The company has had a long history, at least in y personal experience, of not answering the phone, missing appointments and showing up late. I had them install the system several years ago and service the system yearly for several years. Most service calls resulted in missed or late appointments. However, this year was positively the worst experience I have ever had.....with anyone. It took nearly three weeks to get a call back to schedule an appointment. Today is the third missed appointment for that originally scheduled service call. I've gone with another company to get my system properly serviced. If you want good service on your system.....this IS NOT the company to call. read more