I was personally stolen from by cleaners sent by this company. They took a clearly wrapped, expensive gift hamper and a bottle of champagne I had left in the apartment -- and only admitted to taking them after initially lying about it. I had proof that the cleaners stole the items, as they sent pictures of the items that they returned after being caught out. When I reported the theft to the company, the cleaners claimed to have no knowledge of the incident. It was only because I had pictures sent of the items from the phone belonging to the cleaner that I was able to prove that the cleaners were lying both to me and the company. Despite being able to prove their dishonesty and deliberate cover up, the company claimed it was "normal" for cleaners to remove "unwanted items," despite the items being clearly valuable and gift-wrapped. They questioned my honesty, downplayed the theft, and offered a pathetic $30 credit for a future clean as compensation. After multiple emails, phone calls, and a deeply frustrating back-and-forth, they have still only offered a partial refund- all while treating me like I was the problem. I have now been forced to escalate the matter to NSW Fair Trading, where it remains unresolved. This company cannot guarantee their cleaners won't steal from you -- and if they do, they will not support you, they will minimise your experience, and they will fail to take responsibility. The bare minimum anyone expects from a cleaner is not to be stolen from. This company failed even that. Use them at your own risk. read more

GO ELSEWHERE! I booked cleaning services with Fantastic Cleaning and joined the Fantastic Club at a cost of $89 Very poor service, very poor communication, and poor cleaning The issues started immediately after I made a booking 1. Despite the cleaning spot being available online, I received a call shortly after the booking informing me the cleaners were not available at that time and so this was rebooked 2. The carpet cleaners turned up almost an hour late. · When I finally did speak to someone some time later, their first comment was that I had somehow missed the appointment. I did however, later receive a written apology. 3. The cleaners arrived on the rebooked day and did the cleaning, but did not clean for the entire time. I had to vacuum the rug in the lounge again as it still had dog hair on it I had to wipe behind the stove top as there was still food residue i had to clean both bathrooms again because there was scum/debris in the drain and the toilets had not been properly cleaned I raised this with Fantastic Cleaning and was advised that they have tracking which shows them to be onsite and that there was only 4 minutes shot. They well may have been, but they were not in my home cleaning which is the service that was paid for 4. The carpet cleaners arrived on time for the rebooked cleaning, and while their cleaning was as expected, their comments were not 5. They just cancelled my regular clean with any communication read more

Do your self a favour - sort these reviews by 1 star, and believe every word. Give me the world's most powerful psychedelics and I still could not imagine a worst service from "Fantastic Services". The most important thing about this exit clean was that the apartment keys be returned to the real estate agent. I had no capacity to do this, as by the time the clean finished, I would be 5 hours away. I noted this in my job brief, in subsequent calls with FS, and I wrote it on the envelope I put the keys in. Did FS return the keys to the agent? No, they left them with the building reception. The problem is, during these COVID times the reception is only intermittently open. The agent couldn't access the reception (or keys, or apartment) until 6 days after the clean. I got a call from the agent on that 6th day. He couldn't work out what FS had actually cleaned. He sent me photos. I couldn't see what FS had done either. I sent the photos to FS. Their reply, "Looks like about 20% wasn't done" ??? Under these circumstances, a "reclean" is unacceptable to me, and to the agent. We're out of time. The agent is organising their own cleaner and of course, will be deducting this from the bond refund. I paid a premium to FS for a peace-of-mind exit clean. I got anything but. I've lodged a case with NSW Fair Trading for a refund. read more

We paid $1800 upfront for an end of lease clean. incredibly poor clean. the property manager went through and every room had several issues. customer service extremely poor. fantastic services are a faceless company. we are unable to get our bond back because the clean is so poor. new tenants have moved in and we are now having to deal with a significant reduction on our bond. cleaners were so incompetent. you should never use this company. we are now going to nsw fair trading to lodge complaint. so dissatisfied. read more

Updated 9/10 - received some photos and video clips from real estate taken by new tenant and the second cleaning company the new tenant called. They are not into details apparently. Even after re-cleaning, place still not clean and you can see how dirty the water is coming from the carpet steam clean machine (so I don't know if they actually steam cleaned the second time??). Final update - despite the horrible horrible cleaning service they've shown, their customer service team is quite good. They agreed to waive the cleaning fees; pay for the replacement of the 2 damaged blinds; small compensation to the new tenants as requested. End results turned to be OK, but I have to say, as you can see, it's been an exhausting process. I'm changing the rating from 1 star to 2 star due to the post-cleaning service. read more

Definitely not fantastic. I turned down other cleaner companies just to hire these cleaners. They get you to choose a specific time on their website scheduling when you book your job so I chose the free time slot of 11am. On the day the cleaning was meant to be completed at 11am they messaged me saying they wouldn't be able to come until 3.30pm, they finally turned up after 4.30pm then wanted to charge me another $150 on top of the original quotation. They wasted most of my day having to wait around for them at home and then expected me to pay nearly double the original quote. Definitely wouldn't recommend this company to anyone. read more

I've used them for cleaning several times. Always punctual, efficient and hardworking. Office was also very helpful.

