They took great care of my Mom several years ago. I would highly recommend them, very personalized…read moreservice and care.

Please do not work for or involve your loved one with this company. Christian is very…read moreunprofessional as he has an intimate relationship with at least one of his employees. He shows favoritism, and is completely horrendous. My sister worked for him in a position that allowed him to work her health into the ground. She worked for him 7 days a week until her health wouldn't allow it any longer. She had requested a break, and he said he'd work with her only to use it against her during her review. Clients are assigned to employees based on him liking someone. Very unprofessional and clients are treated with complete disrespect. Please show your loved ones the love and respect they deserve and find another company.

These guys are the absolute best, back in September I had to get a pin put in my hip, now on…read moreJanuary 7th, I had to get my knee replaced. I was lucky enough to get my favorite physical therapist, Melissa back! I've had two nurses come to the house, Ed and Annmarie, you are absolutely amazing. Not sure what I would do without this place, I feel very lucky to have them and highly recommend them.

I need to write a great review about my physical therapist from Mercy Home Health Care. I had my…read morehip replaced May 24th 2017. My physical therapist that came to my house, Keesha Vassel- Ford, what's phenomenal! It was very frustrating not being able to do everyday tasks and she helped me get through it. She gave me confidence that I did not know I had. She treated me with the utmost respect and at the same time it was like she was a friend that I've known for years. She need my recovery so much better I'm so much easier. Anybody who would have her as her as their physical therapist is very very lucky

Would not recommend this to anyone who wants quality care for an elderly parent. Recently they…read more"lost" an elderly female dementia patient in a restaurant for 20 minutes. Fortunately the patient did not walk away or leave the restaurant with anyone else. This is the second bad experience with them in less than two years. Employees and owner would benefit from some customer service training.

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Annville, PA. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer's and dementia support. We build flexible care plans around each family's needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Annville and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

Not very professional! Reported us to adult protective services b/c we "refused" labs one morning…read moreeven though we told them the oncologist had planned to draw the same labs that afternoon. After they filed the report which APS deemed to be unfounded, they just never returned! Didn't reply to our voicemail messages and just left the BRAIN CANCER patient without any notice! Look elsewhere if you want caring professionals!

Demeaning and condescending. In a hurry. Jumped to conclusions. Look elsewhere for compassionate…read morecare.

I am not normally a complainer. This is not a complaint but…read morea learn from my experience... On 4/30/22, I discharged from Schuylkill Center and came home to live with my wonderful son, in Middletown, PA. My insurance had arranged for me to have a Home Health Aid, 6 hours per day, 7 days per week. The agency they arranged to provide this service: Comfort Keepers of Lancaster, PA.. Instead of sending me the same dedicated Aid each day, they sent different Aids, Sunday through Thursday. Only one Aid was very helpful. The rest were unprofessional, in one way or another. Then, on Thursday, the owner of this Comfort Keepers franchise called me to tell me the misinformation the Aids we're giving her. Then, after 8:00pm Thursday evening, the owner called me to say that she did not have an Aid to schedule for me for Friday, Saturday, Sunday, and possibly Monday! She left me in the lurch!!! This is EXTREMELY UNPROFESSIONAL! This is UNACCEPTABLE! My insurance provided me with service hours for an Aid because I NEED that service. So, I called my insurance. My Service Coordinator is upset. The program department is working on finding a different home health agency. It could take a few weeks... All that time, I will not have the help I need. My advice to anyone who needs assistance or who is looking for assistance for a loved one, whether via insurance paid or private paid, learn from my experience. DO NOT HIRE Comfort Keepers, the Lancaster PA office!

From the owner: In South Central Pennsylvania, Comfort Keepers can provide your senior loved one with quality,…read morecompassionate, and affordable home care services aimed at maintaining senior independence and elevating quality of life at home. We proudly serve Lancaster, Harrisburg, Lititz and the surrounding areas. When it comes to professional caregiving, we do not believe in a one-size-fits-all approach. We know that each older adult we serve is a unique individual with their own set of needs, wishes, and personal traits. That is why our practice is to create a care plan for each new client and account for all situations, concerns, requirements, and scheduling of both the family caregiver and their senior loved one. Depending on your particular needs, Comfort Keepers of Lancaster and Harrisburg, PA can provide short-term, long-term, or even around-the-clock care. We will work closely with your family to match your parent or relative with a compatible, caring professional from our team with whom they can instantly bond. If your aging loved one is afflicted with a debilitating condition, Comfort Keepers offer specialized services such as dementia care, post-hospital care when transitioning from hospital to home, end-of-life care, and others. Besides uniquely tailored care plans, we can provide a number of technology solutions to complement care services and boost overall safety in your loved one's home at times when neither you nor your referred care expert are around.