I HIGHLY DO NOT recommend purchasing an Arc'teryx product. The product is defective with "lamination issues throughout" and becomes "irreparable" and "no longer provides weather protection either" said the warranty service representative. My pull cord tore through the bottom. I probably could have fixed My Large Griffon myself, but with no warning or contact from them (having both my phone # and email address) prior to determining that my jacket was rubbish or trash, they discarded it after I shipped it to them fully insured. They threw away my $300 + jacket without even contacting me first, then claimed that they are not responsible even though it was in their possession. My only option was them giving me a new jacket that I didn't want. They don't make any jackets remotely similar to the original polartec fleece jacket that I loved. They refused to give me my money back after they put it in the trash or lost it. I told the Rep, "I want my money back?" They were not able to comply. "Where can I get my $ back?...the original place that I purchased it from??... they didn't throw it away. When I informed certain local dealers of my experience, they were appalled.
The poor quality customer service representative while back paddling decided to hurriedly stick two random jackets in the mail, one a dark grey, a color which I don't wear, another a Medium, which would never fit. Neither of them I requested. Obviously they are only concerned with ending the matter, not pleasing the customer. I requested to speak with his supervisor on two different occasions before he would release his contact information. I emailed the supervisor on 9/30/15 and received a return email on 10/20/15 regarding this matter taking him nearly 3 weeks to reply. He said the garment has "multiple faults" and "this is not the first time this has happened and probably won't be the last." In the end, Arc'teryx was not able to resolve this calamity as they refused to give me my $ back and no jackets that they currently have on the market are acceptable for my needs or comparable to my original jacket. Final conclusion, A Loose Loose for me due to Extremely Poor Customer Service, Very Very Poor Quality in their garments, AND NO ACCEPTABLE REPLACEMENT JACKET OR $REFUND. read more