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    Apristine Carpet Clean

    3.0 (2 reviews)
    Open 7:00 am - 5:00 pm

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    Recommended Reviews - Apristine Carpet Clean

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    7 years ago

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    8 years ago

    Great service, friendly rep, turned up as promised. Highly recommended

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    Fantastic Cleaners

    Fantastic Cleaners

    (21 reviews)

    The Rocks

    I was personally stolen from by cleaners sent by this company. They took a clearly wrapped,…read moreexpensive gift hamper and a bottle of champagne I had left in the apartment -- and only admitted to taking them after initially lying about it. I had proof that the cleaners stole the items, as they sent pictures of the items that they returned after being caught out. When I reported the theft to the company, the cleaners claimed to have no knowledge of the incident. It was only because I had pictures sent of the items from the phone belonging to the cleaner that I was able to prove that the cleaners were lying both to me and the company. Despite being able to prove their dishonesty and deliberate cover up, the company claimed it was "normal" for cleaners to remove "unwanted items," despite the items being clearly valuable and gift-wrapped. They questioned my honesty, downplayed the theft, and offered a pathetic $30 credit for a future clean as compensation. After multiple emails, phone calls, and a deeply frustrating back-and-forth, they have still only offered a partial refund- all while treating me like I was the problem. I have now been forced to escalate the matter to NSW Fair Trading, where it remains unresolved. This company cannot guarantee their cleaners won't steal from you -- and if they do, they will not support you, they will minimise your experience, and they will fail to take responsibility. The bare minimum anyone expects from a cleaner is not to be stolen from. This company failed even that. Use them at your own risk.

    GO ELSEWHERE! I booked cleaning services with Fantastic Cleaning and joined the Fantastic Club at a…read morecost of $89 Very poor service, very poor communication, and poor cleaning The issues started immediately after I made a booking 1. Despite the cleaning spot being available online, I received a call shortly after the booking informing me the cleaners were not available at that time and so this was rebooked 2. The carpet cleaners turned up almost an hour late. · When I finally did speak to someone some time later, their first comment was that I had somehow missed the appointment. I did however, later receive a written apology. 3. The cleaners arrived on the rebooked day and did the cleaning, but did not clean for the entire time. I had to vacuum the rug in the lounge again as it still had dog hair on it I had to wipe behind the stove top as there was still food residue i had to clean both bathrooms again because there was scum/debris in the drain and the toilets had not been properly cleaned I raised this with Fantastic Cleaning and was advised that they have tracking which shows them to be onsite and that there was only 4 minutes shot. They well may have been, but they were not in my home cleaning which is the service that was paid for 4. The carpet cleaners arrived on time for the rebooked cleaning, and while their cleaning was as expected, their comments were not 5. They just cancelled my regular clean with any communication

    Apristine Carpet Clean - autoupholstery - Updated May 2026

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