I was walking by on some errands and stopped in to see how much it would cost to sew a coat pocket…read moreback together. A very sweet young Asian woman looked at the pocket and said she could do it right away for $3. I laughed and said I would have offered $5. She took the jacket and in less than 5 minutes the pocket was repaired. I paid and she said she hadn't seen me in the store before. I explained I lived further up Fresh Pond Rd. & there was a place right on the corner but they don't do these kind of clothing repairs. She said she hoped to see me again and gave me a very thoughtful and friendly thank you for coming in. I'm gonna have to bring some of my cleaning there, convenient or not. She was too nice to not come back and give them more business.

We went in recently to have my son's dress slacks for my wedding hemmed. The nice woman from the…read morefront desk took him in the back of the shop to quickly measure him. They also offered to steam the pants for us. Quick service and reasonable prices. We were able to pick them up two days afterward. They are now the perfect length and all wrinkles are gone.

Been using these guys for awhile. Jason is great, super communicative and helpful. It's always felt…read morelike care is taken for the clothes and the returning customer discount is great. He has even texted to make sure it's okay to wash certain things, really thoughtful. Thanks Jason !

Twice didn't pick up clothes.cannot reach laundromat because voicemail is always full and you are…read moreunable to reach them.owner not professional and does not care of customers leaving me a senior waiting for 2 days to pick up clothes. No one answers phone,I was calling for 2 days. He only has one employee working and himself.he is unreliable and didn't have courtesy to talk to me on phone.this is unprofessional and didn't apologize or try to resolve the problem What could improve, his attitude and better handling of situation, answer phone,delete voicemail messages so people can leave a message.if he cannot commit to better his business he should close up shop.do I recommend this place NO NEVER I am rating this facility 0.

Machines were clean since going there I have not seen any machines out of order, nice staff not bad…read moreto hang out and do your laundry

As of this review, Citi Island Laundry is STILL in business. In fact, very much so…read more The review prior to mine pretty much says it all. Average laundromat. Pros: open 24 hours, dryers work decently. Cons: rude staff. Do NOT use their dry cleaning services. Just use the self-serve washers and dryers. You'll be okay. The women who work there are rude as hell. The guy who works there nights, yeah, he's rude too, but there's less hassle with him. I do have to say, one time one of the dryers wasn't working. He gave an immediate refund, so there was no problem. Social skills, however, is not this staff's forte. As for language barrier, I think the City Island staff does understand English, more than they let on. Still, this laundromat is a bit better than the tiny one closer to the M train. While the lady who works there is nice, she definitely knows no English, and is hardly around for help. Plus their dyers suck.

BTW, Yelp records are incorrect for this business. This place is Open as of January 2011, and in…read morefact has been open for at least two years since I've lived in this nabe. When things work at this establishment, it's like any other laundromat or dry cleaner....just 'fine'. But if you have a problem, and unless you speak Chinese, you can forget about the problem being resolved. The management here speak very little English. It's one thing if you are located in a predominantly Chinese neighborhood and you have a business and only speak Chinese. But in this neighborhood, there are very few Chinese...in fact no real Chinese population to speak of. Most people here are either Spanish or English-speaking. So it really bothers me that they have a business in this area and yet speak hardly any English or Spanish. I would never think of opening a business in Chinatown if I didn't speak Chinese! Anyway, I used this place a few times for dry cleaning but eventually stopped going to them, as I got sick and tired of going to pick up my dry cleaning by producing my slip, then having the manager mumble to me and motion for me to go into their back room to try and FIND my own items. This happened on numerous occasions. How inept can they be? And whenever I tried to ask him something about the dry cleaning process I was met with a blank stare as he either had no idea what I was saying, and/or didn't know how to formulate a reply in English. Today I decided to wash my down comforter, as I have done MANY times in the past at this laundromat as well as others. I know how to wash and dry a down comforter. It must be on the Gentle cycle,and then dried at Low temp. Well imagine my surprise when I retrieved my comforter from the dryer only to find 'burn' stains all over it and the satin edges of the comforter all melted and stuck together. I went to find the manager on duty, and she asked me to show her which machine did this. She then asked what temp I dried it at. I told her "Low". She then pointed at the machine to show that the High light was lit up. I told her I know that I hit the "Low' button...it doesn't matter what the machine shows after I removed my comforter from the machine. Then she asked me how long I had it in the dryer. I told her '80 minutes'. Then she said that was 'too long', as if THAT was the cause of the problem. I've never heard of their being a time limit on drying, and I've ALWAYS dried my down comforters for over an hour, with no problem. And when it comes to my huge featherbed, heck, that takes HOURS to dry in the dryer, and I've done that in the past with no problems. It was very clear to me that the woman was looking for every possible excuse to try and blame me, and that she had no intention of accepting blame or giving me any refund, and that she was using the language barrier as an additional way to get out of it. Needless to say I guess I'll have to find another laundromat, even though it seems most of them suck in their own ways. Like there was one other in my nabe that I used to use, but the manager there was so incredibly rude that I stopped going there as well. In any case I've written to the BBB about this, though I doubt anything will come of it..... Argh!!!!

This laundromat is one of the worst businesses I've ever used in my life. The employees are often…read morerude, obnoxious and play favorites with their friends. I can't believe this place is still in business. Steer clear - will make you happier in the long run g run.

Love the drop off service here. The staff are hardworking women. Always clean and love how they…read morefold the clothes.

I love this place ! I do laundry myself every week because I am very picky about how my clothes…read moregets folded. But I had a crazy hectic two weeks and just decided to try their delivery services. I have to say I was totally impressed. Pick up, and drop off! On time! And folded to my liking! Will be using them again!

From the owner: Our business is to provide clients with professional laundry service from the moment an individual…read morewalks through our door or while he/she is using our dry cleaning and laundry service.

My laundry comes back beautifully folded and smelling great…read more Very reasonably priced. Always on time.

Everything was great. But the main problem is their price. I will look for a service with a lower…read morepricel

I've been coming here for a little over 3 years and I love this place. The owner is a little rude…read morebut everyone else who works here is great. I usually drop off my clothes because of my schedule and I love that they fold everything and I get everything the next day clean,neat a d smelling good.

This was my favorite laundromat since I move to Rego Park Laundry over here is empty but pricey lolread more

Owner is honestly the sweetest & best small business owner in Ridgewood! She has serviced my family…read morefor well over 10 years! Moved out of the neighborhood and still come to her regardless how far it may be! I recommend this establishment to everyone!

I lived in Ridgewood for 5 years and have not been able to find a tailor that matches, or even…read morecomes close, to the quality of work they do here. The owner is THE nicest person in the area. She really knows what she's doing and I truly miss going to her to get my clothes tailored. Hems always matched and were the straightest hems ever, I took a coat to get the sleeves shortened, she moved the buttons and made it look like the coat was made for me. I like to hold onto my clothes until they are falling apart, so when I took my jeans/ pants to get patched up, I was pleasantly surprised that you couldn't even tell there were holes there at one point. I lived in two different states since leaving NY and tried so many tailors in the process and none have come even remotely close to this place. I know that sounds extreme, but as a short person, that HAS to have clothes tailored to fit the way they're supposed to, having a go-to place like this one is vital. I miss them :( specially when I pick up clothes from a new tailor and it's disappointing.