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    Arlington Physical Therapy

    2.3 (3 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Arlington Physical Therapy

    Physical therapy

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    9 months ago

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    Campbell Clinic Orthopaedics - Broke my elbow dammit!

    Campbell Clinic Orthopaedics

    2.3(96 reviews)
    13.8 mi

    I visited Campbell Clinic in September due to severe, radiating hip pain. I initially saw a…read morephysician assistant who did not listen to my concerns or my long-standing history of low back pain. Despite my explanation, he diagnosed me with a hip infection and prescribed a 7-day course of high-dose steroids. I had to travel to Montana for a wedding shortly after and hoped the medication would provide relief, but it did not. When I returned 10 days later, I saw Dr. Brandon and explained that my symptoms had not improved. Once again, I emphasized my history of low back pain. I was given another 10 days of pain medication and told to return for a hip injection. During the hip injection appointment, Dr. Gilbert entered the room, administered the injection, and provided no explanation of the procedure or any post-injection instructions. His bedside manner was among the worst I have encountered, both as a patient and as someone with over 20 years of experience in healthcare leadership. I had to initiate all questions, and his only response was, "Follow up with Dr. Brandon--I'm just here to give the shot." The injection provided no relief. I ultimately sought care at a private physical therapy practice, where I was properly evaluated and diagnosed with a compressed nerve in my lower back radiating into my hip. After eight weeks of physical therapy, my pain was completely resolved. I contacted Campbell Clinic to share my experience, explaining that I endured unnecessary pain, medications, and procedures due to a misdiagnosis and a failure to listen to my concerns. I was told my feedback would be shared with the providers. Despite this, I later began receiving bills for my visits. While my insurance had covered nearly everything, I contacted the clinic to request that the remaining $35 balance be written off given the circumstances. After four months of repeated calls and unreturned messages, a manager finally contacted me and stated that the physicians refused to write off the balance because they had "treated" me. I was shocked and deeply disappointed. This experience made it clear that patient concerns and quality of care take a back seat to billing and volume. I felt rushed, unheard, and treated like a number rather than a patient. If you are looking for a practice where you are listened to and where the root cause of your pain is addressed, I would strongly recommend looking elsewhere. It is disheartening to see what community healthcare in our area has become

    Excellent in every way except that Campbell Clinic obviously and erroneously ascribes to the false…read morenotion that diversity is more important than quality when it comes to hiring. Consequently, there is a lot of ineptitude among those whom they have hired, negatively affecting patient care and clerical accuracy. Diversity is fine at Walmart. Not in medical facilities!

    Photos
    Campbell Clinic Orthopaedics - Front door

    Front door

    Campbell Clinic Orthopaedics - Waiting room

    Waiting room

    Campbell Clinic Orthopaedics - I had hip surgery pins put in my hip

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    I had hip surgery pins put in my hip

    Christopher L. Hendrix, DPM, PC - Office

    Christopher L. Hendrix, DPM, PC

    2.0(4 reviews)
    9.9 mi

    If it was a tool possible to give a zero star rating for this business, I would, so please do not…read morethink one star is an actual reflection of any service rendered. The person working on appointments needs to check her attitude and get some customer service training. This was the most horrible experience I've had with any medical facility in the entire United States. Out the gate the lady who was making the appointment with me had a really abrupt and unsavory attitude. I didn't pay much STEED. I received several texts with appointment reminders and the address that was in the text was for 7400 US Highway 74. Come the day of my appointment, I left in plenty of time only to discover that there is two 7400 Highway 64. No paperwork was ever sent to me confirming the address. All I had was a text. I arrived at a urgent care center and when I rang up again, I had the same receptionist who said I was at the wrong location which I already knew, she gave me a ZIP Code to allegedly would bring me to the correct location of the clinic. That ZIP Code took me to a business that was in industrial area. When I rang her up again, the same receptionist had an attitude and was all up in her feelings about me being upset. At this point I had been driving 1 1/2 hours and use a quarter of a tank of gas to not even get to the appointment. The practice manager had a similar negative attitude and was more concerned that I might have been a brat to her rude and disrespectful employee. I highly recommend if you want a professional medical facility look elsewhere. I never even saw the doctor. I'm sure that he may or may not be competent, but certainly his back office staff leave a lot to be desired.

    Remember when you didn't even notice your feet? They were just down there, faithfully doing…read morewhatever needed to be done. Thanks Doctor Hendrix for letting me forget about my feet again! After surgery on my big toe, the pain is gone!

    Arlington Physical Therapy - physicaltherapy - Updated May 2026

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