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    Ktx Tax

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Ktx Tax

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    H&R Block - Lobby area

    H&R Block

    (3 reviews)

    After filing taxes for years, my husband and I have finally found someone that is very…read moreknowledgeable and explains everything in regards to filing our taxes. Her name is Stephanie Luong, she is very efficient and our experience with her for the past two years filing shows her expertise. We drive 45 minutes just to see her, passing up several H&Rs. We have had a horrible experience years ago with a man at a different H&R & when it comes to taxes, it needs to be done right! I cannot speak for other representatives that work there, but Stephanie is the reason why we come back to this location.

    I usually do my taxes on my own paying next to nothing on TurboTax but this year I decided I would…read moretake advantage of the H&R Block advance refund... before I went I called to ask about how the advance credit works and how much they would charge to file my taxes. Informed them that I am a single mom. Reporting with only one W2 and would file for EIC and Child Tax credits... they quoted me just over $100.00 I decided it was worth it to get the advanced refund (which basically means they will advance your refund at 0% interest then they are paid back automatically through the IRS refund... when I showed up I gave them all the needed information and after the worker struggles with the system inputting the information I was informed that they would be charging me close to $350.00 instead of the $100.00... at this point I start asking how much I will get on the advance refund and when I will receive it... I am told to keep electronically signing documents and at the end they can see how much refund will be advanced to me... I should have listened to my gut on this and just walked out but I kept going... as he continued to rush me through all the electronic signatures I get to the final signature to submit the tax filing... again I stop him and say how much of the refund will be advanced to me and when will I receive it... he calls over a coworker and explains my concerns... she assures me that I will receive X amount within 12 to 24 hours.... at no point am I told it's contingent upon banks approval or anything of the sort... I decide it's worth the cost to receive the advancement... I sign the final document get the workers information in which he said if I have any problems to call him... and I leave the office... a few hours later I receive an email stating that my "loan" has been denied... I call H&R Block and I complain. Explaining that I am not going to pay them nearly $350.00 to receive a refund in the same time frame that I would have received had I filed on my own for less than a quarter of that amount. I was basically told too bad I should have read the documents and my return was already submitted.! Which is also not the case because I received an email stating that they would let me know when my returns have been transmitted to the IRS and I have yet to receive that notification! Moral of the story H&R Block sucks! They lie! They overcharge ! And they don't know the first thing about customer service! I would not recommend anyone use their services! TurboTax is much easier and a whole lot cheaper!!!

    Ktx Tax - taxservices - Updated May 2026

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