I have been taking my yellow Labrador here for the past 3 years and this vet clinic is amazing!! Extremely friendly and knowledgeable staff like Alberto and others who even lift and carry my Simba when he is scared to come in. Doc Brudos is amazing. Overall highly recommended!! read more

I had a mixed experience at ArchVet. My dog had gotten hit by a car and this emergency hospital happened to be around the corner from my house. When I entered the hospital, I let them know that my dog had been hit by a car, but given that she was walking around, they didn't prioritize doing a quick check on her first. The priority was making sure that a deposit was made. I understand the mechanics of how an emergency vet works because I had previously worked at one. And I understand that the financial aspect is a priority, but when you go in and let them know that your dog got hit by a car and they prioritize getting the money and then putting you in a room only for you to wait for some additional time before a technician goes in, it doesn't really leave me with reassurance that they cared about my dog. I ultimately think that once they had her in the back, they took good care of her. But walking away from this experience, I'm not sure if I would return to this emergency vet. The time that it took for my dog to be seen would have been the same if I went to another ER vet that I know would have prioritized doing a quick check on her the minute we walked in. It could be that if you were looking for a regular vet, you would have a good experience, but if you have an emergency, just be aware that they'll prioritize getting payment before doing a check on your dog (even when she's gotten hit by a car). I think the other thing, that many folks have already highlighted in their own reviews is pricing. If I'm comparing apples to apples where I'm looking at costs from one emergency vet hospital to Archvet, services and medications are at least 2-3X the cost. For example, at another emergency vet that I had to go to earlier this year, 10 pills of Carpeofen was $25 while ArchVet charged $100. Given the amount of time that it took for my pup to be seen by a vet and the overall costs, it would have made more sense for me to go to another emergency vet like MedVet or Sage (I obviously didn't know what the experience/costs would be like at ArchVet until after we were discharged). I think every pet owner is obviously in very different situations with your pets so my experience may have varied from another person's. But I just wanted to share my personal experience as somebody who has previously worked in the vet world so that you have the right level of expectations going into ArchVet. read more

ARCHVET Emergency Hospital - My pup in recovery - Veterinarians Near Me - San Jose, California

Hands down the worst vet experience ever. I brought my cat in last week for an ear infection and was robbed by this establishment. I made an appointment for 8 pm, and after we took in our cat and they brought us an invoice with an extra for after hours care. That wasn't disclosed to us over the phone, had I known that I would have never brought him in, plus their business hours list open until 10:00 pm. Nothing on the door or desk disclosed the "after hours" charges $200, the medication they prescribed didn't work. It's a week later and my cat is still sick due to not giving him the right medicine. They charged $150 for a medicine that my regular vet would have only charged me $20 for. When I asked to speak to a manger their only solution was to offer a free recheck. Why would I do that if I'm already out $972 for a damn ear infection!! This is so unfair and they prey on customers knowing that they going to pay because their pet is in pain. I would recommend taking your pet to Sage instead. They at least care and will give the correct treatment. read more

I need to warn you about what this clinic will do to you when your pet is old and nearing the end. I have attached two receipts. Archvet charged me $891.22 for medicine that cost $65.59 at the drug store. I asked them for an explanation. They did not respond to my first email. I asked them again. They had no explanation. I was a loyal client for 10 years and this is what they did to me. When your pet is old and having end of life problems, they will have no shame in what they do to you. read more

ARCHVET Emergency Hospital - What the Archvet charged me. - Veterinarians Near Me - San Jose, California

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Over priced, no warning of cost Easy openings, but is a trap. Be aware Improved? Be honest with customers in front Exam costs and minimum estimate To get idea. read more

Update: My dog was diagnosed with CHF on November and was put on Vetmedin and Furosemide. I'm glad to say that 4 months later, after all of Dr. Solomon's recommendations, my dog's symptoms of coughing and wheezing has improved and her blood work results are all back to normal! Each follow up and check up was very informational and Dr. Solomon made sure to break down and explain all of the issues and results. Everyone is so accommodating - 10/10 for remarkable service. read more

