we ensured was 100% professionally cleaned, repaired, and exterminated prior to moving out, in which receipts were provided to the company. They purposely conduct the inspections without your presence to create additional charges that cost your full deposit (ironically)and disregard the receipts provided. These are only a few of many incidents that we unfortunately had to go through. The business tactics of this company is designed to take advantage of the Service Member, which I'm pretty sure are most of their clientele. DO NOT RENT WITH THEM! read more

please dont rent with them, they will take your money, they barely fix anything and then when you move out they will charge you outrageous misc fees and then report it to the credit bureau. the staff is very impolite and unprofessional. also the properties are cheap for a reason, trust me its not worth the headache. read more

This is an absolutely horrid company to do business with. The first interaction I had with them were dealing with unprofessional and rude representatives. This first interaction was handled very poorly on their end and there was no assistance at all. The second interaction was even worse. The first representative Lashonda was very disrespectful in answering my questions and gave several pieces of misinformation before handing me off to another rep. The company gave me the runaround and eventually denied an application due to totally invalid information which they are completely aware of. When trying to go into further detail with them on this issue I was blown off. Absolutely unprofessional and will never recommend or go with them in the future. read more

If I could give 0 stars I would give 0 stars. I got turned down for a place yesterday that I actually meet the income limit for, but came back and told me that my rental agency said I was late 16 times on my rent...from like 5 years ago when I didn't have a job. But anyways here I am I am thinking that this company is veteran friendly considering that's what the sign says. Wrong. The girl that I spoke to was so rude and as a matter of fact and literally gas-lit me the whole entire conversation and blatantly refused to allow me to speak to the Owner of Armadillo. I called twice after she hung up on me the first time. I was on the phone crying and I guess she took it as me having an attitude problem. I guess a woman of color crying her eyes out being homeless even though she has the money to rent is her having an attitude problem..but anyway. Mind you I am a Veteran myself and I work for the government and got turned down on not being employed in the past which has made me late on my rent. I make well over 3 times the income limit. But seeing that everyone has left one star and wish they could give 0 stars, maybe i just avoided my worst nightmare. The army needs to ban this business. Dont call yourself a Veteran owned business when you treat your own like s**t! read more

Just an all around bad property management company. Bad customer service, $90 fee for someone to come out to your house for any maintenance issues, and they will nickel and dime away your entire deposit when you move out. I will not ever work with them nor recommend them to anyone. read more

From day 1 the agent was rude, nasty and not to mention when I told her I was military and a single mom it's as if she turned her nose up at me, made me wait 2 weeks to tell me my outcome for a home, because I told the manager she was rude!!! The worst service ever experienced!!! read more

Absolutely terrible!! I have asked them to come and fix the rat problem in my house and my broken bathtub for TWO MONTHS NOW. They hang up on you when you ask them why they haven't came to fix the problem. This rental company is absolutely terrible and I wouldn't recommend them to anyone for anything!!! Most worthless business ever!! I wouldn't have given them any starts but I have to, to make a comment. TERRIBLE BUSINESS AND TERRIBLE SERVICE read more

Armadillo Properties - Here is some of the rat pee and poop in my oven they have taken 2 months to deal with and still haven't fixed - Property Management Near Me - Copperas Cove, Texas

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DO NOT RENT FROM HERE!!! You will never receive your deposit back, for maintenance if you have a issue then 1I'll fix it temporarily but trust me they will have to come back for the same issue multiple times. If you ask for a itemized list after they send you a letter stating you will not be getting your deposit, they will ask for you to give them a week to put together all the lies they have and send you some ridiculous list. My suggestion if you are going to or already renting from them when you do move out, you will not get your deposit back so dont pay for someone to clean the carpets,and dont waste your time cleaning the apartment. Just get your thing clean up left over trash and leave the water and electricity on for the full week after you move out you wont be charged more they will just take the exact amount of your deposit read more

They seem to be very thorough. They are on top of complaints, inspections, payments, back ground checks, maintenance and all that. I like that. Very professional on the phone. I have delt with property managment companies who never call you back never service your unit if theres something wrong, just horrible experiences. But not Armadillo, they have been a relief to deal with. Sure you get the onesies and twosies who have a singularly bad experience with them butnl in my experience, they are very timely and prompt to resovle issues. read more

Most outstanding Real estate agents I have ever spoken two. They helped me secure a home and the financing that we wanted. I would recommend there team to anyone that's looking to buy a home..... read more

They are out to get the money from our young soldiers. They make up charges as you move out. We had the apartment professionally cleaned and they still charged us $102.00 for carpets and $100.00 for cleaning. They get so many disputes that they had to make an eamil address just to handle the work load of the disputes. Save your time and money and rent from any other company in the area. read more

Don't ever rent from this company. They will not give your security deposit back! Even when you state clearly what they did wrong they will tell you that you were confused on your rental agreement . They give you ludicrous answers as to why your photos cannot be proof of getting your deposit back. They state multiple times that even though you can't be charged for items they still charged for items. Save yourself and go with another company. read more

Excellent team to work with. The many tenants I've met are all very happy with Armadillo and Denise Zehr and her team. They instill confidence with their knowledge, honesty and reliability. They are straight and direct in their business practices. In my presence, they met with several different tenants who were all very pleased with their homes and their property management. I'm very happy to work with them and confident in the quality of their work and character. read more

