We visited this restaurant for lunch and found the food and service to be average. The dishes…read morelabeled as spicy were not spicy at all, and the portions felt small for the price.
What really soured the experience, however, was what happened after the staff learned we were from the United States. We were approached by three different employees who repeatedly informed us that gratuity was not included. After my credit card was charged--which, notably, did not provide any option to add a tip--we were approached yet again and told that gratuity was not included.
I finally asked how I was supposed to leave a tip. The employee explained that gratuities could only be paid in cash, either in euros or U.S. dollars. Since I wasn't carrying any cash, they responded, "It's okay, next time you pay gratuity."
That comment left us feeling extremely uncomfortable. We had been enjoying our meal up until that point, but the repeated requests for a tip felt pushy and inappropriate. Throughout our travels in Europe, we have never experienced anything like this. It turned what had been a pleasant lunch into the most disappointing dining experience of our trip.
Unfortunately, because of this interaction, we would not return.