HIGHLY NOT RECOMMENDED. I made an appointment for a simple yearly checkup. However, the billing…read moredepartment mishandled the claim, a fact verified directly by my insurance company. When I brought this to their attention, the billing department continued to act unprofessionally. Because of their negligence and inability to correctly bill a routine visit, do not be surprised if you receive an inflated bill for services you never asked for.

New to this practice and my first visit was great! The nurse who took my blood was professional…read moreand great at what she does - it did not hurt at all. The doctor took her time getting to know me and listened to my thoughts and concerns. Where I don't want to have to visit often, I do look forward to being in their care when needed.

Excellent service, very quick results, personal care. the…read morestaff at the draw center in Seneca was excellent.

Cannot recommend this practice. Claudia Johnson (provider)…read moreseemed knowledgeable for the most part, when i went for a simple annual wellness check, but referred me for further tests, which proved both unnecessary and expensive. I am a healthy male by objective standards. Blood pressure and weight in the healthy range. On NO heart, weight or blood pressure medications. My real issue was being required to provide all my insurance information in advance before the appointment... sending digital images of my cards, and then receiving a $1,273 out of pocket charge bill, including more than $500 for an initial office visit charge. A ~ $75 X-ray charge seemed reasonable though for a toe that I had stubbed and seemed to be slow and healing. I declined the referral for physical therapy on the toe. SMH. I called the office to discuss the exorbitant bill. And explained that I thought medicare would cover almost everything in it. They acted like they didn't know.I said I would be following up with medicare myself and expected they would be doing the same. Called back a month later and found out they'd dropped the ball again.And nothing had been done to confirm the amounts that medicare allowed. They acted like they didn't know I had insurance, and Medicare coverage. Of course.I got the run around saying it was the claims department fault, not billing department's fault. I reminded "Casey" that this reflects negatively on the doctor. I asked who should be held accountable, and she didn't like the question or the way she was being talked to so she hung up on me.

Brio is always a wonderful experience because not only is my doctor wonderful but the nurses and…read morethe front desk staff are as well . I'm always treated with respect and listened to. I walk knowing that I have quality care.

Since dr Burnikel left and my post op was with NP Whitney Sewell, service was terrible. First she…read moresays my leg swelling after 3 months was probably post op swelling, then sends me for ultrasound to check for blood clots which was negative. I wrote on my chart to see if she could tell me something to take for the swelling , she then tells me she doesn't think it was surgery related and go see someone else. If you don't care about your patients or don't know what you are doing, you need to find another line of work. I am going to report her to Prisma home office and also going to check in other places for medical malfeasance. She needs to get more training or another career.

Had a FANTASTIC experience with my recent hip replacement by Dr. Alex Burnikel and the entire team…read moreat Patewood hospital. Everyone I encountered from the front desk staff, my pre-op care, the surgery team and my post op care was great. I can't say enough about how professional, caring and attentive everyone was. And the follow-up care with regards to questions I had was prompt and very thorough. I would HIGHLY recommend Dr Burnikel and the entire Steadman-Hawkins team for anyone in need of hip replacement.

I needed refills on meds. but wanted to check in with Lai Chiam,FNP since I had not been in the…read moreoffice for a long time. I am always nervous at the doctors' office but Lai Chiam put me at ease immediately. She was professional but kind, very easy to talk to and she made sure she answered all my questions, (sometimes medical professionals rush you through your appointment, but this was not the case with my office visit). I would recommend Lai Chiam to anyone who wants a knowledgeable, compassionate FNP to handle your medical concerns.

Tried to get a refill I needed but couldn't. My insurance company even tried to get 3 months …read more Thank God I can now get on line appointments for refills

First I'm never happy about paying medical bills but when we arrived their staff was amazing even…read morethough it was a holiday. My daughters needs were met and they had a great bedside manner that made her feel at ease. They were quick to call in a prescription or two which didn't cause us to have to wait too long for it to be filled. I would definitely recommend this location if you're ever in need.

Outstanding service . Very organize very professional had a great experience . They treat everyone…read morethat walks through their door with care

I've been going to milestone for over 30 years. Always respectful and efficient. Dr Leland is…read morefantastic! I have several chronic conditions and he has always been able to help even if he has to send me to another doctor for treatment. He knows my husband and children on sight. Once I had a ruptured disc and in extreme pain. He sent me straight to have a MRI. Then straight to see a surgeon (there's usually a long time period to receive an appointment).He (his nurse sandra who has become a true friend usually calls) always calls to follow up on my progress. After my heart attack they called the same day I came home. I never notified them. I honestly believe that Milestone is the best in the Upstate. You won't be disappointed.A++++++++++ Tammy D

Office manager and staff have not one shred of empathy for people who have been through losses…read more They are condescending, and have refused me healthcare multiple times today, and are beyond unprofessional when it comes to medical notes. They didn't explain to me at all why my request was continuously denied, these are women btw, you would think they would have a bit more of an understanding when it comes to pregnancy losses, and pregnant women with autoimmune diseases. Anyways, they lost three patients today. This is honestly the very first issue I have had over here so it's really disappointing. I have no issues with the doctors I have seen, ( Dr Pollard and Dr Jones-Moon, who actually did tell me two different things in the situation) but their female nurses and office manager both have awful bedside manner considering their professions. I and my mother spoke to these women today, and they are super caddy and unprofessional. All I needed today was reassurance and an explanation, and for some reason these two things are not within their capabilities as healthcare professionals.

Sadly, this is my first review for 2026. Been fighting some type of bug since Christmas. But..I…read moreguess I wouldn't be able to review them otherwise. It was very easy to make an appointment online. Facility was clean with masks and hand sanitizer station as you entered. Reception was friendly and fast to check us in. The doctor we saw was thorough, efficient and kind. We were in and out quite quickly with prescriptions for our ailments. Pleased with the quality of the staff. Top notch care.