Too bad you cant give minus five reviews.
On August 20, 2012 I was charged $100 pre-authorization fee for gas, I purchased $30 in gas and the $100 was not returned. I did not authorize ARCO to pre-authorize my account $100, nor was I informed that ARCO would withdraw $100 from my account.
After contacting Stephanie (store manager) on August 23, 2012 I was told "this happens all the time" and told to contact her back on August 24, 2012. After leaving several messages and getting different stories as to her whereabouts I was told that Stephanie would not be at work until Monday August 27, 2012. She has of yet not returned any of my calls.
I then provided her with a letter of concern and bank statements----no response. Finally I was forced to File with my bank, BBB, bank and attorney general and still no refund or response. Called and emailed corporate office---guess what? no response. ARCO sucks. They will take your money, but when it comes to customer service or conflict resolution. They don't care one iota. read more