I'm extremely disappointed with the quality of the cleaning done not only did it cost a fortune $329 to be exact. All that was done was 3 cupboards and ny oven (which I had to point out to finish) bench tops were left dirty and cupboard doors. I ended up finishing it all myself read more

I used this company for about 6 months. During this time, I had to consistently deal with no shows, cancellations, poor cleans (literally a sink full of dishes not washed and bins not emptied), and extremely rude and hopeless customer service. I actually do not understand how this business is still operating. I hate leaving bad reviews and always give companies plenty of room for improvement but enough is enough. If your busy lifestyle requires a reliable cleaning service, do not book with these guys. You will sooner or later be extremely disappointed. read more

Booked fantastic cleaners for a specific time slot that I had available. Professional booking service with confirmation email and sms. They called to say they couldn't make it 15 mins before they were due to arrive. Unreliable. Would not use again. read more

I have never in my life gone to the effort to write in a complaint, although, in this situation I need to. I cannot stress enough to people to NEVER USE THIS CLEANING COMPANY. I work in real estate and have dealt with many cleaning companies in my time but this company is by far the worst, both in cleanliness and customer service. An end of lease clean is what was needed and Ive never seen anything left so unclean and disgusting. The worst part is that I took photos of everything that hadnt even been touched and all I got in response were excuses. None of the drains had even been touched, still with hair and food stuck to it. The bathroom still had mould on the walls and the drain was black. The dishwasher was not even touched (even though at an end of lease clean that should always be done as it is a part of the property; as is the dryer of which they couldnt even clean the filter), window sills were filthy and the fridge cupboard had not been touched, with food and orange liquid on the floor. I have several photos of all of this and will be uploading through another platform as I am that sickened by their service. I will also be stating on my vacate letters that this company shall not be used for any end of lease cleans and I urge any one else to find an alternate cleaning service. read more

Unreliable. Bad customer service, sub standard equipment and work. Very disappointing. read more

I had no idea that the website is so helpful. It is really easy to work with it. Everything is explained on a really good way. I booked a bathroom cleaning plus oven cleaning service on a great price. I am looking forward to see my oven and bathroom completely clean. read more

It was easy to make a reservation for carpet cleaning. And the women in the call center were polite to me, they were gracious about the rescheduling that I had to make. This service is really good and needed in one household. I was really happy that such carpet cleaning services were on half price. I just can't deny how worthy their deals are. So don't hesitate to contact the company. read more

In my opinion, the services are on acceptable prices. The cleaners were devoted to their work and finished all rooms very fast. I couldn't notice any spots. But still, my rating is lower, because they were not on time. They were apologetic, but I don't want to wait more than ten minutes. A window cleaning service was booked by me for the next week. I live on the main street and my windows get dirty very easily. I hope that this time the cleaners will be on time at my flat. read more

I tried their gardening services two days ago and the results were noticeable. I also booked a domestic cleaning service and I'm sure the cleaners will do their best in order to provide us with a service on a high professional level. The last time the cleaning woman didn't give me a receipt. As soon as I contacted the company, they assured me that it won't happen again. read more

Cleaners came for an end of lease clean through Fantastic Cleaners, they advised me they would clean all marks off of the walls and marks on the carpet. I have now checked the cleaning and the house is still quite messy, the grout has not been cleaned, marks all over the carpet and the walls not touched. I specifically asked them to get a small piece of blu tac off of the walls and they called me and said they were unable to get it off... I managed to pull it off the wall without any damages in about three seconds. I have complained to this company to allow them to make good on the poor services and they refuse to fix the issue. Very poor service, do not book this company - you will be disappointed. read more

Absolutely shocking service. Cancelled on an end of lease clean 25 minutes before they were due to arrive. Booked in again for the following day, only to be called three hours later to say it was cancelled again. Offered very poor customer service, little discount and a forced apology. Do not rely on these people! read more

Similar to others. Booked a service weeks in advanced for spring cleaning. 30 mins prior to my time slot told they wont be there for another 2.5hrs. Not happy with customer service over the phone. Not cool with pre-paying for a service then they not arrive during time slot booked. I am going to another service in the future read more

I booked an oven cleaning with this company. The person they sent was nice and most importantly - very thorough. He actually managed to do such a good job that the oven looked so much better that I almost didn't believe it. It was a hassle-free service from the start and... I'm just very happy with the result :) read more

After a poor start it got a lot better. The first cleaners we had did an awful job, they were very unprofessional and lacked any attention to detail. They spent 2 hours on a 4 bed 3 bath house after we paid a lot for a thorough service. When I returned to my house I even found them sleeping in their van. There was so much not done upon inspection. Upon phoning the call centre, things got a lot better. The customer service we received from Aiden was absolutely fantastic, he's such a credit to the company. He was so helpful and understanding and arranged for us to have new cleaners. The new cleaners were great, they did such a thorough job, the place was sparkling! I wouldn't hesitate to use again after our experience with Aiden the second cleaners! read more