ARCHVET Emergency Hospital - Veterinarians Near Me - San Jose, California

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DO NOT come here if you have an emergency!!!!!! They will not see your animal & will turn you away! My puppy died because the vet refused to see my puppy in severe condition! read more

Dr. TAL SOLOMON is the owner of Arch Vet. He refused to refill ear drops for head tilt for my rabbit which he'd prescribed in the past April 26, 2025 (today is May 30, 2026). The dismissive receptionist said that if it was over a year they wouldn't refill the medication. It has been short of 13 months!!!!! I asked her to recheck with him. She said she did. Head tilt is severe, sudden, and obvious. The receptionist spoke of their one year refill policy in a dismissive way. A life is on the line and Dr. Solomon's behavior is unacceptable!!! How sad to not value a life and yet to have been given so so much! Prideful privilege! He also charges WAY too much. They OVER DOUBLED their pet visit fees and their meds went way up. I DON'T RECOMMEND DR. TAL SOLOMON. Find a doctor that cares about your pets lives. Is he gonna save your fur babies lives or does he have too many excuses why not? Where's your sound judgment?! read more

We recently got another pup and when he started acting strange, we decided that it was better safe than sorry and we should take him to an emergency vet. I looked up the closest one to our house and found ARCHVET. First impressions: This place is so nice!!! I've been to many an emergency vet in the area, and this is the first one that doesn't look super depressing/scary. It kind of gives off dog boutique vibes. There is a couch to wait, dog toys and clothes for sale, lots of pics, etc. The front desk was very friendly, and we were immediately taken into a room to wait. Both the vet tech who saw us and the vet were amazing and so friendly. At the end of the day... nothing was wrong with my puppy other than he was a little full / nauseous after eating and running around.. so they gave him an anti-nausea shot and sent us on our way. The next day I was SHOCKED to receive a follow up call making sure he was doing well (again... he had mild indigestion lol) and received a thank you card in the mail. I mean... SO cute!! Will def come here for any future emergency (which I hope is none.. but nice to have an amazing vet in the area). read more

I came on a Sunday night because my dog had an accident. I was greeted immediately by the staff. I had an appointment but I was still seen a little early. The techs and the doctor were very kind and patient with me. They answered all of my questions and provided quick solutions for my dog. The staff are all friendly here and do a great job of explaining all of their procedures and ensuring they provide the correct information. Thank you for taking care of my pup. read more

ARCHVET Emergency Hospital - Veterinarians Near Me - San Jose, California

Usually an efficient visit. My dog has had quite a few stressors since our move to a new place this year and she has experienced frequent UTIs. We go to the emergency vet because our usual vet is closed. We're typically able to get in the same day within a couple of hours and the visit is usually quick and efficient. I also like that I can pick and choose which services I would like rather than spending a ton of money (since it's already expensive). read more

ARCHVET Emergency Hospital - At the vet - Veterinarians Near Me - San Jose, California

Beware of, the male doctor at this location he was charging me almost $600 for heart meds lasix and vetmedin I complained I was going to be homeless or have to put my dog down he giggled and took my money again! My next visit when I complained to the female vet she asked if I wanted the rx written and have them filled at Walmart or Costco? It was 75% cheaper! Do Not buy ur meds at the office! He's price gouging the EXACT meds are available for way cheaper! read more

This clinic is very close to our home, which is a big plus for cats who don't enjoy long car rides. We've seen multiple vets there and they are all knowledgeable and compassionate; my dear departed shy boy cat Brodie especially liked Dr. Solomon, he was so gentle and would sit on the floor with our cats and make them feel safe. We sadly recently lost 2 of our cats to cancer, which was absolutely devastating, but the doctors at ArchVet were willing to give them both a fighting chance and at no point did I feel pressured in any direction. The only reason it's not 5 stars is because you will pay $$$$ here, even for simple prescriptions. But for us it's better than driving cats long distances, especially when it's urgent (like when Brodie had a urinary blockage years ago that they were able to treat quickly and send him home the same night). read more

