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Arbor Lane Physicians

5.0 (1 review)

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7 years ago

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Botsford Primary Care Physician

Botsford Primary Care Physician

1.9(9 reviews)
1.6 mi

I've HAD IT with this Doctor's office. Any time I go it takes HOURS to be seen. TWICE they even…read moreforgot to check me in even though I signed in and put in my chart that I was a no show! While I was sitting in there! I'm almost out of my meds and instead of calling me to tell me I need to be seen to get refills they just didn't refill them. Then when I called to make an appointment for med refills they said my dr is out of town for the next month and a half and I can only see my doctor, no other doctor in the office. I asked if they can call some meds in for the meantime and they said "no, you won't have withdrawals from these, you'll just have to wait". Uh, one I actually WILL have withdrawals from and the other two help me sleep and NOT have anxiety attacks! Dr Skoures is a great doctor. A bit long winded but very patient and attentive with her patients. She would be very wise to open her own practice or go elsewhere. I've tried for years to suffer through the TERRIBLE office staff because I like my doctor but this was the last straw. It's NOT WORTH IT! Run far away!

I first went to this office around 4 or 5 years ago; I saw Dr. Rayos twice for different ailments,…read moreand it went normally. I was able to get appointments reasonably quickly and get taken care of. I didn't have anything really happen since, but earlier this year a condition popped up that was really out of the ordinary. I called and tried to make an appointment with Dr. Rayos, but was told that since I was absent so long I would need to visit as a new patient and that she was not currently seeing new patients, so I made an appointment to see a new doctor at the office, Dr. Garcia. He's great, very calming manner, but the office has been nothing but a nightmare ever since. Dr. Garcia ordered a test for me in July, and I had it done the next week. It then was six weeks of calling the office on a regular basis before I finally got to speak to Dr. Garcia about the test results (and again, this is on a call I placed to the office - they never called me.) He was apologetic and explained that I was supposed to have another test ordered which I did find out was true. However, his office never communicated this to me. I did get the second test scheduled, but when I showed up, the office had never sent over the paperwork to have the test done. The imaging department was not able to get this paperwork from the office, resulting in me having to reschedule my appointment and go back to the office to get the test order on paper (because I didn't trust them to not screw it up.) I finally had the second test done a little over two weeks ago, and still have zero communication from the office on what Dr. Garcia sees in the results. I am currently looking for a new doctor's office in the meantime.

Arbor Lane Physicians - physicians - Updated May 2026

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