I've worked with several lenders over the years, and Arcstone Financial has truly raised the bar. Their team understands the complexities of real estate investing especially when it comes to structuring deals under LLC and executing long-term strategies like 1031 exchanges. A special thanks to Eli Khoury, who went above and beyond in every way. Eli brought deep expertise, clear communication, and a hands-on approach that made a major difference. His sight on entity structure, loan products, and timing was invaluable. If you're growing a rental portfolio and want a financing team that truly understands investor needs, I highly recommend Arcstone Financial and Eli Khoury in particular. They've earned my trust as more than just a lender---they're a key part of my investment strategy. I will definitely do business with them again. Thank you!!! read more

I highly recommend Arcstone Financial, the staff are so professional, nice, and friendly. Specially Noneh she's so knowledgeable, respectful, patient. She answered all my phone calls, replied to all my emails, texts right away, and helped me through. Thank you. read more

Avoid this lender they are inexperienced and will take 3 months to close, will send you multiple final closing disclosures. They are rookies in the mortgage world. Poor customer service, you will be kept in dark about loan progress and your emails or phone calls will not be answered timely. But if you post a bad review then they call you very promptly. read more

So my realtor recommended them to me since they supposedly close faster and give you more of an edge. i was with Wells Fargo in my two previous loans and loved my loan officer/contact. This company not so much. The communication was bad and there are too MANY people handling your loan to the point where you have to resend the same docs over and over! I wasn't pleased with this kind of impersonal service and in the end I have regretted going with them. They have ALREADY sold my loan to a shady lender (New Rez) that has AWFUL reviews where they do not pay your property taxes on time and ask additional paperwork like insurance that you already have, etc. I am not looking forward to working with this New Rez company. Just google them and you'll see negative review after negative review! I never knew lenders could just pass you and sell you onto another lender like a basketball and that you have NO SAY on WHO it will be. If they had to do this - they should have at least passed me onto a reputable company and not a nightmare like this New Rez. I absolutely do not recommend Arcstone Financial and Mardi and his team. They were nice and responded quickly but the headache and lack of team communication involved was not worth it!! Next time I will look for a more stable lender and even a different realtor - this time has been fraught with alot of headache and issues. Not sure why they have so many good reviews but as usual on yelp it could be due to that they work there or their friends leave reviews. At any rate, my experience was not great and I'm furious at them for passing me onto a low rated lender that probably will not be good for my loan and escrow!! read more

We were lucky enough to be referred to Frank Thomas by friends who had worked with him, and I am so glad we were. Refinancing a house is a stressful situation no matter how you slice it. Frank really felt like a true partner in helping us navigate those waters. He was clear in his communication and set clear expectations from the get-go. We threw Frank a curve-ball by interrupting our re-fi in in the middle of it by trying to actually buy a different house(!) and Frank didn't blink an eye - he helped us arrange funding for the new home purchase in a turn-around time that I just don't think I could expect any from any of the online mortgage services. Frank is an over-communicator and a genuinely nice person - and that is exactly what you want in one of these situations. He kept us updated at all times, including evening and weekends, and always had time for our phone call. In a world where there are so many services competing for your loan/refi, Frank really separates himself with his level of communication and expertise. He'll be our first call for our next home loan/refi! read more

di Kari and Arcstone Financial are among the best mortgage lenders out there. As a Realtor in the Greater Los Angeles area, I have worked with Arcstone for over 10 years. I rely on Mardi and his team to guide my home buyer clients through the process of getting their property financed. Recently I had a client who, in order to buy her next home, had to sell the home in which she resided. The mortgage broker who had the loan to her primary residence was not able to secure the loan for her purchase. This wasted time and jeopardized my client's ability to buy their dream home. Mardi and his team were given the documentation for her file and expeditiously reviewed her documents and financial standing and were able to provide loan approval in record time and saved our deal! In addition to being professional, courteous and highly knowledgeable, Mardi and his team go the extra mile in servicing their clients and successfully completing the loan process. Not only do I trust Mardi and the Arcstone team with my buyer clients, I work with them directly as my own personal refinance and purchase transactions. At the end of the day, there is no other mortgage banker that I know and trust more. read more

Ok these guys sucked. Kidding! First, my refi was a bit of a beast - I'm self employed (never fun) had a 2nd mortgage to pay off on one of the properties, and was doing 2 investment properties in one process. I also wanted to take cash out without mortgaging the kidneys of my firstborn children, their dog (Spike) and their imaginary friend (Herman). Americo and Michael (the owner) dove in, got all of the docs needed, then after my months of locking it down, the 1st option they found suddenly went dark (private investor). Undaunted, they advised me to not give up hope and swore they'd get the same deal or better....and they DID! I'm super grateful and impressed beyond belief with their tenacity. They'll DEFINITELY be a broker I call in the future that "gets 'er done"...HIGHLY recommend! read more