Proceed with caution! This clinic holds a D- rating with the Better Business Bureau (BBB), which I unfortunately discovered only after a troubling experience involving: Misleading advertising: They claim to offer 24/7 or 8am-1am urgent care, but when I called at 9:30pm for an emergency, I was told they were closed and was scheduled for the next morning. They also promote "affordable prices," yet comparable clinics typically charge $200-$300 for an exam, drainage, and medication--even in emergencies. I was quoted over $1,800 for drainage alone, over $2800 in total. Unclear pricing: I asked in advance about the expected cost range for the drainage procedure but was told no estimate could be provided until I came in. Had I known the price beforehand, I would not have visited, as I already understood my pet's condition and the specific treatment needed. They insisted on an exam before the drainage, even though I made it clear drainage was the only procedure I needed. The vet initially refused to remove my pet from the carrier, said she could observe her through it, and didn't check the vent area at all. I had to hold the bird myself. No new evaluation or diagnostic diseases was given, just a repetition of the medical history I had already submitted. A second vet I visited afterward performed a proper hands-on exam and confirmed tumor progression. After I disputed the charge and left, I received messages referencing police involvement and a claim that I had engaged in "hit and run," even though my vehicle remained completely stationary until their staff stepped away. The tone of those follow-up messages was extremely unprofessional and disturbing. I'm disputing the charge not because I couldn't afford it,I've spent thousands on my bird's care, but because I believe it's wrong to exploit people's love for their pets through inflated pricing and misleading advertising. I'm simply exercising my rights as a consumer. The clinic's handling of this situation and its post-visit communications raise serious concerns about professionalism and integrity. read more

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Everyone on the staff is amazing. This has been such an easy transition for our oldest cat (who is the most difficult), and excited to see how our other cat and dog do when they visit. read more

I love this veterinary business! we recently had our 6 month Brittany in for an obstruction. Dr Kong and the staff were great and thankfully no surgery was needed but the care Luca had was wondearful! we have used Archvet for our past and current doggies and the care they have had was excellent! Dr Solomon is a great vet and has a wonderful staff! read more

BE WARNED!! They charged $158 for 1 pill you can get from CHEWY.com for $30. When I saw the estimate I thought it was (1) 6-pill pack. This was NOT an emergency visit. It was a regular vet visit where the pricing is to match average SJ vet businesses. That markup is exploitive. read more

Bad experience. Vet didn't really examine the dog. I told her what I thought was wrong, and she recommended over $2,000 in tests! Due to her lack of interest, I wasn't interested in paying that much. read more

I came here for the first time 1.5 years ago when my puppy was under a year old and swallowed a foreign object around midnight. I was able to get checked in quickly and everyone was so friendly that night, with lots of empathy and love towards my pup. Now coming back a year and a half later, I called in today because my pup was vomiting blood. I'm not sure why, but the vibe of the receptionist, the vet tech, and even the veterinarian was not as.... "happygoing." Previously, everyone would come in from the door, greet us with happy energy, and be very friendly with my dog. Happy voices and petting her and letting her lick them. Now it's like when the vet tech didn't want to hold my dog even though I told her she was friendly. She jolted when my dog turned around to lick her face. Then she gave me a leash cause they need to take her back. She didn't want to carry her in the back (which most vet places do carry them) and I said, oh she's friendly. Then she was like "Yeah, but not all dogs are." So I'm not sure why she said that. Maybe she got bitten once? I get that they have to be professional and I understand they're just protecting themselves from being bitten (as I was a previous vet assistant intern), but I think it was a bit unwelcome. After waiting for the doctor to help check her in, she didn't push us for anything other than recommendations, but being that my dog is still alert and happy, we wouldn't need an x-ray or possible bloodwork or anything done. So I just went with Cerenia injection (which I probably don't need but she does get car motion sickness, and I rather not have her throw up in the car with blood anyway) and Sucralfate. Both were overly priced and 2x more than other vets cost (sadly her vet was closed at 6 pm so we ended up here). I felt they were more about the money because they also put estimates of other things that the doctor said we probably wouldn't need but "here, just in case" slap on the quote. I probably won't come back here for any emergency. The vibe is very different than it was a year and a half ago. Less empathic. An extra star for being patient with me, because I know was a being a bit difficult to have them say and repeat the steps for my dog's medication and going over the estimates, as I had only lack of sleep and a 9 hour long day after work.... read more

