Best experience possible! Extremely knowledgeable and honest! Would highly recommend based on the…read morevalue delivered and the quality of craftsmanship!

Very disappointed. Neil quoted a price but the final bill was $900 more than expected. Never made…read moreany changes. The person Neil referred to us to remove old floor was horrible as well. Over charged and bad job. Would never recommend either to anyone Mary Heckerthorne

Cody was fantastic in getting our problem addressed quickly and Dave was THE MAN in getting our…read moreproblem handled thoroughly and professionally. I hope we don't need their services again, but we have them on speed-dial in case we ever do! 100% recommend this company and their thoughtful, professional employees.

Barry, Cody and crew did a great job cleaning our basement after it was flooded with 18" of water…read more Nearly all my neighbors were similarly impacted and 911 Restoration is helping several of them. We're in Ypsilanti, near Ann Arbor, and are very grateful the 911 came down from Traverse City to help out - don't know what we'd have done without them. Thanks, guys.

I had a small house fire and water damages and this company came out shortly after I called. They…read morewere too busy or did not have enough people to do the work. I asked for an estimate back in the Fall of 2021 and never got one. I called Jack the estimator on January 17, 2022 and he said he must have dropped the ball on this job. I waited 3 weeks and he never did anything. I called him 5 days in a row and he was never in and I left him a message to call me back. On the 4th called i left a message that if he didn't want the job just to let me know and I would find someone else. Of course he didn't called. On the fifth called I just left a message that i would find someone else and the co wanted to know why and I told them he never returns calls. Poor service. They didn't seem to care. I will advise my adjuster not to recommend them in the future.

Terrible customer service. Invoiced for work not done and took months to get it resolved…read more Actually still waiting for the final bill. Happy to pay for work done. Not one call from the main contact over the entire process. Guess more concerned with getting the work than the customer. Will not be recommending them to anyone, which is too bad because all that was needed was to fix a simple issue and to communicate with the customer.

When the ice dams on our roof brought water on the floor on the walls, and the ceiling I called our…read moreinsurance company and they recommended ServiceMaster. Our experience from start to finish was fun, informative, and the crew was nothing less than professional and accommodating, even calming our fears on the emotional side. Raeann, Tyler, and Sean were amazing to work with, we could not have asked for better service all around! In the midst of a sudden rate of ice dam claims they pulled from their surrounding ServiceMaster pros to get them all done locally, we highly recommend this team for all your emergency home repair in any disaster! On top of all that, the cost was much lower than we expected.

