I have been a customer of Arizona Battery for about 12 years. They are an online business (which is how I found them years ago) but I always did business with them over the phone. Recently I purchased 2 different battery replacements (one at the end of May and the other a few days later at the beginning of June) for 2 different APC battery back ups. I have held onto the replacements for about about 2 months until I felt it was the correct time to install them. I went to install one of the batteries and found Arizona Battery had shipped me the wrong battery for one of the APC Back-ups. This incorrect battery was the wrong size and wrong shape. (The second battery is correct and fits the back-ups as it should. As a matter of fact, they shipped me the same battery the second time as was ordered the first time. The incorrect battery fits the other back-ups, instead of the one I ordered.)
I have called Arizona Battery 4 times this week asking them to contact me in order to correct THEIR mistake. I have been polite but business-like in the messages I was forced to leave each time I called. I always called during business hours, but always got the same message: "If you are calling during business hours and receiving this message we are busy with other customers. We will get back to you..." or words to that affect. They have not returned even one of my calls.
Needless to say I won't do business with them again and suggest that you don't either. read more