had an amazing experience with ArchVet today. My dog suddenly broke out in hives, so I took him for an urgent care visit and everyone was extremely helpful and friendly. The receptionist was able to get us in a room quickly, and the doctor did a full exam. My puppy left feeling better, so I'll definitely be returning for more services. read more

One star, since you cannot go lower. This place charged my neighbor, who brought over to them my dead cat $1358 for communal cremation. This is about 10x the rate at other similar facilities around the bay area. Stay away, if you love your pet, and appreciate your hard earned money!!! read more

I took my cat because I noticed something in her mouth turns out it was probably her biting her self The vet looked at her for less the 10 minutes that was already 98$ they tried to have me do more testing on her and they wanted to charge me 1k that's not even all they gave me oral rinse for her i thought it must be the best oral rinse because it was $70 I looked it up on Amazon it was $17 I feel like they ripped me off I'm so disappointed read more

ARCHVET Emergency Hospital - They charged me $70 for this - Veterinarians Near Me - San Jose, California

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TL;DR: ArchVet staff overdosed my cat on tranquilizers in the afternoon, didn't tell me, and tried guilting me into paying them over 10K to fix it later that night when my cat was almost unresponsive. They have still not sent me his medical records. When I dropped one of my pills early this afternoon, my cat snatched it right up so I needed to induce vomiting ASAP per poison control's recommendation. I wrongly thought he would be in good hands here. I called ahead, arrived at an empty clinic, and still had to wait the entire afternoon to be helped since other patients kept dropping in after us. The vet told me she was worried because my cat was EXTREMELY out of it after they finally administered his emetic, so they reversed it with Antisedan. They recommended that I pay 7k+ to hospitalize my boy, which I had to decline twice since it is outright unaffordable to me at this time no matter how much I love him. Nearly $500 later, my cat was acting completely drunk when we got home, refusing food, was almost non-responsive, and wet himself horribly on several pieces of furniture to the point where we need to throw them away. ArchVet did not advise me further over the phone when I called. They told me to come back in, that it would cost me way more than $7K to "save my pet's life" at this rate and I'd need to fork over at least another $200 for a brand new consultation at ArchVet since a different vet was on call. I remembered the employee who was freaked out about his reaction to the Xylazine and wondered if they had administered the reversal at all. I wanted a second opinion and a different vet agreed that my cat totally seemed like he was still on sedative drugs. I took him to an entirely different clinic on the other side of town where I learned he was overdosed on Xylazine (a horse tranquilizer) here at ArchVet in order to induce vomiting. Cats should receive less than 2mg of Xylazine per kilogram-- somehow ArchVet gave him 9mg per kilogram. They overdosed my baby on tranquilizers and didn't tell me. The team at VEG had to re-administer the Antisedan in order to improve his condition and reverse the overdose administered by ArchVet. They charged me just over half the amount ArchVet did and were completely transparent with me about his care. My cat came home alert and could finally keep down food. I am deeply alarmed that my cat left ArchVet's care in worse condition than he arrived in and want to get to the bottom of whatever negligence took place during the 3 hours I was there. I brought my cat in to treat an overdose. Instead, someone on this team of professionals managed to overdose him on tranquilizers, leading to a second expensive vet visit and horrible distress for my little family. I will never bring any of my animals back here. read more

