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    Aquatera Apartments

    3.0 (2 reviews)
    Closed • 10:00 am - 5:00 pm
    Updated 3 weeks ago

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    Palmetto Dunes Oceanfront Resort

    Palmetto Dunes Oceanfront Resort

    (70 reviews)

    Firstly, my family rented the unit 167 Mooring Buoy. This is a privately-owned home that…read morecoordinates with Palmetto Dunes to manage its rental. First the good -- PD is lovely and safe. Plus, the beach proximity of our rental was easy - less than a city block. The property easily housed my party of 7 as expected. There was ample hot water, the air conditioning worked well, the keyless entry operated as expected, the kitchen dishware and cookware were sufficient and most of the house was generally clean. A few things were merely irritating: - The sliding glass door that connects the master bedroom to the patio does not work. A physical effort and a noisy rocking motion will open it enough for a thin person to slide out sideways. Once I got this back closed we did not use it again; - The curtains on those sliding glass doors are very VERY sheer. Effectively they are see-through. Anything happening in that master bedroom is shared with any guests on the patio; - The black patio chairs are peeling some kind of substance -- possibly old paint. Whatever that stuff is, it's almost impossible to get it off your legs. One thing was grossly unacceptable: a non-working freezer. Imagine 7 days in the summer at an ~$8,000/week LUXURY rental with a non-working basic appliance! No advance warning. Infuriating is that fact that the owners KNEW this. I know that they knew because there is a small card on one of the kitchen walls, warning the renter that the freezer is slow to freeze after a new guest enters and that 24-48 hours ought to be given. Well, it did not freeze in the entire week. Spoiled food, zero ice, etc. An AI search suggested I ought to be due some compensation and per my description, suggested $150 to $400 per day depending on whether the owner provided an interim solution, such as a cooler with ice or a secondary freezer. After some email correspondence and conversations, the property manager (Demetrea Thomas) refunded $550. In total. She told me the owners had placed an auxiliary freezer in the kitchen (and apparently my party of SEVEN - none of us blind) all missed it for 7 days. When I disputed this absurd assertion, she promised to credit me more if she can verify that in fact there was no auxiliary freezer. I asked her for a photo of it. Dishonesty, rottenness and possibly criminal Well, Demetrea DID send me a photo. The photo showed a refrigerator/freezer combo standing right there in the dining room, beneath a light green wall tapestry. Thankfully, among the various pictures taken by my family was one showing that very wall with the green tapestry. It is quite apparent that there is no 5' tall stainless steel appliance standing there. I shared this with Demetrea on July 7. Not a peep from her and I presume I shall not. Not sure who is more rotten - the owners of 167 Mooring, the owners of Palmetto Dunes, or the property manager Demetrea Thomas.

    If you're looking for your next family vacation stay, I highly recommend the vacation rentals at…read morePalmetto Dunes Oceanfront Resort, in Hilton Head Island, SC. Palmetto Dunes Resort gives you access to beach, golf course, tennis courts, bike trails, kayaking, restaurants and much more. For more information go to https://www.palmettodunes.com/ My husband and I, met our family from Pennsylvania, Connecticut and California. We rented a beautiful rental that fit 15 of us comfortably. The rental has a large swimming pool with jacuzzi and fire pit. There's shopping outside of the resort and many good restaurants along with harbor tours. Give this place a try! Happy Yelping :)

    Aquatera Apartments - apartments - Updated October 2026

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