This was the worst amusement park experience I've ever had in my entire life. I prepaid in advance for a two-day pass that included admission to both parks, all day dining, & parking totaling almost $400. In fact, the total went over $400 when I was forced to purchase a $25 locker that would later be turned off due to employee error. You would think that, in and of itself would have been addressed by way of a refund/concession given the fact that I was forced to purchase the locker & then I wasn't even able to access it bc of employee error. However, passing off stress/burden/cost to the guests by way of poor operating standards combined with bad attitudes/errors of employees seems to be the real theme of the park, in my opinion.
The park itself was filthy (condiment stations looked unsanitary and mostly neglected, beer cans littered everywhere, someone was smoking cigarettes nearby the restaurant while we were eating) with excessive wait times even for a busy weekend. Customer service is non-existent. It was an exhibition in disorganization, poor communication, ill-informed and rude employees with little to no concern about customer satisfaction or making it a memorable and happy place for children. It was the first time for both my daughter and myself. We traveled an hour and a half each way to be there and with every person I encountered, I explained it was our first time. Whenever I tried to get information related to our dining pass or the park itself, I was met with rude, unhelpful responses. Utilizing the apps is unhelpful bc the internet does not support that many devices on highly populated days.
I encountered four supervisors yesterday and w the exception of one of them, every single one of them was equally tacky, unhelpful, ill informed and careless. You would think that for $400 over two days there would be some form of perceived value in the experience. Most of the day was spent walking in circles and being redirected after waiting excessive amount of time in line to learn that there was some type of criteria I didn't meet to be in that line despite speaking to employees before getting it in that line. I would go into greater detail but I'm saving that for my email to the president, Better Business Bureau, and the Department of Consumer Affairs.
There are better options in the area all of which are far superior choices.
Six flags
Morgan's Wonderland
Schlitterbahn
Splash Town
If Disney World is the happiest place on Earth, it stands to reason that SeaWorld is the UNhappiest place on Earth. I didn't even utilize my second day ticket bc the idea of having to go back into what they call an amusement park was so frustrating and stressful that I decided to take my concerns to the Better Business Bureau/Consumer Affairs and send an email to the president. I was point blank told, "You're in the park and you're not getting your money back for the day that you haven't even attended yet." I didn't ask for any rebates or refunds for the useless day that I spent there however I said, "I am not interested in returning tomorrow just give me the money back for tomorrow's pass that I have paid for but haven't experienced." The actual response was, "We're not going to do that because we don't do that. Even IF I wanted to help, I couldn't." Corporate thuggery at its finest.
This is unethical, dishonest and bad business. It's no wonder that SeaWorld has been marred with bad press, controversy, and scandal since inception. The amount of disorganization, cost, and bad behavior was truly exceptional and they seem to be proud of it. That also explains this terrible rating they have on the BBB. They strong arm you into spending more money with no delivery or execution on quality of experience or service. There is no perceived value let alone actual value, there is no quality control, cleanliness, customer service, resolution. It was a day of exorbitant cost and anti fun. Consumers you have a choice and if your choice is not to be treated like this, then take your dollars & time to an organization that values customers. Do better Aquatica. read more