Dear readers, I just want to cry, I spent so much money on this company and on their modules, and my sites do not function normally. Customers will never come to such a poor quality product, you can never run a business.
I have been with this company for many years, but this year I saw the complete lack of professionalism of the support group. In March of this year, I ordered upgrade of the sites for a new version. Additional modules were added about which I warned support group in advance. Tons of emails has been sent. They promised me to transfer and save files, instead - deleted my sites and did not provide the saved data. I have lost over a thousands dollars. Never received compensation.
The service is terrible, since March they have not been able to fix errors/bugs, the subscription payment system does not work on sites- never expire. Constantly some kind of breakdown.
List of major breakdowns:
1.images could not be placed in the center, html did not work for about 4-5 months
2.the forum module did not work for about 4 months, not yet fixed!
3. email alerts notifications did not work for about 4 months, it was impossible to interrogate something to fix
4. The information you see for category wasn't the same on both front and back end - for one month could not reach, no one listened to me, they said at first that everything was in order there.
5.there were many different other problems...
Moreover, I found out that when you buy additional versions, they are partially not translated into another language and company again asked for money for customization, although it was written on the official website (Available in 7 languages) that each language module has its own language. In configurations- Geography and locations possible to write in SEO , meta only in one language, and this will be appear in all your different language versions!!! I asked them improve this part, because site are not fully multilingual, it's not useful if they will run in own site with one language, they asked for that $600 for customization.
The sites don't function normally for a long time and no one from the support fixes it! You pay subscriptions but they don't provide normal support services.
From the user's control panel, the functionality is very poorly organized: participants cannot delete their ads only listing; if a participant has a lot of ads, they are poorly displayed on the control panel, most of them are not visible - it's hard to find out; correspondence/leads is not designed for a large number of letters, etc. It is very difficult to manage.
The cost of customization in the company is very expensive (in my opinion) from $60 per hour.
They do not know how to admit their mistakes - there are many such cases! I often contacted support and tried to explain the problem by showing it on screenshots and links, in response I received: that it should be so. After sending a huge number of e-mails to consider the breakdown, they finally began to move and do something. This process took from one to four, five months sometime. Few bugs/breakdowns were never repaired since March. read more