ARCHVET Emergency Hospital - Hospitalization Bill including $1300 "miscellaneous medication" charge. - Veterinarians Near Me - San Jose, California

We love Dr. Kong! Her decisions I trust, her patience is appreciated, her professionalism is unmatched. DR KONG we adore you and the staff. If you are looking for a vet for your fur baby, use her immediately. She took amazing care of our Rotweiller who developed cancer, who was absolutely scared of the vet and down to that dogs last breath, DR KONG was an incredible caring soul. Sat on the floor with me, got her a blanket to rest on, shared compassion, until our girl closed her eyes for the last time and allowed me all the kindness one could have in that awful moment. Looking forward to our visit and having your support as a pet professional for our family. Our newest addition is a nervous young man but he is all wags when he sees her. Thank you as always for your professionalism and support. read more

Any pet emergency isn't cheap. Over $10,000 of trying to save my sweet little girl, we lost her. I appreciate ARCHVET workers especially Dr. Saggi and Dr. McBirney. They did their very best trying to diagnose and help our dog. They were very thorough and knew what they were doing. However, I wished they were straightforward with what we should do. I know they gave us hope and tried their best, but reality was she wasn't going to make it. I wished they could have told us with her kidney levels being so high, it wouldn't be an ideal life for her if she pulled through and it's best for her to rest. We had to bring her to 24/7 emergency place since this wasn't, it closed at 1AM. MedVet (Dr. Wickham and Dr. LaPlume) was amazing and helped us with the tough situation, but this review is about ARCHVET. I gave them a high score even though they lacked straightforwardness because they were very kind to our dog. I took out a star because the front desk people weren't the best. Margarita was understanding, however I felt like the others weren't very knowledgeable or helpful. There isn't a payment plan with the vet other than CareCredit which isn't the best and interest is high. Having vet cost over $10,000 should be given more options. We were trying to save out pup. I know it sounds crazy charging that much, but she was my little girl. I don't have much, but she was worth it. I can say we tried everything. During her stay, she did not show fear when she was there. I can tell they took great care of her. The vets gave us the hope we needed for her at the time. They knew we were in a bind and spent thousands of dollars. There were willing to do an extra x-ray which did save us a few hundreds. I appreciate the vet owner for helping us with that. We were given food for her which I wish we knew we were getting charged for and antibiotics that they could have kept. I called to donate it back because I didn't use it. The person answered said they would call me back but never did. I understand there may be issues from taking it back, but I wish I could give it to a family that could use it because it was expensive and could save them a several dollars. read more

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This is the second time I've been to ARCHVet and it's been a wonderful experience each time. Dr. Kong has been informative and so helpful. Staff has been so friendly to both my pup and my family here. Highly recommend coming here! read more

I only give bad reviews when I'm really upset and truly feel they deserve this review. And this business has really disappointed one too many times. Firstly, they're really bad with sending follow-ups and emails. The first time we were here, they didn't send us an email confirmation of the appointment when they said they would, so we had to confirm by phone again to make sure it was set. When we went in, they had the correct email address, so I'm not sure why they didn't send it. And don't even bother asking them for confirmation emails on conversations you had over the phone and in person; the person at the front desk said she didn't know how to do them. Secondly, they are extremely expensive. I could have declined the test my pet got, but I was in a hurry, as I was worried for my pet and felt we needed to get it done asap. The front desk and Dr. Solomon confirmed with me that they would send me the results within a week, and I got nothing even though it had been over a week. I also requested to get some documents for my pet, and they also told me it would take no longer than 7 days. Yet again, nothing. I had to call them, and of course with no surprise, I was disappointed with their answer. They told me they forgot to put in the request for the forms, and I would have to wait another 7 days to get that in (there was no way I could get this expedited even though I waited over a week for it), and the results for the test were ALREADY out, however, they never bothered to call or email me the results. Only when I called to ask about the results over a week later were they even going to go over the results with me. The person at the front desk told me that the results were already out, and Dr. Solomon would go over the results with me after he came in. I gave them another try because they were nice initially (I wanted to give them the benefit of the doubt), but it only seems to be an initial tactic to get people to come in. I have been to other local vets that are way more worth it and more competent. I do not recommend coming here, and I definitely will not be returning. I don't trust them to care for or about my pet. What a waste of money and time. read more

