This is the worst company I have dealt with in my 17-years in business. They cannot get anything right and it just continues on and on. We've been with Aramark for over a year now, and we have had multiple drivers and account managers. No one can fix it. We have people that don't get their weekly uniforms back. We have ones with damaged tags attached to them, and bagged separate to be sure they see it, and the uniforms get laundered and brought back still damaged with the damage tag attached. Our brand new blue uniforms come back and blue gray after one wash, wrinkled and collars nothing close to acceptable. We've been told to upgrade to executive wash and easy care. We did both, and nothing changes. It is terrible customer service as well. The managers just want to point to our agreement. The latest is them trying to tell me we have a 60 month agreement, instead of the 36-month we signed. And it's been nearly a week that the high up has been "checking into it".
This company is crooked and I would not ever recommend doing business with them. We've had uniform companies in the past that make mistakes, but boy did we ever screw up trying to find better with Aramark.
I've been given excuses from "it's the drivers fault" to "we are a union, so things take a while to get right". Don't tell me that, JUST DO WHAT YOUR AGREEMENT SAYS YOU WILL DO, and DON'T THROW YOUR FELLOW EMPLOYEES UNDER THE BUS. NOT TO MENTION, it took a year before we get a conference call with a head manager and one of the first things out of his mouth is "this is the first I'm hearing about any problems with your account". Are you kidding me! You call this customer service. Bryan Bednar needs to take some customer service classes. Maybe you should look into the hundreds of issues we've had, including all the miss billing, and the hundred plus emails that's went back and fourth between us and our account managers. Maybe even a conversation with them ahead of time to review the multiple times they've been to our office, to have meetings about fixing all our issues, that have went NO WHERE! read more