My cash out refi with Arcstone Financial was exceptional, From start to finish the entire process was smooth and easy, Mel Baker was extremely efficient and professional. By far the most stress free mortgage banking process experience I have ever had. I highly recommend... read more

Frank Thomas was FANTASTIC in helping me get my loan for my house up near Big Bear. He was very thorough and diligent in handling all aspects of my loan. It's the second house Frank has handled for me and it won't be the last. He was great at taking care of any issues that came up, and to my amazement, he just made it real straight forward as to what we needed to do to take care of whatever issue came up. He was also great at anticipating what would be needed and expediting the process, keeping us ahead of schedule. So, be sure to ask for FRANK THOMAS, you'll be in good hands. read more

Frank Thomas was my loan officer and he was not only incredibly supportive but he did everything possible to get my loan done early with knowledge I had to move. He went above and beyond to find the right loan for me, and made every effort to keep me informed each day. I never had to wait for an answer, his communication skills and kindness were well beyond what you would ever expect of a lender, and he cared. He cared about me getting the best rate, explained each issue to me, worked with my agent and escrow and was totally available to me at all times to respond to questions or concerns, 7 days a week. I wish everyone could have the experience I had buying a home, which was nothing short of really wonderful and I always felt like he had my back. Thank you Frank for everything you did for me and continue to do, you are really one of a kind. read more

Update: Refi # 2 with Susan Woodnick.Susan has magical powers!!! I am not the model client. I brought a low credit score and a high debt to income ratio. I'm not sure how Susan pulled it off, but she did. She is straight up, no fluff and stayed on top of me to get what she needed to make my cash out refinance to work! I highly recommend Susan for your loan and refinance needs. I look forward to working with her again on investment properties next!! Love you Susan and I thank you for your part in helping me achieve my own little piece of the "American " dream! And I should mention that I am a single mother and a one income household!! ***************************************************** Susan worked diligently on closing my refinance. We came across many roadblocks, but she ensured that the process moved along. My previous loan was not a good contract and Susan knew that it was imperative that I got out of that loan and refinanced into a better rate and term, which we were able to accomplish. I completely recommend working with Susan and Arcstone for you loan or refinance needs! Thank you for all of your help! read more

Did get in touch with the financial advisor, Dave. He was driving at the time (scary). Called me back, told me that I had to take a minimum loan of $125,000, federal regulations. At this point the whole vibe I was getting was that I was a waste of their time. I ended the call. I felt dismissed. Not a good thing, I certainly wouldn't recommend them to anyone. read more

Frank Thomas handled my refi and it went great as I knew it would as this is my second time working with him. He was able to lock in a very low 30 yr fixed rate and save me $300/mo on the payments. That's a huge help! Frank is very responsive and made the whole transaction smooth and stress-free. My husband and I are very happy clients. Highly recommend! read more

Another Miracle loan with Arcstone Financial. This is our second time working with Mardi Kari and his team Sara Kang and I can't recommend them enough to our friends and family. We just refinanced our mortgage that we obtained from Arcstone Financial in 2020 during the pandemic. Not only did they close my complicated file in 21 days in the middle of a pandemic but they did my refinance again within 30 days. I shopped for the mortgage as I did not think rates would go any lower and after talking to broker and National Companies they were able to come in at 2.625% on my $800,000 loan when everyone else was 2.75%. My previous loan and current loan was transferred to NewRez Servicing Company as well and I have had no problems with any of my interaction with them. If I have any questions, I always call Mardi Kari or Sara Kang and they are always eager to help. I am so lucky to have trusted the biggest purchase of my life with this company and since then, my sister and cousin have gone through them and have had the same experience. read more

Excellent service, competitive rates, closing process in 30 days was very straightforward with very good help and guidance from Sara, highly recommend Arcstone for a more personal service read more

Mardi, Sara, Nicole, Noneh, and the entire team at Arcstone are absolute superstars. They are competitive, quick to respond, available, fast, and most importantly, kind. They helped us through every step of our new home purchase and gave us insight into every single step of the way. Would 1000% recommend Arcstone to anyone looking for a new mortgage or to refinance. read more

I've process multiple re-finances through Arcstone and just added an additional mortgage through the acquisition of a new home. The team at Arcstone, including Mardi, Sara, and Nicole, were all awesome, attentive, quick to respond, and made sure I felt comfortable throughout the financing process. Highly recommend this team! read more

