This company advertises everywhere -- constantly on TV and across multiple channels -- and they're…read morevery quick to take your money. Unfortunately, when something goes wrong, their customer service is one of the worst I have ever experienced. I made two flight bookings with Southall Travel in May 2025 from London Gatwick to Amritsar. Six months later they changed the flights, including my disabled, wheelchair-bound mother's return journey to a nearly 24-hour stopover in Doha instead of the original 2-hour transit. Had this been shown at the time of booking, we would never have agreed. We contacted them immediately. We were told to reply "OK" to an email so they could call us to discuss options -- not to accept the change. After doing so, they later refused to help, claiming the "OK" meant we accepted the new flights and now had to either pay £250 per passenger to cancel or pay extra to change them. After days of trying to resolve it and being unable to reach anyone helpful, we were left with no choice but to cancel the flights and pay a £500 cancellation fee. Trying to resolve this was impossible: * Advisers refuse to give surnames * You cannot get through to a complaints team * Managers never call back despite promises * They do not follow up or escalate cases * Staff are dismissive and rude The treatment has been shocking -- especially considering a disabled passenger is involved. They are excellent at selling flights, but if the airline changes your schedule you are left completely on your own. I will never book with Southall Travel again and would strongly advise others to think twice. Everything is fine if your trip runs perfectly -- but if your flight is cancelled or changed, be prepared to spend days chasing them with no resolution.

In November, Vandana of Southall Travel was brilliant and booked us cheap direct flights to India…read morewith Virgin. Last week, we were scammed by two crafty individuals pretending to be Southall Travel. They kept saying that payments had not gone through. In fact, they were repeatedly taking money from our debit cards. They also took money via a Western Union transfer. We have reported them to the Police, Indian authorities and UK banks. TO HELP AVOID BEING SCAMMED: 1. Do not communicate with agents on Whatsapp 2. Directly call Southall Travel yourself, using the number from their website. Currently 020 8843 4444 3. If you are told that a payment has not gone through, please check with your bank before giving more money. 4. Southall Travel do NOT use Western Union at all. 5. Please check the email address carefully. This company had a similar (but different) email address. With the real Southall Travel, I have only had good experiences.

This is like a holiday supermarket. Great staff. Cheap flights to anywhere in the world. They have…read moresome great offers out at the moment. The staff have good customer care, and are friendly. You certainly get service with a smile here. There not your like your normal travel agency, where it is very clinical. This place is very down to earth.

We booked a package from Kaz Travel their prices were the best from Local and online, they also…read moregave me flexible payment option. and Alot of patience.

From the owner: At Kaz Travel we believe booking your journey should be as smooth as the flight itself. With over…read more15 years of experience, we have helped thousands of travellers secure the best value flights, hotels, holiday packages, and complete travel services from the UK to destinations worldwide. Whether you are looking for affordable flights, flexible book now pay later options, hotel deals, or tailor-made holidays, our team makes every booking simple, secure, and stress free. We are IATA accredited and trusted by customers who return to us year after year. From family holidays to business travel, every trip is handled with care, transparent pricing, and reliable support. Kaz Travel is based in West London and proudly serves communities in Southall, Hayes, Hounslow, Wembley, and across the UK. More than just tickets, we offer peace of mind for your journey

Scammers. I wish i could give them zero stars. Request, Dont use them at all and instead get a…read moreticket directly from Airline. Will complain to uk regulators as well. Be careful if there is any changes to ur bookings by airlines which is not even customers faults, these scammers will charge u 23 pound per head as admin fee and ask you to refer to the terms and conditions (small print which most customers ignore) .PLZ AVOID THEM AT ALL COSTS

