We recently were searching for someone to rehabilitate our pandemic neglected 1000 gal koi pond, with 15 ft cascading waterfall. We were even having trouble finding someone to respond to our messages! We were having a baby shower at our house in 2 wks, and our pond was in very sorry shape. Overgrown plants, algae, and muck. It was an eyesore I'm embarrassed to say.
We finally reached one company, but they couldn't meet our time frame. They were nice enough to suggest we call Rafael at Aquatic Coast, and I'm so glad they did!
Rafael was quick to respond to our voicemail, and made it over the next day to what I believed, was to give us an estimate. He had given an approximate estimate over the phone, which was very reasonable. To my surprise, when he got there he was ready to work!
It turned out to be a major a job with many more hours involved than he had told us.
He did such a fantastic job, was so professional, knowledgeable and friendly. He didn't quit until the job was finished. The pond & waterfall looked like it did when we first put it in 8 years ago.
When it came time to pay him, he was insistent that I paid the original quote. Such integrity is unheard of these days. I was so impressed with his work that I wrote the check with a 50% tip added!
Rafael has now become our regular monthly pond man, at a very fair price. He is punctual and reliable, and continues to do a wonderful job each month. He is also quite knowledgeable about the equipment, fish, plants, and mechanics of creating a beautiful water feature.
I plan on implementing some of his suggestions, in the coming months, to bring my pond up to modern standards.
Don't hesitate- call Rafael and utilize his 20 yrs of experience. You'll be like me happy like me! read more