Mardi and his team at Arcstone Financial are the best. My family and I have used them for our refinancing needs for many years. I am always impressed with their level of service. They make you feel like a family friend and go above and beyond to pull through. They just helped me with my most recent refinance which closed last week. I got a great rate and was able to pull out some funds to use for a remodel. I had been procrastinating with this because I imagined it would be a hassle. They made the process so fast and easy. I was shocked how smoothly the process went. But then again, this is why my family and I always go to Arcstone!!! Thank you, Mardi!!! read more

OMG! Arcstone Financial is a life savor. Mardi Kari and his team are my heros. I cannot thank them enough for producing my loan with such a short time and we were able to close escrow on time . They were on the ball. Since my first lender failed to produce my loan on time, I had no choice but to switch lenders and go with Mardi who was referred by my real estate agent. I am super glad I did. Mardi and his team were so professional, organized, and got the work done. I wish I was referred to Mardi sooner and maybe we can have avoided all the stress with the other lender. Mardi takes the time to explain all the important details. Also, Sara his assistant is truly amazing. Sara was with us through every step of the process. She constantly kept communicating back and forth with escrow, and kept us informed of the status of the loan. Thanks to Mardi and his team, we have purchased our dream home. I highly recommend Arcstone to anyone looking to purchase or refinance. I am currently refinancing my other property and of course I am working with Mardi and his company again because they have gained my trust and confidence to get the work done. And I love their professionalism and they know how to communicate efficiently. Mardi and his company are truly the best mortgage lenders to work with. So TRUST the reviews you read because they are nothing but truth. What you waiting for? Call him and experience it for yourself. You won't regret it because he delivers on time. read more

I did my original loan with Frank Thomas and called him back without hesitation for my refinance. He is amazing to work with, keeps me in the loop about every development, and genuinely works his hardest to find the best possible loan for his clients. I ended up with a great loan! The best part was that I never needed to deal with predatory companies or spend hours on the phone trying to get the information I needed. Frank is the best and I can't recommend him enough! read more

Eli Khoury is the best.....very patience and his customer services are off the charts, they are excellent. His knowledge is superb and he is very patience with explaining every detail. I will definitely recommend Eli to anyone looking for mortgage or refinancing. read more

We just completed our pandemic re-fi, ably guided by Frank Thomas at Arcstone. In "normal" times, dealing with a mortgage or a refinance is a roller coaster, but during COVID, there turn out to be many more hoops and loop-di-loops, changing on the daily. So we are that much more grateful to have found Frank, who went above and beyond with his attentiveness, communication, clarity, and care. Thank you Frank! read more

Mardi and his team helped us close a very complicated loan ON TIME! I personally have used Mardi for over 7 years now for all my mortgage needs, and with this crazy market during COVID, he was able to get us to the finish line efficiently. Tip: if you're getting a loan, have your documentation be accessible to you and your lender, that step we took to have all our paperwork ready made it easier for everyone :-) thanks Arcstone! read more

Arcstone helped me finalize the mortgage on my home when my previous lender made mistakes that almost cost me the house. They were extremely helpful, and really did everything possible to make sure my deal went through. I'm writing this review in my living room, and am just so thankful for all they did for me! read more

Can't say enough about our five-star experience with Arcstone Financial. Excellent communication and follow through very personal service which is hard to find. Sara Kang was extremely helpful whenever we had a question or concern. You're in excellent hands with this group. read more

Couldn't be happier with my mortgage experience at Arcstone! I worked with Frank Thomas, who was incredibly accessible and informative. I'm a first time home buyer and he provided information I didn't even know I needed, and was always available for questions. I work in the entertainment industry and he was knowledgeable of the seasonal and freelance type of work we often do. The whole process - from pre-approval to closing - was a breeze because Frank was so on top of it. I am forever thankful! read more

Steer clear of Mardi and ArcStone Financial for your home loan needs as you will surely find a better interest rate and experience with another mortgage provider. Mardi quoted me an interest rate that was nearly double the interest rate the company I ended up going with was able to secure when I purchased my first home. When I told Mardi this and that I was not going to work with him - he then went behind my back and spoke to my realtor to disparage me and divulge confidential financial information he had no right to share. He also somehow contacted the mortgage broker my wife and I ended up using - to again disparage me and my wife. Talk about sour grapes and unethical behavior. Don't settle with Mardi/Arcstone - shop around for a better rate and experience. read more

Frank Thomas at Arcstone is our go-to mortgage banker for securing financing. He has done a few transactions for us, and we can't sing his praises enough. Whether you're looking for a mortgage or a re-fi, he listens to what you need and what your situation may be and works with you to find solutions. He is communicative, professional, and an overall great person. We look forward to working with him again! read more

Mardi and his team are the absolute BEST!! As an escrow officer, it's challenging to work with a lender who isn't responsive and delays the buyers documents being processed. Mardi's team is the complete opposite! They are always on top of the loan status and let me know what is needed right away. Every transaction closes on time and is a seamless process with his team! I can't thank them enough for all their hard work and look forward every time I have a transaction with them :) read more

