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    Arby's

    2.0 (1 review)
    InexpensiveFast Food, Sandwiches

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    1 year ago

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    Firehouse Subs

    Firehouse Subs

    (14 reviews)

    The nicest staff I've met in years. They were all very welcoming and helpful…read more We were greeted and offered a suggestion to try a particular sandwich. It was fabulous. The building was clean and we both marveled at the friendly staff. Thank you

    I asked for a Firehouse House combo on wheat. Pause...employee asks "do you want a combo"? Umm,…read more"yes, I do". Employee..."what type of bread"? Again, I reply, "wheat". Same exact conversation on my next order for a Hook & Ladder combo. My order total is $28.10. I pay, and am handed two drinks. I ask for a drink carrier. Get it. I'm handed two bags of chips for my two combos. Wait, then I'm handed one sub in a bag; no conversation; window closes. I wave employee back to my car through the drive through menu. I told him he handed me only one combo. He's stumped; says "huh"...stares at the screen; turns around to ask someone something; walks to another terminal; then he asks for my receipt. I explain again that I was handed only one sub. Employee finally says; "you have another sub coming; it's not ready yet". Seriously? I said, "You didn't say that you were bringing another, you just handed me one, closed the window and walked away". I also asked for a pickle with each side (two total). I received one pickle with one sub. I was very generously given a total of two napkins as well. Never did get my receipt back. $28.10 wasted on overpriced subs. I know it's hard to get good help but is this really the best you can do on staffing?

    Arby's - hotdogs - Updated May 2026

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