Going on 4 weeks waiting on a part for my truck w/ no eta & no loaner. 4 vehicle purchased from…read moreMusson Patout & the service is horrible.

AVOID, HORRIBLE CUSTOMER SERVICE. Attempted to contact them about a vehicle, got a response from…read moretwo different people with nothing more than a generic pre-canned greeting. I asked specific questions (I live 4 hrs from there, needed to know if it was worth the drive to see it in person) and got no response from either of them. Kylyend and Vanessa were the employees who did not respond. They signed me up to receive junk email from their dealership but I never got my answers. I then forwarded both responses with an explanation of my frustration to their Internet manager (Ms Thibodeaux, I copied and pasted her email from their website so I know it was sent to the correct address) and I have still yet to hear back several days later. Don't waste your time with this company who places zero value on potential customers. If the car was what I was looking for, they missed out on a cash deal. I will spend my money elsewhere.

Justin Lamkin was a big help when I was looking for a car, he found the perfect one for me. He…read moreanswered all my questions and was very attentive. Will definitely be sending family and friends here because of how helpful and easy to work with Justin was! Thanks Justin for making this experience so easy

We expected zero charge for oil change and tire rotation under Jeep Wave program. They were only…read moregoing to deduct $50 from oil change and $10 from tire rotation. We called Jeep Wave 844-533-7928 and Wave folks made arrangements for dealership to bill them for the approximately $65 we were being asked to pay. First time we have ever been told there would be a bill under Jeep Wave program. Be alert if you go here for Jeep Wave program services.

Tuesday, June 4, 2024 A hazard warning light informed me of…read morelow tire pressure on my 2021 Rav 4. It was the 2nd time in less than a week so I figured I should take it over to Firestone to get it checked out. It was a nail in my tire and the location of the nail prevented them from repairing it, so I needed a brand new tire. I called Musson Patout and asked to speak to Mr. Fontenot whom I'd spoken to the week before about getting a copy of the tire warranty paperwork because I had scratches on my car I wanted to get repaired. He said he'd get someone to look it up and send me a copy. A week went by and I still didn't get the copy. I explained to the young lady that I needed to talk to the finance manager. I needed a copy of my tire warranty because I was now getting my tire replaced at Firestone. I was told by the young lady that Mr. Fontenot was unavailable and that she would connect me with someone in the service department. I was transferred to someone's office, I left a message and waited to get my tire replaced. I called back for Mr. Fontenot he was still unavailable, this time I was transferred to either Tiger or Joey about my situation. I told him I needed a copy of the tire warranty because I was at Firestone getting my tire replaced. It was then that I was informed that I needed to bring the tire to Musson Patout to make the claim. I was left confused... by this time I'd missed 3 hrs of work and wasn't sure how I was able to make this happen. I explained that the tire was replaced and how inconvenient the request was and asked if there was any other way this issue could be resolved. He told me "That's just the way it is you know girl, sometimes things just don't work out" Girl?? first of all I haven't been a GIRL since 1986, at this point, my main thought was getting reimbursed for a tire warranty I paid for thru Musson Patout. I asked the service agent at Firestone to hold the tire. They agreed and I headed back to work. Was able to leave my job at 3 pm, traveled back to Firestone, put gas in my car & headed to New Iberia. It was 4:15 and I was 9 miles outside of New Iberia when I called the dealership to see where to bring this tire so they could take pictures of it. The man on the line (who didn't identify himself) put me on hold. When he returned he informed me that the person who processed claims said it was too late to process today and that I was to leave the tire and they would process the claim in the morning. By this time I was completely exhausted by the audacity of this situation. I told him I was 9 mins away and that somebody was going to make this claim TODAY. He put me back on hold and Harley got on the line. She told me she called Safelite who said that Firestone was supposed to make the claim before the work was done. By this time my patience had run out and I'd lost all sense of decorum. I told her I was told to bring the tire to the dealership, and then I asked her if anybody over there knew what the heck they were doing. Why would someone in the SERVICE DEPARTMENT advise me to drag this tire to New Iberia for them to file the claim with Safelite when Firestone was the provider of service? I whipped my car around and headed BACK TO LAFAYETTE. Safellite confirmed what Harley told me so I called Firestone, spoke to Mr. BRENT gave him the number to Safelite while I was on my way back from New Iberia, he called in the claim and Safelite was waiting for a phone call to verify where to send the check. I lost additional time off from my job and unnecessary frustration in a situation that could have been handled earlier that morning. My question is why wasn't that key piece of information readily known to the service or finance department at Musson Patout so that I could get this claim handled in a timely manner? I would strongly urge you to consider Sensitivity Training, especially for your male employees. No woman over 30 wants to be called"Girl". it's demeaning and very condescending. Perhaps an overview of the products (i.e warranties) sold by your company to key employees would keep this from happening. I pray that no other person has to endure the sheer ignorance I experienced. Needless to say, I am seriously disappointed by the lack of service and professionalism your company provided. I hope this letter is taken seriously, but my confidence level in your company is pretty low. Sincerely, TS Briscoe A "disappointed" Customer

Purchased my 2010 Scion here. The process was no fuss, no hassle. It was very nice for a change. I…read morealso have used the service department. Very courteous. They have always had my vehicle ready quickly.

My experience: December 3, 2024 while on a delivery route passing the St. Peter St. Used car…read morelocation, a certain vehicle stood out amongst several... I waited a few weeks before contacting the sales team at that location...I sent texts to inform that I had an interest in a Camaro at the location and was contacted by Jeremy Broussard...I drove to the dealership on Thursday January 9, in anticipation of getting a test drive in the Camaro...Upon arrival I was greeted by Jeremy and we qualified me for a test drive accompanied by Jeremy...I considered everything about the vehicle while enjoying the freshness and agility of the vehicle...After the test drive I went home to Baton Rouge to contemplate going further considering a trade deal... On Monday January 13, Jeremy Broussard and I along with the finance manager consumated a deal which made me a Camaro owner! My experience from test drive to financial commitment, was top notch in every aspect! I recommend Musson Patout Sales Team with focus on Jeremy Broussard to all prospective customers interested in purchasing a vehicle... Jeremy will encourage, and sell you a great deal!​

After much negativity on their Facebook page from me, the manager contacted us. After much…read morediscussion, he told us he wanted to make it right and they would do what it took to make us happy. We reluctantly went. A new salesman, Rowdy greeted us and worked us. We were able to trade in the Aveo and get a top of the line Toyota, We are very happy.Rowdy was excellent unlike the other salesman, Ricky.