DO NOT RENT THROUGH THIS COMPANY OR USE THEM TO MANAGE YOUR PROPERTY. When we first got to Fort Hood, we looked at a lot of different houses through a few different companies. We ended up renting through armadillo because our dogs weren't on their breed restriction list and the house we found had a huge backyard. However, when we met at the house for the walk through, the house was extremely dirty, trash everywhere and toilets were repulsive. The lady told me it would be clean by the time we moved in. Toilets were still gross when we moved in and one room had crayon all over the walls. They had also advertised on their website and zillow that the house had a washer and dryer....it did not. The owner was kind enough to put a new set in for us. Right off the bat when we moved in a few things were broken like blinds and one window screen that had a rip had literally been sown up. We had to have them back asap to spray the house because it had bugs. Moving forward, any time we had a maintenance request it would go unanswered. I would have to call several times. My husband was listed as the main contact and I asked them all the way up until the day we moved out to stop calling him and call me and even though they always said they put me as the main contact, they would still call him or say they called him. We ended up with raccoons in our attic and that took them at least four months to come out and fix. I had to go back and forth with different department heads as they were telling me that getting the raccoons out would be my responsibility until finally I came home one day and the hole in the roof was fixed. No notice that they were coming or anything. One of the tubs started to leak and again it took months for them to come out. I had to call over and over. I would literally email maintenance with a request then call to confirm that they got my email then call the next day and so forth until they would finally send someone out. The leak got so bad it went from a drip to as if the faucet was on. When they did the 6 month check up, the lady said she was going to recommenced the AC be cleaned and that the company would send someone out.....they never did. Fast forward to next summer our AC started to leak water into the garage so naturally I turned it off (mind you it's July in TEXAS) and I call them and ask them to send someone asap. They tell me "well it's Friday so we'll do what we can" a hour and a half goes by so I call again and tell them that the temperature in my house has gone up to 90 degrees and that I will not be going into the weekend like this as its unsafe for me and my family.. the lady proceeds to tell me "if you turn the AC back on, we will charge you for any damage it causes." This lady's concern was money not my families well being. Long story long.....they took almost my entire deposit. We are military and we have lived in many different rentals, and have always been docked for one small thing here and there if anything at all. They charged me for "carpet cleaning"...there was no carpet in the house, they charge me for floor repair even though the title was in horrendous condition when we moved in and I noted that and sent pictures of it. I asked several times what they would dock me for so I could do it and they said probably just paint touch ups, so I repainted the entire house from top to bottom! I am not exaggerating, they still charged me for paint touch ups. When I asked how much their cleaning service was I got an email two weeks later saying $300 plus which is crazy expensive. This company is an absolute SCAM. They WILL take all of your deposit/money. They will NOT take care of your property if you are the home owner! And as you can see by the numerous amounts of horrible reviews, my family isn't the only family they've done this to! It's unfortunate that there are people like this in the world. My problem is with this company, not the house itself or the owner of them home. read more

They have been very responsive to my concerns and have provided good service. I strongly recommend them.

Lived in one of their properties for 2 years. Didn't miss rent except for once when their online system was down. Still tried to charge me the late fee even though I had been a loyal consistent customer. Had to contact the property owner to not pay it which they were resistant in doing. Knew I was moving out on a tight timeline coming back from deployment and blamed damages in the house on me that were documented upon moving in roughly 200$ knowing I didn't have time to argue. I paid for their recommended cleaning (400$) service because they said it would basically secure my deposit being returned to me. Of course they tried to give me about half of my deposit. Terrible customer service. Don't value consistent responsible tenants. Never would rent from them again. Stay away find and find another company. read more

This property agency is not military friendly at all. I was away at leadership school when I was notified that I was deploying so when I got back I went to them and told them that I was going to end my contract. Due to the fact that I was a couple days shy of the 30 say mark, they stated that I would still have to pay the month of March rent. Then I was notified that if I didn't use their cleaning company, then they would charge me for the job that the other company did that was not up to their standard. That was estimated to be $300. So on top of the $815 for rent, I have to pay $295 in order to try to get my deposit back. Also, I put in several maintainence requests and they failed to get those fixed however someone put in the notes that it was fixed. I have pictures to prove that it was however I believe that their process is designed to fuck you over in the end. They don't care about people. Just their money read more

I have used Armadillo Properties to manage our rental home in Copperas Cove since 2009. Armadillo has always been fair and reasonable with repairs and quickly responded to care for our home to ensure our tenants' needs are met. I really appreciate the six month walk through with photos, we can quickly address needs or issues to maintain our home. Perhaps one of their best features is the easy to use owner portal. We can access all documents, see work orders, track bills, and see our statements. When we have a tenant move out, Armadillo fairly handles repairs and quickly readies our home for the rental market. The moment we receive notice to vacate, they post our home for rent and verify pricing and pet allowances with us. Potential tenants are screened quickly and we are informed throughout the process. I recommend them to everyone! read more

Highly recommend Armadillo Properties, they always take care of what I need. Dale makes sure my things are fixed, Lana makes sure my bills are squared away, Kelli always has my statements correct. I couldn't ask for better people within a company. read more

Very professional and genuine staff; they found the type of house my wife and I were looking for a in rental. Clear and concise in explaining the rental contract, assuring all our questions were answered. Highly recommend for those who wish are looking to rent a home. read more

Ceiling fell in on my brand new car and they refused to repair it. Stay far away from these people. All they do is collect rent. Other than that they are useless. read more

Super fast and efficient, relocating from CA to Tx due to spouse army job. Armadillo Property Mangement made this process simple.

Worst realtors to rent from I recently had a home burglary and they didn't even help. I was held responsible for all damages that were done to the property by the suspects. We also made sure to leave the apartment clean and fix whatever it needed fixing or replaced but they ended keeping all my deposit even after following all the directions on the paper they give you. I hope you guys listen to me and do not sign a contract with this real estate. You will be disappointed as well. read more

Straight up liars. Do not expect your deposit back - they make things up to steal your money even when you have receipts to show cleaning was done professionally. read more