Love living at Southern Oaks. The office and maintenance…read morestaff are wonderful! If you need a space to call home, this is it!

Complete waste of time. I had a scheduled tour, that was confirmed by Southern Oaks on TWO separate…read moreoccasions, but when I showed up for my tour they had a sign on the door saying they were out of office and wouldn't return for another 30 minutes. When I called I was told to just wait until someone got there even though I had a designated time. Extremely unprofessional and inconsiderate to people considering living there. Crossed this place off the list immediately.

Kevin is a huge help. He is always friendly and ensures that any issues are taken care of.read more

I want to thank our former apartment complex for confirming that apartment living is not for us. We…read morerecently received our final balance from Reveal Lake Ridge Apartments (7402 Lake Ridge Pkwy, Grand Prairie, TX 75054), and I would not recommend this property. Our rent exceeded $2,200 per month once various added fees were included. For that price point, the experience did not come close to matching the "luxury living" image that is advertised. One big issue was noise. The walls are extremely thin, and we could hear nearly everything our neighbors did, which made it difficult to enjoy the apartment. While the amenities look nice on paper, they were often difficult to enjoy due to overcrowding and lack of upkeep by other residents. Maintenance was another major concern. Our air conditioner failed and began emitting smoke, filling the apartment. Maintenance "repaired" it twice by refilling refrigerant. I used to work in HVAC and since AC systems are closed systems, the repeated loss of refrigerant suggested a leak, which was not addressed until the third incident even after repeatedly explaining this, when the unit was finally replaced. We also submitted multiple maintenance requests for the key fob readers along the back walkway, which never functioned properly. Tickets were repeatedly marked as completed, yet the issue was never resolved--even on our final day. This raised safety concerns, as the doors could not be reliably secured. Cleanliness and security were ongoing problems. The parking lots frequently smelled of drugs, trash was often left around the property, and dog waste was common. Security measures felt ineffective: exterior gates frequently did not close, building entrance doors were tampered with, and my wife was harassed in the parking lot. When concerns were raised with the office, communication largely consisted of automated responses from their AI assistant stating the issue was being "escalated," without visible follow-up. The leasing office even went as far as to blame the residents. Finally, rule enforcement felt inconsistent and contradictory. Flyers outlining community rules did not match posted signage, and enforcement appeared selective. We observed certain residents receiving violation notices while others openly violated the same rules without consequence. We caught this red handed on our doorbell camera and it was reflective of rules only being enforced upon certain demographics. When this evidence was sent to the leasing office, they quickly tried to save face but it didn't last, they quickly returned to their preferred ways. (Those welcome mats/signs of those preferred demographics in building 3 are still there but hey, that's against the rules, right?) Overall, this property did not meet expectations for the price paid, and our experience left us disappointed.

Hi, stayed in this apartment for a couple of months now and I have loved every part of it. The…read moreexpectations are met here in the leasing office is great and very reasonable. I love it here.

I was attracted to the price, location, size of the 2 bedroom apartment. When I mentioned location,…read moreI'm literally minutes from everything, HW20, Walmart, Restaurants, The Mall, tons of specialty shops. My interaction with the staff during my move-in process was a 10. I'd like a more updated gym because I had plan on dropping my gym membership, but doesn't look like it going to happen. Over all I give this location a 9 out of 10.

Love this place, I'm not sure why ratings are low. The only "bad" thing at these apartments is the…read moreparking, parking gets full quick and there's probably more cars than parking. But honestly it really hasn't been an issue lately, it's only when it's a full house I guess. I really love these apartments, they are always hosting events and spoiling us! We got a good deal on these apartments and I can see me living here longer than the other apartments. Maintenance is always cleaning and taking care of the apartment, taking our trash and everything. They have a library and the pool is open all season along with the gym open 24/7. Lots of studying areas and even providing drinks and cookies for people who enter the lobbies. You also have mini lake where you can fish! With some walking trails. It's a very quiet area and only less than 2 mins to go to Costco and highland parks. I wish the city would make sidewalks to go to highland park but it's still possible to walk! Also I haven't encountered any bugs at this complex (others would always have a issue ‍)

I toured a one-bedroom apartment today and had such a great experience. Tracee was absolutely…read morewonderful! She was welcoming, knowledgeable, and took the time to answer all of my questions thoroughly. The property itself is very clean, quiet, and located in a nice residential area, which made it feel peaceful and well-kept. The entire leasing team was friendly and honest, and I never felt rushed or pressured to apply -- which I really appreciated. The property truly speaks for itself. If you're relocating or searching from out of town, this community is definitely worth adding to your list to tour!

I just got accused of having not one but TWO DOGS in my apartment... and threatened to get charged…read morefor them. mind you, these dogs don't exist. I've never owned a dog in my life. Let that sink in. Being falsely accused like that isn't just annoying--it's straight disrespectful. It says more about the person throwing accusations than the person they're aimed at. I even offered to let her come check for herself, and suddenly the story changed real quick. Funny how that works. This has easily been the worst apartment experience I've ever had. Between people blasting music all night and management creating problems out of thin air, this place feels more like a headache than a home. And to Daisy--if making tenants feel small is the goal, congratulations. But maybe try facts next time instead of assumptions. Life gets a lot easier when you don't have to backpedal.

The problems started right away. On our move in date our apartment wasn't ready, and they had to…read moremove us into another vacant apartment that we hadn't planned on. After that, we had a mice infestation, (3-4 a day). We submitted several maintenance requests, to which they didn't respond to until we had to email them several times, as well as going to the office and talking to them in person. When we talked to them in person they told us the next time a mouse comes in to bring it down to the office and show them. (?) When maintenance finally arrived they scouted the place for entry points and offered to lay down traps but at that point we had already spent nearly $100 on traps and laid them ourselves. We had our shower faucet pop off and weren't able to turn off the water, our apartment was close to flooding and when we called the after hours emergency maintenance line nobody answered. We had to go knock on the maintenance man's door at 10 pm. (He wasn't home and we had to wait for him to get there and flush buckets of water down the toilet to avoid flooding) There have been several times my boyfriend went to talk to the office during open hours and the office was locked and he would have to wait for them to come unlock it. The gym door was locked and never able to get into. Our fridge constantly squeaked, toilet made a constant hissing sound, two of our stovetops didn't work from the first month we moved in. None of these problems were fixed even when we reached out to maintenance. Neighbors constantly blasting music so loud our walls would vibrate, my car got crashed into in the parking lot (it was parked in a spot) and there were no cameras so I now have a busted taillight. They never picked up the valet trash that we paid for. This is just a few of the multiple problems that we have had with these apartments. They're cheap and a decent price, but you get what you pay for.

The best apartments I've lived at! I've had a few service requests and they came SAME DAY. Very…read moreaffordable compared to many other places around. Looked at over 30 places and this was THE BEST. Ask for Mateo!

Great service and great Team and always ready to help…read more Management is very helpful! Great place to live