My experience with this facility was the biggest mistake I ever made! unfortunately, isn't an…read moreopportunity to give them minus stars!!
When my mom arrived at of Israel, she was maneuvering herself, eating and drinking. She was totally coherent and communicative! The misdiagnosis and inability to properly care for my beautiful mother, was the beginning of her demise
From the moment my mother arrived at this facility, the disrespect began. The nurses and the assistance had an FU attitude, no matter what I said, suggested or asked. All bit one or two staff exhibited that disrespectful smirk on their faces, when I tried to share information or share facts!
Not only did these incompetent group of so-called nurses and aides disrespect me and my knowledge and experience of my 103 yr old mom, my mom begged me to get her out of there, stating how disrespected she felt, numerous times a day!
I met my mom at the facility on the day she arrived. I found her lying flat on her bed, stark naked, shivering, as they performed a body assessment. My 70 lb, 103 yr old mother was freezing, and they just kept walking in and out of the room leaving her naked and shivering and begging for a bed pan!!! Not once, did they bother to cover her!! They kept telling her she had to wait for her aide to get her bed pan!! She began crying! She said "I've been waiting so long"!!! it was clear no paid any attention to her. I wanted to know where the bed was so I could help her myself, but I was told she had to wait for her aide! That is disrespectful, despicable, disgusting!! I just kept telling her to pee in the bed mom, just pee in the bed. Finally, about 10 minutes passed and an Aid walked in, stuck a bed pan under my mom, while she was lying flat, naked, and shivering, then turned to walk out of the room ! I stopped her and asked why she wasn't sitting her up!! This miserable person said nothing, just went back to raise her head!!
At that moment, I should've called 911 and had my mom removed from this facility!!
A swallow test was performed by a speech therapist, who knew absolutely nothing about my mother's past, never bothered to call and ask me, and did not receive approval from me to deny her drinking from a straw! I am mother's medical . Any medical decisions made must be approved by me. No one at this facility could have cared less, to run anything by me. The swallow test was performed.without using barium. They did the swallow test in the most unprofessional manner possible.This idiot decided that my mother was choke risk And refused to allow her to drink from a straw. the beginning of the end for my mother.
I fought this decision! My mother was not able to drink from a cup. I was watching her get weaker and weaker by the day! I was told if I allowed her to use a straw, I would be asked to leave the facility! Finally on day four of my Mother's stay, a PA arrived and determined that I was completely correct. The staff was ordered to discontinue the previous orders allowing my mother to absolutely drink from a straw. by this time, my mother was so weak and dehydrated. She didn't have the energy to drink anything!
On the morning of day five I called the facilityto find out how my mother was. Someone answered. "great"! How could my mother possibly be great past four days I watched her failing? I jumped in my car and drove to the facility. I discovered my mother sitting at the nurses station, slumped over in a wheelchair, shivering! And this is what these despicable people considered great! At that moment, I demanded they call 911 and transfer her back to the hospital!
When my mom arrived at the hospital, her body temperature was very low. Explaining why she was shivering constantly at this facility. She spent days. under a warming blanket. She had a severe UTI and her iron was dangerously low.
My amazing, beautiful mother, passed away October 1.
I called the assistant director asking for my mom's medical records. She stalled for days insisting she didn't have my email address. I sent my Email on my first request. She continued to insist she didn't have it when in fact, the Director of Admissions had my emailed. She sent email numerous times! Here's the kicker... When I finally received the paperwork, I had to sign in order to release my mother's medical records, they wanted $25 to do so. I told them I would not give them five cents for this horrific lack of care and experience! I guess they'll have to release her records, when they hear from my attorney!
Not once did these animals say they were sorry or even acknowledge that maybe, just maybe, their lack of care, their incompetence, they are disrespect jeopardized my mother's life! I didn't even receive, I'm sorry for your loss!!
What I've shared is only the tip of the iceberg!
Please carefully choose a facility for your loved one.
