National Church Residences is a Physical Therapy rehabilitation facility and rehabilitation center…read morethat focuses on patient's whole health and wellness. Rehabilitation therapists, nurses, aides, social workers, food service personnel and administers all work together to provide for patients well-being, physically, emotionally, cognitively and socially around the clock; seven days a week. The physical presence is cheery and well appointed. The antithesis of cool and sterile. The whole is compassionate, benevolent and unparalleled in skill and education. We have chosen this facility twice after a family member required care post surgery. The patient care is admirable and the results are unparalleled.

Wow, the staff here is amazing. Super nice people. They have a therapy cat that runs around and one…read moreof the employees brings their beautiful well manicured and groomed, red golden retriever. I had to stop in here to pick some items up. I don't have anyone in here that needs actual care, but the kindness and welcoming Ness of the staff was amazing. Definitely five stars when it comes to the people employed here. The exterior is just as beautiful. Nice views of water fountain and Ponds.

My mom was there from 10/4 to 10/8 recovering from hip replacement surgery. I was appalled by the…read morelack of care that facility provided to their patients. When my mom arrived there, they sat her in a room for three hours and she couldn't even get a cup of water. I've never in my 52 years ever heard my mom cry, broke my heart. When I arrived yesterday to pick up my mom, there was an elderly woman in a wheelchair chair asking ME to help her. The woman at the front desk overheard and said the woman was waiting for her therapist. I was there for an hour and when we left the poor woman was STILL waiting. Sad

No visitors at the moment. Must call and arrange visits by talking to staff ahead of time and they…read moremust be healthcare providers/absolutely necessary visits. They require CoVid testing of the provider ahead of time. Much respect to Briarwood for keeping the safety of their residents as top priority!!!

My Grandma was admitted in August. Shortly after she was admitted, the facility was locked down due…read moreto positive Covid cases. We were notified on 9/17 that she had contracted Covid-19. My mom called several times wanting updates about her health, we received no call back. Between 9/17-9/23 my mom called 3x wanting an update and we never received a single call back. On 9/24, my mom was notified that my Grandma had passed away. We were NEVER notified that she was doing bad, never given a chance to say good-bye, my Grandma died alone in their facility. She went in on 8/9 for REHAB and now she is gone. Stay away from this place.

First, the physical therapy department was wonderful. They did an excellent job in preparing my…read moremother to go home. Unfortunately, the rest of our experience here was not very good. All meals are served in to-go containers. Every meal was cold and very unappetizing. The powdered cream would not melt in a cup of coffee. One night, she dropped her pencil. When I went to pick it up behind the night stand, I found her lipstick. It turned out that it was not hers. Leads me to believe the night stand had never been moved before she was admitted to that room. So apparently, cleaning is at a bear minimum. Another unfortunate event happened the night before she was to be discharged. She fell in her room, somewhere between 10:00 and 11:00 PM. She broke her hip, shoulder, and pelvic bone and had a huge gash on her leg. After spending the night with her in the emergency room and then moved to the ICU, my sister and I went to Heather Knoll to pack up her belongings. (We were scheduled to be there around 1:00 PM, because she was supposed to go home.) Her room had been emptied. The kind folks at Heather Knoll had already thrown all of her belongings into boxes and those boxes had been placed in storage. This happened within 16 hours of her fall. We had no idea where her glasses were and if everything she had at the facility was actually in those boxes. We had to unpack all them. And to top it off, they had taken her walker (even though it had her name on it) to their PT department. The worst part - not one staff member asked us how our mother was! This staff is as cold as they come! We would not recommend this place to anyone.

My father, unfortunately, had to become a resident there after a bad fall. His short-term memory…read morebecame a very bad problem from being put under anesthesia for his surgery before that he was completely independent had no other choice, but to make this his last home because the rising cost of nursing homes is outrageous unfortunately. He is under VA disability and they will pay for his care here but is really sad. Had issues with AIDS lack of communication. Some of the workers are very rude. They they emphasize on how they want for residence to feel like at home that is a big joke. The place is so outdated. The smell is horrible. They talk about the patients having dignity, you see patients in the hallways hanging halfway out of the wheelchair they never changed my father's clothes only on shower day which is two times a week which I think is horrible . I have everything labeled his room to make it convenient for AIDS, but doesn't seem to matter, he tries to do what he can by himself but his short-term memory. It's very difficult for him. At least once or twice a day there is a family member of the there , I change his sheets & do you extra cleanup. I do see them clean rooms, but I never smell any clean. Smell always smells like urine notice the mop the cleaning person was using was filthy dirty , it's very disappointing and heart, wrenching to see people live in that odor, especially when a big percentage of them. This is considered their last home my grandkids do not even like going there because of the odor it makes me very sad. Why can't these companies do better. I feel like the owners of these companies have no idea and I can say 100% they would not live in those conditions themselves. All they are worried about is what kind of money they are pocketing.

I've had three generations of my family as residents here. I always was satisfied with the care…read morethey received while staying. It wasn't until recently when my son was admitted that I realized how good they were. He had been in another newer Nursing/Rehab center before coming here. He has been through (and won) cancer 4 times since 93, this is the third time in the past 4 months. This facility I find is on top of just about everything concerning his care. If there is a problem they bend over backwards to correct it asap. His other location not so much. I've had family in several of the other nursing homes in the Cuy. Falls, Stow, Kent areas, and feel this location is the one to go to.

Tammy in Admissions is wonderful. She has helped me way beyond her job description. I think the…read morestaff and residents are very nice. You are treated like a person with rights, meaning there is no hassle about leaving for a few hours. I did not expect to like this place but boy was I amazed. Thank You Tammy, for helping my son make the transition.

More than 70% of staff is agency no communication among care giver starting with DON Denise and…read moreADON Marie. STNA Jody does wound care on stage 4 wounds because Nurses are from agency and don't complete work assignments

Absolutely gorgeous place inside and out. Happy residents who boast about a wealth of activities…read moreand good food. Nice staff I interacted with too! Not "institutional" whatsoever.