I was referred to Cascadia Eye for Cataract surgery in both eyes. I was apprehensive about it but…read morethe Doctor and staff there were GREAT? Kind and helpful and explained everything as it happened andy experience was AMAZING. If you need Cataract Surgery, go to Cascadia Eye

I had an amazing experience getting cataract surgery here. I'm telling everyone it was easier than…read morea dental cleaning! And for the first time in my life I have 20/20 vision. The staff was attentive and friendly from start to finish, and I had complete confidence in Dr. Siapco. I will say it feels a bit like an assembly line with a LOT of patients being moved through the process, but I have not experienced excessive wait times for any of my pre- or post-op appointments.

Perhaps Dr. Liu needs to have an associate in the room at the time he examines the patient so the…read moreconversations will have a witness. Dixie has not had glasses that she can read with for several years now, which is totally unacceptable. She is a voracious reader, and would very much appreciate a helpful doctor. Fortunately she has been referred to several other doctors & is looking forward to getting her right prescription rather than using her glasses from ten years ago. Ppl Ppl

Wonderful Dr. Kent. Office staff is always helpful and polite. I really like the choices of…read moreglasses. Been coming here for three years now.

I am new to Whidbey Island and went to Bayview Vision Clinic to see Dr. Davies. i was so happy…read morewith the whole experience, the receptionist was cordial and so helpful. i felt completely informed and any concerns i had were fully addressed by Dr Davies. He was both understanding and so competent. Thank you, Bayview Vision.

Dr. Davies caught a missed diagnosis of a torn retina. I'm waiting for surgery at this very moment…read more So very grateful for his thorough exam and for listening to me even though I had seen another doctor last week.

We went to Lake Stevens Vision Clinic as a family last week and had a great experience. The front…read moreoffice staff was very kind and helpful. Hannah was so sweet and walked us through all of the eye tests, explaining what each machine was used for. The doctor was very thorough, took his time with each of us, answered all of our questions, and explained everything clearly. I highly recommend Lake Stevens Vision Clinic to anyone looking for an eye doctor!

Visit was great. Got me in quick. Ladies were nice. Doctor was friendly and seemed to care about my…read moreissue. Afterwards is a disaster. First they did not send the prescription (they forgot?) so I had to wait an extra day as they were closed when I went to the pharmacy. Fine. Next day (Friday), I show up at pharmacy. There I'm shown the pharmacy was sent an unsigned prescription for a drug that the pharmacist said was rarely prescribed due to the amount of antibiotic. She then said a phone call had been made possibly lowering to the correct amount, but she never got an updated prescription. Even though it's 3:30PM they are closed at 1:00PM on Fridays. We (pharmacist and I) tried calling the emergency number in their voicemail, but it went to a disconnected line. Pharmacist helped me out and got me a slightly different prescription, but this was way more complicated and frustrating than it needed to be. While the in-office experience was truly great, getting a simple prescription has proven to be a disaster. That coupled with a non-operational "emergency number" forces me to deduct some stars. I would give them another shot due to the in-office experience being great, but am pretty frustrated right now. If yelp allowed half stars it would be a 2.5 star. Unfortunately since I'm now super annoyed it's going to round down.

Let me start by saying I've worked as an optician for over four years in multiple clinics, and as a…read moreconsumer I never write reviews, good or bad. But after this experience, I felt I had to warn others. In August of this year, my aunt and uncle chose this clinic because it was close to home, in-network with their insurance, and had good reviews. Unfortunately, our experience was the complete opposite. When I first asked my aunt about her glasses she said both pairs of glasses purchased are uncomfortable, and heavy. It wasn't until after that she also told me they were not clear, vision wise. She's gone back to wearing her old pair just to see properly, and to not have any pain when wearing the glasses. When I called to ask about a reframe or return, the optician, Gregg, was dismissive and condescending. He immediately said no to both, and when I tried explaining the situation, he interrupted and spoke to me as if I didn't know what I was talking about, granted I didn't tell him I was an optician, but if this is the way he's speaking to patients/ family members, I don't think it would have mattered if he knew I was one. As someone who has worked in this field, I know an optician should help patients choose frames that fit their prescription and are compatible with their lenses--not just let them figure it out on their own. Gregg didn't guide my aunt at all; he sat there quietly and only spoke when approached. When I asked and explained that the frames are uncomfortable, he said, "Those are the frames that SHE chose, that SHE wanted." And yes, that's true, but if you do your job properly and inform patients about how certain frames might not work well with their prescription, or how they will fit on a patients face, they're more likely to choose something that functions better rather than just what looks nice. And if after explaining all that, the patient goes with the frame regardless of recommendation, then yes that is on the patient. This is not how it happened that day though. After being told no on a reframe, I asked about a re-lens. I explained that my aunt couldn't see clearly through her new glasses and had gone back to her old pair, and he interrupted to "correct" me by saying, "Oh, you mean they're uncomfortable and not clear." I clarified, "No, I mean her vision isn't clear at all when wearing the new glasses, on top of the frames being uncomfortable." He then replied, "Now we're just getting into wanting new lenses or new frames." To make matters worse, the clinic's 60-day policy for prescription changes starts from the exam date, not from when the glasses are actually received. My aunt's exam was at the beginning of August, but her glasses didn't even arrive back from the lab until two weeks later. That's hardly fair to patients, especially when it can take about a month to adjust to new lenses or find the time to return for a follow-up--especially if you work the graveyard shift. I also called the insurance provider, who confirmed that if the clinic were willing to accept a return, they could re-bill the insurance for a new pair of glasses. The VSP rep told me that they paid the clinic about $600 for the two pairs of glasses (#1 was 300 and the second pair was $280 with a $20 patient copay). Gregg, again being condescending said "well that's just not true. If you would like to get into that they only paid bout $100 per pair and the rest was to be covered by the clinic as a write off". Despite that, Gregg still said no, without any attempt to help or find a solution. Even if policies exist, there is a professional and respectful way to communicate them, and this clinic failed at both. Again, I never leave reviews, but this was such a disappointing experience that I had to share. I do not recommend Eye Doctors of Marysville. Save yourself the frustration and go somewhere that truly cares about patient comfort and vision, versus just getting paid (or not paid, I guess, according to Gregg) by the insurance providers/patients.

