As an out of state customer, Ryan spent almost 20-30 minutes on the phone with me explaining details regarding the Ultra Reef Protein Skimmer I was thinking of purchasing. He took the time to going over the different sizes and how to choose an appropriately sized unit, how it would fit into my sump, how to dial it in once I got it, and many other specifications and nuances about the skimmer. I truly appreciate the great customer service I received and look forward to purchasing more products from him in the future. It is a rarity these days to get someone on the phone right away who will answer your questions and help you without transferring you to another person, putting you on hold, or having you submit a ticket and I really appreciate this. His knowledge on the skimmer was quite extensive as well. Thanks Ryan! read more

I ordered, and paid for, a Bashsea Bio-Fuge Sump for my 90-gallon aquarium on September 22. At the time of purchase, the website indicated an expected delivery date of October 2, and I received an email stating that I would be notified once the item shipped. Unfortunately, I have received no shipping update or meaningful communication since placing the order. I have emailed customer support three times, left a voicemail, and attempted to call the store multiple times, but every call has gone to voicemail and I have received no response. I understand that shipping delays can happen, especially with specialized aquarium equipment, but a lack of communication is much harder to accept. Simply acknowledging my inquiries and providing an updated status would go a long way toward maintaining customer confidence. At this point, this experience does not reflect the level of customer service I would expect from a company seeking to earn and retain my business. I will update this review if and when the situation is resolved. If I continue to receive no response, I intend to file a complaint with the Better Business Bureau. read more

BUYER BEWARE -- I WOULD NOT ORDER FROM THIS COMPANY AGAIN. I placed an order for reef aquarium items and my credit card was charged, but I have never received my order. I've tried contacting the company multiple times by phone and email and have left messages. I have received no response, no meaningful update, and no resolution. Taking payment and then failing to ship the merchandise or respond to repeated attempts to contact you is completely unacceptable. At this point, I would strongly caution anyone considering ordering from this company. Based on my experience, I would not purchase from them again. I'm now having to pursue other options to recover the money I paid. read more

Hands down the best customer service I have ever dealt with, in the reefing hobby & outside as well. They have absolutely earned all of my future business for my reefing needs. I had some issues with the freight company shipping my tank/stand I ordered & even though it was all the shipping company's fault/problems they went out of their way to investigate & help me resolve the issues. Both Ryan & Scott are amazing and go above and beyond, I have called with a question about one thing and then end up picking their brains on their opinions & recs on tank equipment for my build, Aqua scaping tips and anything else I think of. 1000% recommend read more

Company has great products and was willing to resolve an issue about UPS mishandling a shipment.

If you are looking for amazing service you are in luck Scott and Matt are of great help and will be more than welcome to answer any questions or concerns you have. I had placed an order of fish online and was stunned by the time frame I received my package. I will be placing my future orders with Aquarium Specialty!!! 10/10 read more

My hubby went to Columbia and checked out this place, and he raved at the level of service and help he got. Huge selection, incredible staff, and we look forward to going back over ASAP! Thanks, all, for maintaining such a high level of quality and customer service! read more

Was in the Columbia area and wanted to pick up some corals for the tank back home. Walked in and within a few minutes was greeted by a member of the staff, they were open to questions and pleasant to talk to. Beautiful corals and if you're looking for some premium frags in the area this is the place to go. read more

I ordered a protein skimmer(vertex IN80) on February 8th and bad has gone to worse. After a week or so of nothing in the mail or a confirmation email I sent them a message to see what is up. They informed me they were waiting on the pump witch needed to be ordered from vertex. After a couple weeks of nothing I sent another message asking for a update. I get no response for a week so I send another with no response again. I next called, the service rep immediately knew who I was when i mentioned a MIA vertex skimmer, he said the skimmer was discontinued and someone had cannibalized the pump from the ONE they had. He also said he had just sent the skimmer that day(in my head at the time I said bullshit) I asked him to send a tracking number and he said he would. fore days go by with nothing so I called again and guess what they had not sent it! They promise to send tracking information when it is shipped. 48hr go by and i get my tracking number, finally! Today I get it in the mail I excitedly opened the box to find NO pump and NO collection cup lid! I cant help but conclude aquarium specialty is a company full of lazy/irresponsible staff. I did not give one star because they have a excellent selection of equipment and I'm sure I will not get burned in the end and things will be worked out. I really dint want to deal with the Better Business Bureau. read more

Stopped by on my way home from vacation and what a great way to end a week of relaxation. Staff was very personal and flexible, even cut frags for me on the spot. They have a wide selection of corals, most of which are high end or something you rarely see. If I ever come through Columbia again I will be sure to stop by again. read more

Super helpful and friendly staff, was greeted immediately as I walked in. Have a great selection of beautiful corals and frags. Also have a wide variety of aquarium products. I will definitely be stopping by again soon. read more

Great selection of corals, fish and aquarium products. Great staff and very helpful. This is my go to aquarium shop!