Actually I would have given them 4 stars, have been going for years, but after my last visit I would give them negative 4 if I could. I pulled into the station at a time that was not busy and there were plenty of pumps open, and as I was taking about 5 minutes to collect my cash and drivers liscense ( to present when I purchase friend smokes I was sent to store for, and seems ampm would have been the appropriate place for that in the middle of the night, well I was wrong) Some crazy big white guy with tattoos comes barreling up to my car screaming at me to leave before I even had a chance to exit my car and goes back into the store. I enter the store and calmly ask the guy what the hell his problem is and that Id like to buy a pack of Newports 100s please and fuel with the change which I could barely get out because he was hollering at me! I said dude its your job to ring me up, wtf and he says its his job to protect the pump and hes calling the police. Hes like "youre on video" and Im like for what??!! And he says he's refusing me service and proceeds to call the police and give them my liscense plate number and description and he wont ring me up for gas! So I am forced to go to Shell which is more expensive. I went to arco regularly for over 25 years and was always a good faithful customer. That was a nightmare experience that wasnt ok. Weird crazy abusive power tripping people that just dont want to do their job and want to threaten innocent regular paying customers. I am also a small female. Completely inappropriate.
What's even worse is I went to speak with the manager today and hopefully have it made right and resume my routine and they said they reviewed the tapes and didnt think he did anything wrong! They lied and said I was there close to 20 minutes! I said I am no longer a customer of yours. And even if I was there maybe 10 minutes, I am a gentle woman and should never have been approached with aggressive screaming and there is no reason he should have refused to sell me gas and cigarettes after I found my money and liscense in my messy car. I work way too hard and struggle way too much and am way too nice of a woman for that. I woukd hihhly recomend any other gas station, maybe I have to pay more at Shell, but they arent douches.
I NEVER give bad reviews btw, this is the first time. They didnt even say sorry for your inconveinence. total b.s. read more