I have been going to this Internal Medicine clinic for over a decade. I love Dr. Hartkop! She is excellent. However, right now for example, I have been waiting seven days for a response to a medication pre-auth question I had for her and have written twice more- nothing. No response. I have called three times and am on hold so long I must hang up (12-15 minutes on hold before hanging up.) I've had to drive up to the office in the past just to get through to someone. This is utterly ridiculous. read more