I've never gone to a spa where I wasn't first brought to a rest room/spa area to change into a robe, use the rest room, and relax. I arrived 10 minutes before my appointment and was immediately sat in a waiting area where I waited 15 minutes in my street clothes, then brought directly to a small and HOT massage room, where I was asked to undress there-- leaving my clothes and jewelry and shoes piled up on the floor. Strangely there was no health form, no waivers, no questionnaire or conversation about treatment/areas of focus/etc. Hardly even a greeting or a hello whatsoever! The massage began and was good for the first 30-40 minutes, but the hotness and tightness of the room triggered my claustrophobia, and then I felt I couldn't breathe. The masseuse tried to get me to relax, which was appreciated, but the remainder of the massage had to be spent sitting up. After the time ended, she very awkwardly 1-by-1 handed me my jewelry, my t-shirt, my button down shirt, my underwear, my shorts, and my socks and stayed in the room. Bear in mind, I was completely naked under a blanked and trying to get dressed without revealing my privates. Of course, I was shocked to be handed my clothing vs maybe given a robe and being escorted to a locker room-- where I would have loved to have showered (keep in mind, I was covered in oils and lotions, and had a strangers hands all over me). Never in the years and years I've gone for massages have I not undressed in a locked room, not showered and relaxed in perhaps a sauna or steam room afterwards... We were supposed to go straight to a fancy restaurant after the massage for my birthday dinner. But certainly couldn't do that with me covered in oil and sweaty from the HOT massage room. I've never ever ever experienced such a factory type feeling without an opportunity to relax, unwind, shower (let alone, put my clothing in a locker beforehand vs putting my stuff on a floor in a tiny massage room. I'm surprised-- given the place has gotten good reviews. Maybe they aren't used to men being there and only have a women's locker room? Even the payment experience at the end-- there's no cash register area of "checkout". The masseuse walked me to the front door and I handed her cash. I foolishly gave a $20 tip on an $80 massage-- since I felt bad about the claustrophobia incident-- but in hindsight I wouldn't have been claustrophobic if it wasn't so HOT in the room. In any case, it was extremely disappointing-- and really depressed me on my birthday. Had the complete opposite effect it was supposed to have, and my poor wife feels so bad about this gift. Not her fault. read more