I liked Dr Wang fine, but…read more.. When my new lenses came in, the weren't right. The optician said, "give them some time and come back if they're still a problem". I came back. They checked the Rx and the lab had made a mistake. When the second set of lenses came in, they weren't quite right either. Same comment from the optician. I came back. They checked my eyes and the lenses and said they'd fix them but "if they're still not right you'll have to pay fr any changes". Excuse me? You're the eye doctors; it's up to you ad the lab to get the Rx right for my eyes. I'm over 60 and have been wearing glasses since I was 7. I know when my lenses aren't right. The 3rd time was the charm and the lenses were right but I haven't been back since.

Bayview Vision Clinic in Langley does more detailed work, they are faster, more personable, have a…read moremore comfortable and quieter office space and have much better parking.

I was excited to find an eye doctor close to me, so I booked at the Coupeville location despite the…read morenegative reviews. Unfortunately I'm still be looking for that local eye doctor. I'm hoping my review can provide additional clarity and context on their practices, so that they can improve, because it's clear a lot of people are being misled and extremely inconvenienced by this place. I agree with what people say about the staff. It is definitely not a warm, welcoming place. That's not a big problem for me as I'm not the chattiest person myself, but it's definitely not the "island" feel you'd expect as a local. I want to make it clear that I don't blame the staff. They are clearly working in a difficult environment with upset customers, so I hope that whoever is in charge can help improve this. Now, getting to technician Ashley -- that's where I decided the place is not worth any investment of time, and left after ~7 minutes. We go back to the exam room, and things start normal. I'm a new patient but I came well-prepped with my prescriptions, etc. I start to talk about my contact lens needs and things get unhinged. This must be a sore subject with Ashley. She turns to me, glares, and says we will not be doing contact lens exams today, that's an entirely different appointment. This was surprising to me, because I've been visiting eye doctors for over 30 years now, and they all do a glasses/eye exam at the same time, and there was never any disclaimer up front that they wouldn't. And why does Ashley seem so hostile about the subject? But that's fine, I told her I was surprised because usually eye doctors do the exams at the same time and she says "you're not even wearing contacts and we have no way of knowing what your prescription is". Meanwhile I was carrying my prescription in my hand, which I had just showed her. Keep in mind I don't have any contacts to wear because I ran out of them. I told her this, but I think this is where Ashley trip-wired because I didn't fit into her list of excuses. After listening to a bunch of confusing sentences about why this is a totally unusually, unreasonable request for me to make, I called it. I simply told her that I'm going to leave because this is very strange. My guess is that this place tries to get by on volume vs quality. I'm sure there are enough first-time people coming through that are misled by the reviews. Note that most of the positive ones are for different locations, but the Coupeville ones generally have something ranging from strange to unhinged. I do hope they improve their practices. It's no doubt a horrible place to work, and I feel bad for the staff. I'll keep checking back on the reviews in case they improve eventually!

Disclaimer - I work here! That being said, Eye Care Services has a great Optometrist, Dr. Jon Dahl,…read moreand a terrific caring staff of Licensed Dispensing Opticians, Optometric Technician and Front Desk. We love to help people achieve the best vision possible, with personal help finding the perfect frame for your features. Check us out!

New patient I am 58 and have dealt with eye doctors most of my life. I am very happy with the…read moreoffice staff and Dr. Williams looking forward to many years with them.