unfortunately, they do not have a negative number to review this company. Service Masters showed…read moreup over a month after my pot fire on my stove in my rental. When they finally showed up they made absurd quotes an insisted on the whole downstairs being gutted. Again, a burnt pot on the stove. This project took over 3 months but actual people at the location working took 2.5 weeks with actual people on site. When I asked about progress and changes to the existing structure (paint changes no longer carpet etc) the project manager or lead for Traverse City, MI, Sean SEabass said none of my business as I was just a renter, and he only talks to property owner, not the landlord on my lease Please note I rented from a property management company , Stay North, who what I later learned only deals with very low vacation rentals and does not even have the proper licensing to even be a property manager. Sean Seabass refused to share any information with myself or my unlicensed wrongfully practicing property manager. He told me none of my business when my insurance was covering the damage, and I was baffled by the extent of remodeling needed to be done over a burnt pot on the cheap crappy stove. In addition, to taking 3 months and over quoting and taking advantage of this minor accident, SErvice Masters , took all my belongings, insisting they be cleaned. They took over 2 months probrably 3 to return and when they did not damaged items such as all my electronics came back broken. My 2k television all of the sudden has a broken screen when I watched and hung out in this apprently toxic living room for over a month until they arrived. I later learned by the staff myself and family were exposed to botulism. Apparently, they only gave my insurance maybe 10% of the damaged items and just returned broken things that were not broken before, as well as forgot things such as my dining table, a large bench, an ipad. I have spent multiple months trying to get a resolution and was threatened and spoken so rude to by Sean Seabass and their team. In a nutshell this company took advantage, took their time, and stole and damaged my belongings and refuse to communicate with me. I have had a list of items missing or damaged and they won't respond. DO NOT LET YOUR INSURANCE COMPANY WORK WITH THIS COMPANY! They are corrupt and will only try to steal or over quote your property to make a buck. Do not work with SEAN SEABASS as he is rude, makes threats and basically a corrupt thief working to make a buck and work his way up the company. A newcomer to the Traverse City area and maybe needs more accounts, etc to live with the cost of living here compared to Midland where he comes from but beware of this company and DO NOT LET THEM IN YOUR HOME AFTER ANY INCIDENT! DO NOT LET THIS HORRIFIC CORRUPT COMPANY IN YOUR HOMES. TRY ANY OTHER VENDOR THEN THIS AS I AM GOING ON 6 MONTHS WITHOUT MY BELONGINGS AND HAD 10,000 WORTH OF ITEMS NOT DAMAGED BY FIRE RETURNED BROKEN, NOT REPORTED TO INSURANCE AND THEY REFUSE TO RESPOND OR SPEAK TO ME. Get this corrupt suspiious rapidly grwoing company out of this county and out of this state for good. After a tragedy the last thing people need is the people hired to fix the problem and paid by your insurance only making the situation 10x worse and breaking, stealing your things and not even submitting to insurance for reimbursement. Honestly, we have enough issues in this country today and rents are sky high to have a corrupt renovation vendor from Midland, Michigan that is eating up the competition by taking advantage mistreating, breaking and stealing their things and over quoting the damages so they can't either make more money or get promoted. I cannot say if this is a regular occurrence but i highly doubt this is a one time case. DO NOT LET YOUR INSURANCE COMPANY HIGHER SERVICE MASTER UNLESS YOU WANT A TRAGEDY TIMES 10 TO HAPPEN AND HAVE THEM CAUSE MORE DAMAGE IN DESTRUCTION THAT SURPASSES THE INTIAL INCIDENT.

Grateful for the quick response to a stressful plumbing leak! John showed up ready to help in an…read morealready very messy home. His friendliness and kindness put my elderly mom, my spouse, and myself at ease. As someone who has a messy home I feel very lucky to have his easeful grace with moving through an obstacle course! I've heard horror stories of other companies in the area and have great trust and hope for this rather extensive project.

John and Otto showed up quick when our finished basement was turning into a swimming pool. They…read morecalmed me down because they knew what to do and when to do it. They have communicated with us so we knew what was happening and when. This felt like a disaster but actually it's been easy because Flood Fighters did all the work. They are trustworthy and very knowledgeable.

Excellent job! Love the feel, look and smell of my cleaned carpets! Knowledgeable, courteous…read more Totally worth the expertise. Thank you! Lisa-Kingsley

He came in made a lot of reasons why he couldn't repair. First the piece I had was new (extra left…read moreover)and wouldn't match; the molding was brittle and would crack; the carpet had a bend in whiled rolled up and was ruined and a few others. He said he left his receipt book and couldn't write a receipt for the $150.00 service charge. I told him to send me one and bill me, he wanted his service charge now. I told him I wanted a company receipt for the service charge and for the amount of the job should he get it (quote) and once I received via mail,I would pay his service charge. I feel he didn't want the job but since he came out he would gouge a service charge out of me. A text message (paper trail) was sent to him requesting the above and he replied no charge,no invoice and get someone else. I would have used "" . I don't know the exact quote but his text covered what I just mentioned.

Promised to have project completed in 6-8 weeks-16 weeks later, we are still dealing with issues…read more The workmanship was not high quality, the prices were not defined and although they said they would keep it within budget, they did not-overpromising, undelivering. UNHAPPY.

From the owner: Traverse City Building Repair, Inc provides fire, water and wind restoration services to Traverse…read moreCity, MI and surrounding areas.

Randy does a great job! Professional and efficient! Reasonably priced! Highly recommended!read more