I'm very disappointed with their customer service…read more We purchased a 3 massage gift package. We were able to use 1 with no issues. The massage was good but pretty much what you'd expect from any decent masseuse. Nothing outstanding, but fine. When we tried to make a subsequent appointment, they were booked but would call when something became available or they opened up later time periods. They never called. When we found the certificate when cleaning later and tried to redeem the remaining massages, we were told it had expired and was no longer valid. That's incredibly poor customer service and a total rip off (only 1 of 3 massages was redeemed due to their lack of availability). I'll admit that we should have followed up again, but life happened to us too, not to mention Hurricane Helene devastating this area and caring for my father as he fought and then died of cancer. While I desperately needed a massage, it wasn't on my mental to do list to follow up with them when we were told that we were on a list to be notified. Keeping in mind that this service was something that does not expire, nor would it take away from her ability to provide services to other clients as the three sessions had already been paid for in advance. However, I expected a certain amount of understanding and honoring the certificate and the money already spent, but nope, just an insincere apology and no option to redeem even one of the remaining massages. It felt like a slap in the face the call and request a massage to help me to release stress after burying my dad and to get no sympathy or understanding. I hope if the owner ever faces a family challenge like we did that she finds others are just as (un)compassionate as she was. I will never use them again and I would strongly advise you to use of the other options in the area if you're looking for a gift certificate for a gift for others or yourself. I certainly would not want my money stolen from me in the form of a service, which was done to us.

Great experience at Radiant Well-Being...from the first greeting to the massage, everything was…read moreprofessional and well done...if you get the chance to have a massage in Boone this is definitely one to consider!

My massage with Michael was Amazing!! I've been suffering…read morefor years with sciatica pain and he showed me a technique that I could do to help diminish the pain..it worked!! I was so relaxed and the perfect amount of pressure. I definitely recommend Michael and will be coming back!!

Before a two week road trip cover 3,000 miles, I was having severe back issues that I knew driving…read morewould only make worse. I made an appt with Michael for a few days before I left. Thank goodness I did! He changed everything. My pain/discomfort decreased by 90%, I slept like a rock for the next three days and the relief lasted almost my whole trip. I made an appt for one week after my return which was perfect to untangle those road trip kinks. I highly recommend to anyone needing superior body work!

Apparently, flexibility only goes one way at the Care Collective…read more I was at The Care Collective today for a sauna session and discovered afterward that something had punctured my tire in/around their parking area. It's Sunday, so I haven't been able to get it repaired. I have a massage scheduled for tomorrow morning and called to ask if I could reschedule, explaining that even if I can get the car towed and the tire replaced first thing tomorrow, I'm unlikely to make the appointment in time. I also explained that I'm currently in town by myself and don't know anyone locally. The person I spoke with said she was trying to help by offering alternatives: take an Uber, give the massage to someone else, or take my car to Ford and use their shuttle to get to the appointment. What was frustrating was that these suggestions were offered without really taking the time to understand whether any of them were feasible. I have an undriveable car that I need to deal with first thing in the morning, and I'm here alone. It felt less like trying to understand the situation and more like finding any possible way to avoid letting me reschedule. The irony is that this appointment had just been scheduled, and after it was booked, The Care Collective contacted me to ask if I could come 15 minutes earlier for their scheduling convenience. I agreed without hesitation. Apparently, flexibility only travels in one direction. I understand that businesses have cancellation policies, and I wasn't asking for a refund--just to move the appointment because my car unexpectedly became undriveable on a Sunday. I'm also not a one-time customer. I went here regularly when I lived in Boone in 2022, recently purchased a package of 10 sauna sessions, and have easily spent more than $1,000 with this business over time. Customer service matters most when something goes wrong. I would have expected a little empathy and a one-time accommodation from a business I've supported for years. Instead, I was essentially given transportation-planning advice and told the appointment couldn't be moved. I've enjoyed the services here in the past, which makes this especially disappointing. But the lack of empathy and reasonable flexibility in this situation has completely changed how I feel about continuing to spend money here. One star for the experience. I can't review the massage, since the entire problem is that I apparently won't be able to get it.