I get it's more expensive to run a emergency pet hospital, but why do we have to suffer, how are they allowed to charge ppl these crazy prices. Tried to charge me 800 to trim and wash his butt from light scabbing. Then found out later I found everything they treated him with for half the price online. Just preying on ur emotions of wanting to help your baby. Flea medicine bravecto: vet 116 / Amazon :60 Mal a ket wipes: vet 69 / online 14 read more

Not the best and not the worst. I had one good experience, but very expensive, which I don't have any problem with . I also have very bad experience, which I felt the people treat my dog was not professional at all. I was charged more than $4000 for all the treatment and checks they recommended to me and in the end, they told me that my dog eye is getting better. In the reality it's got worst than before, and I had to go to another place to take care of his eye. Every time you come, it's a different person to take care of you so I might got bad luck . read more

LOVE THIS PLACE !!!!! Took my dog here when he had an accident at the dog park. They were beyond transparent about the pricing. Dr. Kong is AMAZING ! No wait time when we came in, very professional and knows what she is doing. The price was around $1200 for an exam fee, deep cleaning of the wound on the ear, shaving of the wound, 3 different types of medication, and a professionally wrapped bandage to keep the ear in place for healing. Very average pricing for the vet. The next day they called in to see how he was doing. The bandage started slipping off and they got us in within the hour to reinforce the bandage. Doctor took a look at wound and said it is healing well and fixed the bandage. All for no cost. Very thoughtful and thorough care even 24 hours after. They went over every item listed on invoice before starting anything and made sure we approved. Wonderful care !!! Thank you Dr. Kong. We will be using you as our primary vet now due to your reliable and loving care ! Also facility is extremely clean and looks so nice. We love this place. read more

We brought our family dog to this hospital last night & said she was not acting normal. Instead of treating our dog in this EMERGENCY, they stayed hassling us about billing first. We pleaded to please help her, she wasn't feeling well. In the midst of them focusing on $$$$$ instead of trying o help in an emergent situation (we had money, but they estimated services to be over $1000 and needed the money upfront) our precious baby passed away. If you're having an emergency, DO NOT BRING YOUR ANIMALS HERE. Upon talking about this with others, we were shocked to see that this isn't the first time. read more