Purchasing a home can be a stressful experience, but especially during the COVID-19 pandemic. We worked with Natalie to purchase our home and I have to sing her praises because she was professional, knowledgeable, caring, accurate, timely...I can go on and on. She made sure we were informed at every step of the transaction. She acted quickly to ensure we could secure our loan and purchase our dream home despite the chaos and uncertainty in the market. She gave us advice as if we were part of her family, and we felt incredibly taken care of throughout the process. Natalie is extremely knowledgeable and I highly recommend working with her for your next home purchase! read more

Lighting fast work and accurate! That's what you want from a mortgage broker. You get speed and the best rates possible with Arcstone Financial. Mardi and Sara hit this out of the ball park! As soon as I sent them my initial paperwork I knew I was in good hands with a team that made financing for a new home PAINLESS! Mardi and Sara were always up to date on all aspects of my funding and made my closing work like clockwork. Do yourselves a favor and work with Arcstone Fiancial. I have worked with other companies BUT I was truly cared for at Arcstone. In the cold age of computers Mardi and Sara made me truly feel personally cared for financially. My deal closed without problem and my financing was perfect. read more

Mardi, Sara and team did an amazing job helping us close lighting quick in the insanely fast paced LA housing market. They sat down with us to go through all the paperwork in person and helped demystify this stressful process. We went into escrow on a few different homes and each time, they helped us move fast so we could compete with all cash offers from wealthier buyers and investors. We finally closed on a home in Highland Park and we couldn't be more excited. They also helped us secure a very competitive interest rate despite my variable income as a writer/director. Highly recommend if you are about to start looking for a home! read more

The BEST! Mardi and Sara. They made it possible for the self-employed to refinance! clarifying every single step of the process, doing their best to make it as easy and efficient as possible. After an intense and dishonest home purchasing experience with a different lender, we are so thankful for all their kind help and for making this process so much smoother. read more

Given that these are covid times and banks are taking extra precautions, Mardi, Sara, and team really kept me up to date, were accessible, honest, and clear with expectations and timelines. My refi took a little over a month which is apparently unheard of right now. I can't say enough great things about Sara Kang who was amazing to work with, highly communicative, and really made a complicated process smooth and seamless. Thank you Arcstone for going above and beyond! read more

Highly, highly, highly recommend Mardi Kari at Arcstone Financial and his team. Mardi and his team helped me and my wife get into our first home! My family went through some extraordinary personal circumstances this year, which made getting a home we could call our own almost an impossible dream. Thanks to Mardi at Arcstone we did it! Mardi is one of the most responsive and helpful people I've ever worked with. Everyone on his team went the extra mile for us and made sure we got the best loan for our situation. He called personally when there were little things needed to move forward and was extremely insightful. Thanks again to the Mardi Kari team! read more

I want to thank all of you at Arcstone Financial for your help to get this done. Everything was handled so professionally and Mardi Kari did a great job getting the loan ready for a quick and easy close. I am extremely pleased at how quick and effortless you made my real estate transaction. Thank you!!! read more

Mardi and his team are brilliant. I'm self employed/ freelance and they were able to get me a great loan with a better rate then any other lender I spoke with. Very professional and just a good experience overall. I feel very comfortable trusting them with my home buy process and will definitely work with them again on my next purchase. Highly recommended. read more

I can not give enough praise to this group of people. Especially, Frank Thomas. He and the whole crew there made the lending process as smooth as possible. I am now in my own place, no more renting, because of them. Frank called me almost every single day to either clue me in on the next steps of the process or to give me a heads up about my paperwork. He really made me feel comfortable with the whole thing. This is the biggest purchase of my life and Frank helped me understand everything that was happening. I reccomend using their services for your home loan. I am glad that I was recommended t use them. Thank you for all that you've done! read more

I highly recommend Michael, Leanne, and the Arcstone Financial team when looking to secure a new home loan. They were efficient and very easy to work with.. David White read more

Michael Winston, and ArcStone Financial gave me a fresh start, with the recent funding of my re-fi. A mere Yelp review cannot describe. MY re-fi was a VERY difficult case. I had been working with 4 different lenders, for almost 2 years. And none of which... including my own mortgage co., could make my refi happen, due to my very special circumstances. But Michael did it! And, he was patient, attentive, and honest through EVERY step of a somewhat painful process. (I know that I wasn't...) But, Michael ALWAYS made me feel like I was his only client. I just funded last week, and he still checks in to make sure everything is going smoothly. Michael's follow-thru, has really inspired me to treat my own clients with the same respect that Michael has given me. Even after the smoke clears. I HIGHLY recommend Michael Winston. He is diamond in the rough, in the financing world. read more