The case workers and others I've dealt with who work here are pretty decent, and genuinely seem to…read morewant to help. Props to all of them. I would rate this organization five stars, but will have to reduce it by two due to the antagonizing, enraging messages they play while you're waiting on hold.

I was very disappointed by the attitude of an older female staff member in the first-floor lobby…read morewho spoke Mandarin Chinese. She was extremely impatient, dismissive, and rude during the interaction. As taxpayers, we expect public service staff to treat people with basic respect and professionalism. I was honestly shocked by how poor the service attitude was. I hope management can seriously review this issue and improve staff training and supervision

Best advice is to go to a different office. If you have to go here, make sure you double check…read moretheir input especially if you're newly being assigned an SSN. These people managed to screw up not once, not twice, but THREE times my husband's social. First, they left out the apartment number in our address. Second, they misspelled his middle name. THIRD, which we didn't even find out until filing taxes, they inputted his DOB wrong!! It's like they didn't have MULTIPLE forms of identification showing his accurate spelling and birthday. we all mess up, but mistakes to this degree this is just NOT the job for you. they should consider doing some serious rehiring at this place... and evaluate their literacy.

Lots of free parking. You need to make a appointment to be seen. So you need take two trips…read more They can help you make a appointment in a different city. If you live in a different city they will not service

There was an agent at the kiosk for signing in. She asked about our business, asked for ID and…read moregave us a number. I asked how long the wait might be. She thought about 30-40 minutes. There is a number board at the front to show who is being helped. It didn't seem too bad. About 30 minutes later our number was called. The staff was helpful in getting my BIL what he needed. We were done in 5 minutes. Parking lot and street parking.

You need to establish a Social security office to track and solve Social Security issues and there…read morea many it took my assistance and my assistant branch manager with help from the cashier and SS national assistant and regional assistance to solve my issue and for many days no help from a Social security specialist.

First of all, county employees are so rude as always. They're always in a rush to answer your…read morequestions but lack timeliness when you wait for hours before being called. Social workers never return your calls.

Still struggling to be heated or get some help.Its so frustrating and heartbreaking that people…read moreworking there are so mean , cold , callus abuse their power ,by screaming ,yelling on you,you wait on phone for 90 minutes to get some information and they hang up on you on less than ten seconds and you are at the same place where you were before trying to call them .Instead of getting help you get more frustrated , lost ,do not know what to do next and from where or how you can get needed help .Ihhs was not like this four years ago.I have 40 years of dealing with Ihhs experience.People were there to help you , return your call, pleasant to call you. I do not know where all that disappeared After Ihhs opening after Covid I do not how many I calls I made to them .I was told you have to redo and reapply for Ihhs benefit .If not more I applied at ten times for it, took screaming and yelling of social workers , any help or advise you want they will scream that is not their job.Their supervisor will never call you back.They will make you literally cry and helpless and things are getting worse every day .I feel my job is only try to please them ,call them dozens of time with never getting call back.Throw you out from program without your knowledge and you find it out as surprise.Their lies why they threw you out from programs and telling their superior that they will contact you for which you wait for weeks,make dozens of calls with no success .Feel like killing yourself than calling them .They are so high headed and drunk in their power.They know they do not have to answer any one , no one can touch them because they are county worker.After long abuse from them I did write finally to sentiments with the hope of some help,until I know in next 1-2 months of outcome I am miserable , suffering,without any help.This is Ihhs last worry , they do not care

I never knew my hometown had so many community events, makes me proud to live in El Monte. I…read moreparticipated in the 5k scavenger hunt in old town Pasadena on 3/18 & had a blast. Came in 2nd but still got a $30 giftcard to Starbucks! The parks and rec is doing things like this to keep people active while having fun. No transportation? No worries, your registration fee comes with transporation to and from. Next scavenger hunt is 6/24 @ the Cabrillo Marine Aquarium. And the BEST part is, its not limited to only El Monte residents, anyone can join! For more info go http://www.ci.el-monte.ca.us/ Also, the city has other community events like easter egg hunts, family adventures, yoga, bingo etc. ... Come out and support the beautiful city of El Monte!

It's alot of fun they have nice jazz Christmas music playing. People are looking at christmas…read morearts and crafts and there are alot of good treats to eat :) also hanging out with my mom, sisters and niece so thats always nice

New location, clean and pretty straight forward if you make an appointment…read more You get a code and once you walk in at your appointment time, you just grab a seat and wait to be called by the TV prompt. There is someone in the front that can help you with your needs and questions. My visit there took a total of 15 minutes and I was done. Entrance is in the back not on main street.

I came here to help my family apply for medicare. Very…read morequiet and clean office. The wait time is mostly no more than 20 minutes for me. Usually the security at the lobby will ask and guide you. Appointments are available depending on what you are there for. I came at my appointment time, and got called right away. The gentleman who helped us with the medicare was very patience because we had so many questions and he explained it to us throughly. We got everything completed within 30 minutes. Quick and Easy.

No other better Chamber then this one! The staff will help you with all your business needs and…read moreinvite you in to be one of the family! Come to events... join in the fun!

Excellent customer service. I called to ask some questions about the upcoming taste of arcadia…read moreevent and the nice ladys helped me with everything I needed to know. Very very friendly and helpful.

I took my recipient here. It's kinda of a nightmare. The security guards come in and out and…read morehang out cracking jokes the whole time or scrolling on the phone when one walked away to get a drink....our dollars at work. The two service windows don't have clear signs. People all standing in front of it and around it. Waiting. But you find out is that they've been helped and are waiting. Meanwhile, I'm thinking I'm in line. I had to find out from someone who came up after me that I had to around these people and push a button at the window for help! Security guards are still there cracking jokes. So what do you do? You obviously get paid to do nothing! No posts at window to push button for help. No one stands aside or tells you. I wasted half an hour in an imaginary line. Another 90 minutes after I got to the window. I'm still waiting. It's going to be 2 hour wait in a few minutes. Security guards still cracking jokes. Maybe they're the paid entertainment.

Customer service sucks and they make people wait outside on the sun they think there better than…read moreeveryone else

A friendly and proactive attitude provides a sense of security and helps maintain peace in the…read morecommunity

When leaving King's Fitness this morning I was blocked by a El Monte police truck pulling a horse…read moretrailer. The cops parked their rig on the street in front of the Donut Man but its length blocked King's drive. When I hit the horn to alert them that I was attempting to leave a guy (cop ?) approached me arguing they have horses in the trailer and that fact gives them the right to stop there or something just as incomprehensible. I quickly explained they were blocking the entrance to a commercial business and no amount of horses will excuse suck conduct. When the guy continued to argue with me I finally ask did you guys become entitled pricks after becoming cops or did you bring that offensive personality to the job. Finally a lesser prick moved the rig so I could leave.

Came in to a Monday/thursday meeting to gain some knowledge and information for possible programs…read moreand help. The man who hosted the class explained things well, Jennifer and the other gentleman at the reception area were polite and did their best to help get me what I was needed from edd

I went to pick up so papers for my dad and everything was quick. No lines or nothing. Easy access.read more