OK to be honest I don't know where to start. I unfortunately booked the three tickets with this…read morecompany. They were supposed to fly out on the 9th of July 2025 on the ninth last Saturday. I got this Saturday gone Saturday before I got a confirmation saying that the flight's been cancelled, it's been a week or more than a week now that I've had conversation with this company fly catchers and Pegasus airline Back-and-forth and nobody nobody is trying to help whatsoever. The only thing they're trying to do is charge me every time I ring up for them to do a fake new flight with somebody else to charge me twice to try to change the flight and they lie to me I've explained to them why I'm pushing for these flights because my sister-in-law she has cancer and she's only had a couple of weeks to live and she wants to see her sister and my two kids. I've explained all this to them. I said to them I have the medical report. I can send it to them if they need to. I begged them please to sort this flight out anyway that they can the only thing that they're trying to do is charge me to pretend that you are they are your friend and your brother and sister and they're trying to basically pretend that they are helping you but then no they're just giving you a Runaround. I've spoken to several people one of the main guys that he is I spoke to The the first time was called Mr Masoud Masoud Siri he's the biggest liar and the most ignorant person I've ever spoken to when you asked for a or a supervisor they lied to you and then I put a negative review on Google and TripAdvisor and I got a phone call straight away. Couple of phone calls a person called Mr Naeem called me Naeem or Mr Nadeem whichever they call me and they apologise to me and said we understand that I've got three people working on your case we are going to get the ticket sorted out for you but the only thing that we are asking you if you could kindly remove the review And they said to me give me 24 hours will get your ticket sorted out for you so I did I remove the review and I will waiting for them to sort it out soon as the review was removed a couple hours later I called up to see what was the progress They literally turn around and said to me we've tried everything and we can't do it for you until then, I've been speaking back-and-forth to them again and again today they tried to charge me £1490 at once then now they're saying that will charge you 900 and something pounds And they just constantly want to get money out of you while this cancellation wasn't our fault and this is not a holiday. I've explained all this to them and to be honest I'm sick and tired of them. I will never ever recommend anybody in the worst condition. Deal with these guys all the reviews that you see that they got five stars after when somebody put a negative reviewthey get their friends family with a different phone with a different SIM card and IP numbers trying to come Put positive review which is fake you can tell because one negative review you have about four or five positive reviews straight away and I will prove this and put this on the website. I will not leave them alone. I will carry this on with all my power just to prove a point to them that they are cunning artist they are thieves And honestly do not waste a penny with these guys and don't waste your time. I've been going for about nine days now with these guys, please please do not book with these guys stay away from them. Date of experience: 07 July 2025

I've booked through Flyplaces on two occasions. The last time was when I decided to go to Sr ilanka…read morefor a business trip. I needed to clarify a few things with them before I made the booking because I couldn't really believe that the price included all that I needed. They answered the phone straight away, were friendly and reassuring. From now on I don't think I need to consider any other travel agent after this experience. It gets my seal of approval.

From the owner: You are in reliable hands for cheap air fares flights tickets booking with satisfactory service…read moreextended to every passenger.

David was very helpful and patient with exploring different possibilities for my flight to and from…read moreSan Diego and managed to get me an excellent price. He also showed allowed me a little extra time to make my final decision and was also helpful with some follow up questions.

Glenn was highly professional and very helpful She delivered…read morean excellent customer service. She is knowledgeable and went the extra-mile in delivering a helpful and needed service. She helped in getting the right flight at an affordable price Thanks Glenn!!!

when you call the call centre on a saturday they say they cant do anything and you have to call…read moreback on monday!! this is for an urgent date change - and time is everything. they also lied about not having the same class tickets - i called air india and they had plenty lying and cheating customers. they dont even listen to you as soon as you call no customer service training whatsoever do not use them

Travel Hub used to be our preferred travel agent, but our regular agent went on maternity leave and…read moreso we had Vikas handle our booking instead. Having checked the prices offered by Travel Hub against the online prices for jet airways, they were always comparable. This time we made the mistake of not comparing, and Vikas charged us over £100 above the internet price. It seems that Travel Hub have changed their policy and are now keen to rip off their loyal customers. When we tried to discuss the matter with them, Vikas was always too busy to take our call. I would recommend anyone using them to book through the airlines directly rather than waste your time with the Travel Hub team.

We have booked four two month holidays (2009 to 2012)with Fleewinter in South Africa via Vicki and…read moreshe has been absolutely splendid in listening to our needs and then providing us with options that enabled us to make informed choices on where to stay. We've stayed at a couple of delightful apartments in Camps Bay and then two different houses in Franschhoek one in the centre which allowed us to walk everywhere, the second on a small wine farm just on the outskirts which enabled us to appreciate the mountains and the views. We have been exploring Barbados in November 2013 and Simon has also been tip top in finding accommodation that suited our needs and budgets. We always recommend Fleewinter to our friends who ask us about holidays abroad they find well priced accommodation and we haven't found anyone else who has been able to provide the individual personalised service that they offer. Heartily recommend them. Not sure what the Price line is supposed to show is it the sort of accommodation we choose or is the implicit fees the agent charges?

A small, friendly travel business, run by people who have not only been to the places they say they…read morehave, but know them inside out. Specialists can advise or where and when to go in Morocco, South Africa, Caribbean, Sri Lanka, Brazil, Thailand, Bali - and Norway! Each holiday is created especially for you, so you can travel where and when you want. Good stuff!