This has to be, by far, the most piss poor, fly by night, incompetently staffed and run "insurance…read moreagencies" E V E R. Not once did anyone step foot on my property to review or assess the damage to my vehicle, yet the came up with an amount to repair the damage.... Almost 30 days of pure insanity; me having to call and chase this hot mess of "customer service" they poorly provide. Loop holes and circles is what they seem to push for, but know your rights and fight for yourselves! Please do yourself a favor ACCC - a suggestion that will benefit drivers such as myself and clearly others who have had the misfortune of dealing with you.... Have your clients advertise for you - this could help both yourself and the future parties on the streets of Houston, to keep very clear distance of your "insured".

They're insured hit me on 5/28. I had to send them the police report and have my insurance company…read morecall to get a response. Then they didn't want to pay for a rental. Then they have delayed every step of the way to repair my vehicle. As of 6/27, they want to cancel the rental and my car hasn't even started being repaired-- because of them! If you're hit by someone with their insurance, make sure you get a certified copy of the police report and an attorney! Protect yourself from these crooks!!! Also, report them to Texas Department of Insurance at 1-800-252-3439 or via email at consumerprotection@tdi.texas.gov. Also check out article on their unscrupulous tactics: https://www.dallasarealaw.com/blog/2018/december/complaints-and-controversy-accc-insurance-compan/ Also, NBC is Dallas area did a report and wants people victimized by ACCC to fill out complaint form. Go to: https://www.google.com/amp/s/www.nbcdfw.com/news/local/NBC-5-Looks-Into-Complaints-Against-Auto-Insurance-Company-487326671.html%3famp=y

I was looking for insurance while I was out of town. I searched on-line and called my local agency…read morethey were so high due to my at fault accidents. I had the car pick out and dealership was just waiting for me to pick it up and to insured the vehicle. On the weekend was out of town and wasn't going to be back till Monday evening right before they close dealership. My husband happen to have his car insured with Amaax and told me they have great car insurance prices, our lovely agent Frances was able to find us a great priced insurance, and send insurance info to the dealership. She is the best and highly recommend her. Will help you find insurance around your budget.

Terrible! The sales department is fine, we had a good rep, but the CLAIMS department was a complete…read moredisaster. I was hit by an uninsured driver, with no driver's license and they totaled the back of my car. This was not my fault but it was so expensive and the person who hit me ghosted me and my lawyer could not find them to pay for my car, so I had to go through my insurance which is Bristol west. Well..... let's just say, I got hit 10/15/25 and I STILL don't have my car back. It's 12/20/25 They are unresponsive when I have called, not keeping me updated with what's going on with my car and why they haven't sent out full payment to the shop. The only reason I know what was going on was from my mechanic who has been amazing but I also feel bad cause he has to deal with them as well. Reason why my car is taking forever is because they keep fighting my mechanic on the parts.. they are looking for salvaged old parts to add to my car ( which I'm like great) so what happens if the cheap ass used parts u are telling my mechanic that u will only pay for ends up faulty? Then what? Am I now liable? So because Bristol is haggling and fighting my mechanic every step of the way, the result is me not using my dang car for over 2 months. They also required 75 pictures each time something is submitted. Usually with better insurance companies the adjuster will go to the shop themselves and do everything but this company is asking for everything to be done online which is slowing the process down even more.. maybe one day I'll get my car back..

One of the worst insurance policies you can ever get. Our agent didn't notify us that we had to…read moreE-Sign something and that everything was done day of. 1 month later we get an increase in our bill. We call and the customer service agent said that we should of known that we had to sign something online and that it wasn't the agents fault for not telling us. How was I the person getting the insurance supposed to know of something that I was never informed of. When people say insurance companies are all scams this is prime example as to why.

Fast and friendly service! Christian is very helpful and courteous. We always get our bonds from…read morehim.

From the owner: Nosotros hablamos español! Title Transfers, Cambio De Titulo, Bonded Titles, Salvage Titles,…read moreTemporary Plates, Placas Temporales, Auto Insurance, Public Notary, Seguro De Auto

esto es lo peor que yo e visto esta compañía por dios lo único que quieren es dinero se confunden…read moreen todo los papeles que te hacen no están concentradas en el trabajo no hay un papel que te hagan bien se confunden en el nombre en las fechas en todo lo peor no se lo recomiendo a nadie te hacen perder tiempo y no responden por su mal trabajo

From the owner: My business is designed to help small businesses keep accurate and compliant bookkeeping, payroll…read moreand tax records at a great price! Taxes are also available for individuals.

Very patient, intelligence, and very detailed agent. Always looking for better prices. Never…read moredisappoints! I highly recommend.

I've been with this agency for a couple of years now. The agent is one of the best agents I've ever…read morehad, and the customer service is great!! They have saved me so much money. I definitely recommend this agency to everyone!