I hired these movers to move my belongings from my storage unit in Montreal to my apartment in Toronto, based on the recommendation of a friend. From the beginning they were unprofessional, and I should have fired them, but I was on a tight schedule and couldn't find a replacement in time.
The original move date was scheduled for a Friday, until I received a text message that they wouldn't be there until Saturday. I said this was fine, as long as they arrived in the morning, as I had to work that afternoon - they said this would be no problem. They arrived 5 1/2 hours late, resulting in my being several hours late for work. Upon arrival, they refused to unload the truck until I had paid them. I asked what would happen in the event that any items were damaged or missing, and they assured me that everything was there and that it was all perfectly fine.
They proceeded to unload the truck (standing on/climbing over other people's belongings in the truck to access my items), with several items being damaged. At one point I inquired as to the whereabouts of my desk, to which the response was "it was broken in half, so we threw it in the garbage." I informed them that the desk was perfectly fine before they got it, and asked at which point it broke - to which I received evasive answers until finally being told that "yeah, we broke it. But it was just from IKEA so you can go buy another one." (!!!)
Before they picked up my things, I informed them that the only item that needed to be packed and receive extra care was my record player - it is very expensive and fragile. They assured me that this would be no problem. I then watched them pull it off the truck - NOT packed in a box, and yanking on the cords that were caught under a piece of furniture. I was then informed that they are not responsible for damage to electronics.
Finally, I am missing items. One box was delivered to another customer (despite reassurances that this was not the case) - and that customer's items were delivered to my house. This was only resolved by that customer and I setting up an exchange of the boxes, and with no assistance from the moving company. Another box is still missing. They say it is probably in their warehouse but will not confirm this. They will not return calls or respond to emails. There has been no offer of compensation for broken or missing items.
All in all, this is the absolute worst moving experience I have ever had, and would not recommend this company to anyone. read more