I'd suggest you read about my experience before you visit this vet. Even if you are fine with paying extra, this vet absolutely does not care about your pet's health. They will prescribe and suggest medicines and methods that can seriously endanger your pet's health, all because they want to earn a larger fee. I've been a regular customer at Archvet. Despite their unreasonable prices, I favored this vet due to the availability of appointments. I'd suggest you avoid this vet at all costs. Drive further if you must, wait longer for an appointment if necessary, but do not compromise your pet's health for the sake of convenience. Don't make the same mistake I did. My cat had a bit of excessive eye discharge for the past 2 days, so I wanted to get it checked. The doctor observed my cat for approximately 3 minutes from a distance of 4 feet, hands in her pockets. She said, "I see there's something going on with his eyes," then said, "I'll be right back with you," and left the room. A nurse returned after 10 minutes with a bill for $1,000, explaining we needed to do an eye examination by looking into the cat's eye with an ophthalmoscope (if that's what is called) to diagnose the issue. But this would require sedating the cat, then examining the eye, followed by a complex process of sedation reversal!!! All the while my cat was napping on the table, not even bothering to make any noise. He was half asleep! Administering anesthesia for a minor eye exam? ARE YOU OKAY? When I declined and requested to speak with the doctor, I was told I wasn't allowed to ask any questions or talk to the doctor unless I signed the bill. I declined again, was so upset, and prepared to leave. Then, the doctor came back, saw our distress, and offered to conduct the examination if I held the cat myself. I held my cat with a towel, and she told me to apply a green-colored eye drop for some fluorescent light protection, asking me to keep his eyes open due to irritation. She remained 4 feet away, not touching my cat, and used the ophthalmoscope with that distance! How do you even see anything? I felt like I was in some comic show and someone is going to jump and say this is a prank! It was just that insane. Then she prescribed a light antibiotic drop and said we were good to go. The nurse came back a different bill after a few minutes. The pricing and how it changed in less than an hour was just hilarious. It seemed they were making up numbers on the spot: visit fees, exam fees, and even the eye corneal stain had different prices in the two bills, issued less than 30 minutes apart. I attached both. Throughout this ordeal, I was extremely frustrated as they failed to answer any of my questions, didn't properly examine my cat, and seemed only interested in charging exorbitant fees without providing any care. It felt like I had to do all the tasks expected of a nurse. This business operates more like a scam, focused only profit. I really pray that no harm comes to any pet because of their greed. read more

ARCHVET Emergency Hospital - The two receipts from the visit. - Veterinarians Near Me - San Jose, California

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This place is the worst!!!!! Please do not bring your exotic pet here. We brought our Leopard Gecko and they did NOTHING to help. They claimed they had an expert and she was NOT. Had to pay $250 for NOTHING. Do not go here! You have been warned!! If I could give ZERO STARS I would!! read more

Worst Service in The Bay Area. I'm a native working professional in the Bay Area and if you truly love your pet, do not bring your pet here. My dog was brought in for an emergency on Sunday and they charged the $250 fee, that's fine. However, she needed to return the same day for the same issue and they wanted to charge another $250. I brought her to South Valley Pet Hospital and the service was significantly 1000% better. This is not all. I called on Wednesday for Dr's notes and the office staff was severely unprofessional, Olandra especially. It's going on 3 days and they are not able to produce dr's notes? For a $700 a visit this should be a given at the least. I didn't authorize them to give my documents to anyone and they have been in communication with my insurance company for these. However, I'm okay with my proactive insurance company helping me. They don't care about your pets and it's completely visible right from the front door. Again, save yourself from the headache of poor service & no resolve. I'm still waiting for Dr's records. Update 9/16 STILL NO DR's NOTES read more

ARCHVET Emergency Hospital - Veterinarians Near Me - San Jose, California

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Beware, this place is extremely overpriced, not by 10% or 20%, but by as much as 8 to 10 times. The initial appointment cost is actually on par. Also, they have a significantly different pricing scale for different times of the day and for different days, which they don't volunteer to you, so do ask. Anyway, it is in medication costs and services that you will pay "through the nose". I thought I could simply use their prescription and buy medications else where. But they make it near impossible to do that. For example, I had found the exact medication I needed, but in a bigger bottle. They prescribed 10ml bottle for $387. And Chewy pharmacy had ~30ml bottle, for about $40. This place refused to change the bottle size on their prescription so I could buy from the on line pharmacy. This caused me to see another vet office. And all the money I payed to ArchVet was a waste. I did not get any benefit from paying ArchVet, and they were ok with that. The other office had similar initial visit fees. But the meds cost was only a little higher, if at all, compared to chewy farmacy. And their services were about 8 to 10 times lower. So in case ArchVet would charge $1000, the other vet charged $100-$125. In addition, they try their best to make the process as frustrating as possible. They don't wire prescription on your request, or help in any way. They drag the time to give you answers with respect to ordering from a different farmacy. They create all these impediments and obstacles, while "being nice" on the phone and smiling in person. And I am not knocking nice and smiling. But it does feel disingenuous. I will never go back to this place. It is unfortunate, but my pet needs a more specialized office, so it is not as easy to find one close to my place. But I found that driving for 30 minutes, which is only 20 minutes more, is entirely worth it. I would be willing to bet that ArchVet treat cats and dogs people in the same way. All other aspects about this place are actually good: friendly stuff, clean place, hours, location: all good. I will go as far as to say, if money is no object for you, in such case, go ahead and use these guys. read more

