This place used to be good. Apparently competence, professionalism, and basic customer service all…read morequit at the same time.
I went to the upstairs bar and ordered a double Captain tall. I stepped outside briefly to grab something from my car, came back, and found the drink wasn't made the way I ordered it. Not exactly a national emergency. Any halfway competent bartender could have fixed it in thirty seconds and moved on.
Instead, I had to flag her down because she seemed more interested in hanging around the storage area than actually tending the bar. When she finally decided to return to work, I told her the drink was wrong.
That apparently triggered a full-scale emotional crisis.
She immediately developed an attitude, started arguing about what she supposedly asked me while I was already walking away, then stomped over to the register shaking her head and muttering under her breath like a teenager whose phone had just been taken away.
Absolutely embarrassing behavior from someone whose job description includes interacting with customers.
Then security arrived, and somehow things became even more ridiculous.
A bargain-bin bouncer with an inflated sense of importance marched over and decided I was the problem. Apparently his investigative process consisted of hearing one side of the story, skipping anything resembling common sense, and immediately appointing himself sheriff of the upstairs bar.
Truly inspiring work.
I asked for Karl, the owner, because I previously thought he was a reasonable guy. That assumption aged poorly.
I explained the entire situation. His solution wasn't to address the bartender's behavior, apologize, or simply have the drink corrected. No, his brilliant management decision was to tell me I could move away from the bar and sit at a table or leave.
That is an impressive level of backwards thinking.
Employee creates the problem.
Customer points out the problem.
Management inconveniences the customer.
Outstanding leadership.
Apparently accountability at Raffurty's is treated like an endangered species.
I wasn't going to relocate because a bartender couldn't handle being told she made a drink incorrectly, so I left. I didn't drink it.
If I'm charged for that drink, I'll dispute the charge through my bank and deal with it appropriately.
The truly amazing part is how spectacularly unnecessary this entire situation was. Remake the drink. Say, "Sorry about that." Problem solved.
Instead, they turned one incorrectly made drink into a masterclass in attitude, arrogance, amateur-hour security theater, and management incompetence.
You almost have to admire the efficiency.
It takes real talent to turn a minor bartender mistake into a customer permanently deciding not to return.
If this is how Raffurty's handles a simple complaint, customers should probably lower their expectations before walking through the door.
The bartender was unprofessional, security was laughably overzealous, and management demonstrated the conflict-resolution skills of a folding chair.
What used to be a good bar now feels like a clubhouse where the employees protect each other's bad behavior and customers are expected to smile and tolerate it.
I won't be returning, and I'll gladly share this experience anywhere reviews are accepted.
Congratulations, Raffurty's. You successfully turned a thirty-second drink correction into a lasting example of how not to run a business.