If you are looking for clear communication, daily updates about your child, pictures of your child,…read moreability to get in contact with the director or owner, this is not your place.
After 2.5 weeks of my 19 month old son being at BellaVision, we pulled him out and moved him to another daycare. Within those 2.5 weeks, we experienced a lack of communication with only receiving 5 pictures (of only him eating) and 1 daily report. The daily report was very generic as it said "He smiled today", "He played well with others", but nothing actually personal or important information. I spoke with the new daycare that we moved him to and they mentioned that it is a law that the diaper information, meals, and other items are mandatory to provide. Unfortunately, I received nothing. I have also reached out via chat in the app asking for a schedule of the day so that I can know what is going on and I never received a response. Something else that concerned me was that there was not anyone at the front desk when I would drop my son off in the morning around 7am. To me, that is very discouraging because it shows a lack of security and availability for me to contact anyone when I have questions and just the security of someone watching who is coming and out of the building. I understand that there is a code to get into the school rooms, but it still concerns me.
Another instance that is concerning, when my son first started, I provided a full box of size 5 pampers diapers along with the other necessary items. I had him come home two days in a row with a smaller size diaper on and in a different brand. I talked with Mona,the director, and we discovered that they were not using the diapers I provided and found the full box of diapers that I provided in the bottom of the closet. I understand that there is not a teacher in that room because they were abruptly either fired or the person left the company, but I am trusting that my son is being taken care of while he is there and unfortunately I don't believe he received the best care.
Another instance, one afternoon I tried calling BellaVision and received a voicemail to describe what I was calling about. It then forwarded my call to Mona's, the director, personal cell phone and her response was understanding to my concern but told me that I should try calling the school. When I told her that this is the school number I called, she was confused as to how I got her personal number. All that to say, I don't like that I am unable to get in contact with someone physically at the daycare when I have a concern.
When I went to the director to tell her my concerns and wanted to know if I could speak to her manager or someone above her, she told me that the owner is out of the country and you can try and email them at the same school provided email that all communication goes out of. I emailed the director all of my concerns and have yet to hear back. That was over a week ago. It is concerning that there is no one else that I can talk with other than the school director. If they keep this behavior up, I don't see how they will stay in business.
At the end of the day, I have a 19 month old son who cannot communicate what is going on in the classroom and I have to do what is best with what I am seeing. When I let Mona know that this will be my son's last week at BellaVision, she was understanding to listen to my concerns and asked me to hang in there as she will move my son to a new classroom. I wish that this would have been brought to my attention sooner and more proactive behavior, but it is too late and we are not pleased with the care and lack of communication we are receiving.
I would love to talk to the owner if they would ever return any of my 3 emails.
Update, I took my son to a new daycare and within the first day received multiple pictures of him being active, smiling, having fun, and daily reports as to diaper changes, activities, eating snacks, breaks, lunch, etc. The communication at the new daycare has been amazing!!!
