Care was good. But billing practices are terrible. They continue to harass me through multiple services for bills I have already paid. Be careful going here. read more

Gosh - Have to call multiple times to try to get through to someone who can actually help me... I've been misdirected, disconnected, no return calls/ follow-up after being on hold for minutes at a time, having to hang up and call in again to go through all the prompts. 1 day I had to call 6 times to get to someone who then promised to call back... which never happened. But this type of thing has happened multiple times. Including multiple messages for doctor/pa/nurse with no response. Latest is not being able to get an appointment for 10+ weeks after a procedure AND to address issue from months ago appointment. So just keep suffering; we'll get to you when we get to you - no sense of care or urgency for care from people answering phone and scheduling. They have to take the brunt of everyone calling in and not being able to provide availability in a timely manner. Nevertheless, all of it is NOT acceptable. No real answers around treatment for issue. I will be looking for a new provider. 2 stars bcuz medical staff had to go through training to be able to do what they do. System/ processes to run this business - it's a wonder how anyone is getting adequate service. read more

I had a colonoscopy here. As an anesthesia provider myself, I felt safe and well cared for. I was taken back quickly and home before noon. The only issue I had was that this was rescheduled twice due to physician conflicts, however, the center worked with me to reschedule early in the day I requested. Thank you so much! read more

Everything seemed to go great although after anesthesia one can't recall it all. Dr Ree was great, communicative. Seemed efficient. A bit confusing on the billing though. read more

Refused to give me any idea of how much the procedure would be for me to self pay. I even asked if she could just give me a range, hundreds or thousands? She refused to help me so I can at least plan for the expense before I schedule. read more

Very pleasant experience with Dr Luke Evans. He was very professional and made me feel comfortable during my physical exam and colonoscopy. The staff and nurses are very nice. Definitely would recommend. read more

I highly recommend Arapahoe Endoscopy. The scheduling was easy. The front office was friendly. I went for a procedure. All of the nurses were extremely kind during this scary situation. Best yet. The anesthesia. I was given deep sedation for the procedure and did not feel a thing. I woke up feeling rested. Post procedure the doctor came out to tell me what he saw, found, and did. I highly recommend Arapahoe Endoscopy in Littleton. read more

The staff was great, but sent me to collections because my insurance short-paid $18.00. They told me it was too little to generate a bill. LOL read more

I have never been to a more unorganized medical facility in my life. The week of my procedure I got on a 3 way call with them and my health insurance to make sure my procedure was covered after Arapahoe told me it wasn't. My insurance guy told them it was and told them how so everything was taken care of at that moment. The day I should up they say that I have $1,500 payment for the procedure due. When I asked why? They said because we don't take your insurance even though I had talked to them before time of services. When they asked who I spoke with that week they didn't even know they had a lady by that name working in their billing department. They then proceeded to use fear to get me to pay the $1,500. When I went to get my reimbursement from my health insurance Arapahoe had already billed my insurance for payment, there for I could not get reimbursed. I highly recommend finding a DIFFERENT place so no one on the day of a stressful medical procedure has to have this unbelievable professionalism added to their worries. read more

I went here for a procedure in mid July of this year. They called me before my appointment to tell me my "responsibility", however, not only did they fail to mention that they were going to use an out of network anesthesiologist, but, they called me 3 times & gave me 2 different amounts 2 out of the 3 phone calls. They also required that I set up a payment arrangement in order to keep my appointment, but, they would not allow me to make a payment arrangement for any longer than 3 months & I also had to bring a down payment on the day of my procedure. It was a 20 minute procedure. I ended up filing an appeal with my insurance company, for the out of network anesthesiologist & ultimately won, due to them calling ahead of time to tell me my responsibility, my setting up a payment arrangement ahead of time & never being made aware of the out of network anesthesiologist. I made the down payment, as well as the first payment, as agreed, then I ended up in the hospital & have had ongoing health issues ever since. I called their billing office in September & spoke to Mercedes, who was great, she adjusted my payment arrangement no problem & told me that if I needed to adjust it for the next month (October), just to call back & let them know. At the beginning of October I received a call from a different individual who demanded that I give them a new payment arrangement because they were not going to let me pay $25 again that month. I informed her that I was in the hospital, have had ongoing health issues & am on short term disability, that I would call to set up a new payment arrangement as soon as I could. They proceeded to call me everyday after that. When I called them back to let them know, again, what my current situation is & that I would call in January 2018 to set up a new payment arrangement, as I am going back to work at the end of December, I was informed that if they did not receive a payment by December 20th they would be sending me to collections, even though I had been communicating with them on a monthly basis & had been making payments, I asked for a supervisor to call me back & have not received that phone call. It's terrible that they are a healthcare provider who #1 do not inform their patients correctly of their responsibility, #2 do not use providers that are covered by my insurance & #3 do not care that not only have I been calling consistently communicating with them & have made payments, until I ended up in the hospital. I am grateful that I will never have to use them again & I do not suggest anyone go here, their billing department is terrible & needs to get it together! The only positive thing that I will say is that the staff at the Endoscopy Center itself, where procedures are actually performed, were great. The billing office is the complete polar opposite of the medical center itself so patients beware! read more