We have brought our dog to this location as well as the Santa Teresa location and have always had a positive experience with the doctors and staff. Tonight we are here for an ER visit for our dog who injured her dew claw. The doctor was gentle and clear in his recommendations and made sure our dog was taken care of. Thank you Archvet for always taking care of our dogs! read more

Our dog had an emergency on Friday after 5:30 PM, so we expected to pay more for a doctor's visit and treatment since it was after hours. The doctor and tech were kind, helpful and explained things well and answered all questions. Where things went wrong was when the vet encouraged us to make a decision about next steps (remove the eye or meet with a specialist to repair the eye) within 48 hours. Since this was a Fri night, that means we would have to move forward with the eye removal with them by Sunday (quote estimate of $8-10k), since there was no possibility of meeting a specialist by Sunday evening. We tried to connect with our Vet who has been treating our dog's eye for awhile to get their input and they were both not in clinic on Saturday. I was able to have a few emails with my Vet on Saturday and she was confused as to why there was a 48 hour time limit. We did not know why, as that was not explained to us. My Vet's office and I called ArchVet four times on Saturday to get the medical records emailed to us that day so our Vet could understand the position of the emergency Vet and get the details on my dog to help me make a decision. We were told only the office manager could send them and she does not work on the weekends. When I explained to the receptionist that her doctor told me I made to make a decision on my next steps in two days and I needed to consult my vet, she said would contact the office manager and ask her to send the records. Finally, 5+ hours after our first phone call (and two additional calls from my Vet and me), my vet received some records, but no doctor's notes, so they did not have enough information to understand the situation. I called again Monday afternoon and ask for a third time for the doctor's notes, as my vet still had not received them. I received a quote from my vet for the same procedure as mentioned above and was quoted $2500! Almost one fourth the cost for ArchVet to do the same surgery. That is crazy. I expect to pay more for a procedure after hours & on the weekend, but that is overly inflated. I will be using a different emergency Vet in the future, as I believe ArchVet has overly inflated prices and not the best follow-up care and communication (as noted by other reviewers as well). read more

I brought my dog to your facility for the first time after receiving news that our previous vet was no longer working. I was beyond pleased. Not only was the facility clean but the staff was thorough and kind with both my dog and I. I will most definitely be back. read more

ARCHVET cares more about your money than providing care for your pet. If you request for written prescription, they will almost never provide it even if your pet depends on it. In my experience, I have requested for written diet prescription for my cat with kidney disease numerous times which they never follow up with. Every single time I requested for her prescription, I have to follow up 4-8 times, and they claimed that the order was lost or never placed. Another time, I got a call back 6 month later that my cat's prescription was ready. All of the other times was either the doctor was on vacation or the order needs to be signed which never happened. This has been my experience. I can't speak for other pet owners, but this is unacceptable. It's safe to say that this company only cares about the money. They will not prioritize your pet's needs after they take your money. read more

Dr Solomon is amazing and for the past two months he has gone above and beyond to help us figure out what was going on with our pup. He has been super responsive and available when we needed him. After having a negative experience somewhere else, just to see how comfortable my dog became with his staff made me feel at ease. We are thankful that our boy has bounced back and is doing a lot better. read more

ARCHVET Emergency Hospital - Veterinarians Near Me - San Jose, California