Unacceptable: Racism, verbal abuse, and physical aggression from staff…read more
I had a terrible and completely unacceptable experience at Candela La Brea. Due to an Uber address mix-up, we ended up at this location by mistake. Upon arriving near closing time, we just asked if we could come in for a drink as we believed this was a bar: After being told it was a private event, I calmly tried to explain our Uber mistake.
Instead of handling the situation professionally, a female staff member completely lost her temper. She started screaming at us, talked to us terribly, and physically aggressed us and telling us to go away. Given the unprovoked hostility and the way she treated us, I strongly believe her behavior was racially motivated because we are not from America. She tried to physically attack us.
Her actions were so completely out of line and unwarranted that even several guests from the private event came over to apologize to us for her deplorable conduct. No one should ever be subjected to discrimination, verbal abuse, or violence over a simple misunderstanding. I highly advise avoiding this place, customer service, safety, and basic respect are completely nonexistent here.
To make matters worse, I didn't even say a word to provoke her, she completely misdirected her anger at us just because of other people standing nearby. Being targeted, screamed at, and pushed when you haven't done or said a single thing is completely unhinged.
She literally screamed right in our faces: "Hell no! Get the fuck out of here!"