I'm here at least once a month and this is one of my happy places in Boone!…read more Highly recommend ordering one of their seasonal lattes, going to one of the private saunas, then heading to a massage. Their therapists are amazing and have been able to help me recover from workouts and soreness for long distance running. Shout out to Mac and Stephanie my go-to therapists!

I booked my massage at the last minute and was excited to get an appointment for the next morning…read more I loved how welcoming the staff was, the cleanliness of the facility and most of all Humberto's excellent massage. The spa is no frills, but don't let that deter you from visiting. I left very relaxed!

Prompt, friendly, and high-quality service from the receptionist and also the massage therapist…read more Great place, highly recommended. Humberto is a very qualified massage therapist; his work is first-rate.

Lumina Massage is heaven sent (cue the harps) I began receiving prenatal massages during my second…read moretrimester and continued every week all the way to my due date (and beyond). I credit the massages to one of the reasons I still felt great in my third trimester when I was large and in charge. She takes her time to figure out the troublesome areas before each massage and she also helps prepare your body for labor. It was honestly the best investment I made to my body while pregnant. But wait that's not all. I had a massage the week after birth! At home! Praise the Lord, Hallelujah After 36 hours in labor, mama needed some reinforcements and again I highly recommend doing this after as well. I'm now a year postpartum I've continued to get massages as part of my self care routine (everyone needs self care). Believe me between nursing and running after a baby the massages are still much needed. If you are pregnant, have any kind of pain (she specializes in pain as well) or just enjoy a great massage, Lumina should be on your speed dial. (Does anyone have speed dial anymore? I just dated myself didn't I) Favorites, she should be on your favorites.

Michelle does amazing work! She fit me into her schedule right away as I was in pain and needed…read morerelief. Her space is lovely. She is kind and professional and listened intently to my needs. I felt safe and could relax completely. The massage was perfect. I highly recommend Michelle.

I love Jade Massage Studio! Sarah is a wonderful massage therapist. I had an hour long full body…read moremassage and felt so much better afterwards. I felt extremely relaxed and so much tension had left my body. Sarah has a such calming presence and voice, is fantastic at massage, and is happy to focus on your specific needs. Her massages are a custom experience. If you have a specific area that is bothering you, just let her know and she will make sure to help. I would recommend Sarah and Jade Massage Studio to everyone in Boone, NC and the surrounding areas. It would be such a great gift to give as well. I can't wait to book another massage so I can feel relaxed and restored again.

I've visited this spa several times on my trips to Boone. My family has a house there so we make…read morethe journey about twice each year. I've had eyebrow waxings, massages, and facials at Riverside with the various therapists and have another scheduled for tomorrow - super excited!!! : ) I really like the personable staff members and the intimate rooms. They always have clean sheets with electric blankets under for a cozy, warm feeling when sliding on the table. I'm a Florida native so when the temp drops below 70, I turn into a big wah wah! But these experienced therapists and cushy warm bed make an easy transition from clothes to .... um ...no clothes. Their prices are reasonable and well within the range of other spas. They also have added a space for hair styling and nails. |

Wow. I don't know much but I know a good massage! Perfect pressure on my tight neck and soothing…read moreeverywhere else. A perfect 90 minute massage. Cozy and clean table. What a gem.

Getting acupuncture treatments for a few years. I had no idea prior to my first sessions that…read moreAcupuncture could do what it has done for me. I am a Veteran and go there for pain management and mental clarity. It has worked wonders over just taking pills. Recommend for just a relaxing and purifying feeling.

Absolutely the best massage center I have ever been to. Went with 2 friends while we were in town…read moreand it was lovely. The woman at the front desk and my massage therapist were both friendly and attentive. They have a nice little gift shop in the lobby. The massage therapist sat down with me and talked to me about my needs. Great experience. I already have an appointment to go back for a couples massage next month.