I am a Realtor, and have used many mortgage companies in my career. From the start, this company has been VERY SUB-PAR. I had recommended AMG to a friend, and she spoke with Brian Rookstoll. AFTER she was through the application process, she told Brian that another company could do for 0.25% less. WELL, Brian never says a word. ONE MONTH LATER she informs Brian that she preferred to work with AMG since I had referred them. I asked Brian why he has said NOTHING FOR ONE MONTH, and this was his response, "I assumed that she went with the other company". I had to explain to Brian that YOU NEVER ASSUME ANYTHING IN BUSINESS. Well, one week before closing (NOTE: AMG picked the Title Company, without asking if that was okay) the The Title company copies my friend, AND AMG and informs her that the closing will be at 9am at her house on a monday. WELL, the Friday before the closing the Title Company says, "We cant close at 9am since AMG NEVER GOT US THE REQUIRED PAPERWORK. So, I contact Brian at 9am on the day of closing. HE'S EXTREMELY ARROGANT, and says that they dont like doing refis at 9am. OKAY BRIAN, YOU KNEW THIS A WEEK AGO, WHY DIDNT YOU MENTION TO US AND THE TITLE COMPANY?????? As a realtor I said to Brian, "Well Bri, you really dropped the ball. And as a Realtor I have some control over who uses you for business". WELL, this pompous axx actually says, "I DONT CARE ABOUT YOU AND UR BUSINESS. WE HAVE PLENTY OF BUSINESS AND DONT NEED YOUR'S".
This guy seriously might be the worst businessman of all time.
ID RECOMMEND NEVER USING THIS COMPANY FOR MORTGAGES. read more