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    Approved Mortgage Group

    4.2 (5 reviews)
    Closed • Closed

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    Jon Yamamoto - Wells Fargo Home Mortgage

    Jon Yamamoto - Wells Fargo Home Mortgage

    (2 reviews)

    As a first time home buyer, I relied on my realtor for some recommendations on mortgage lenders…read more She had worked with Jon for many years when he was in California and highly recommended him. I tracked him down at Wells Fargo in Pennsylvania. Initially, I wasn't sure how the long distance relationship would work given the three-hour time difference; however, I quickly realized this was a non issue since Jon keeps himself available for his clients no matter what time of day it is for him. Since my best time was usually between 5-7 p.m., we ended up with a few late nights for him. He was always so gracious and professional. Jon really worked tirelessly to not only get my loan approved at a great interest rate and make sure we were proactive in getting everything submitted, he also moved heaven and earth to ensure I would close by the end of the year. This was a challenging, drawn out short sale - not an easy endeavor for him, yet Jon prevailed and thanks to him and my awesome realtor, Cindy Marty, I now live in an incredible home. I highly recommend Jon. If you want a sharp, dedicated consultant who looks after your best interests, goes above and beyond for you and is very responsive, he is your guy.

    I worked with Jon for about 9 months and cannot say enough about him... the process was a bit bumpy…read moredue to circumstances on our end but Jon was always there, available and helped smooth things out. We started with a fixer-upper last summer and Jon referred me to a 203k loan specialist since the house needed major work. Despite not handling the loan process, Jon checked up to see how we were progressing. After deciding the house would not retain the value after the needed renovations, we went back to looking for a house. The new house was found in January 2013 and we had a May 2013 closing, which was unusual but Jon was with us the entire time. Then one month before closing I lost my job and the mortgage was on the rocks because we were keeping our previous home as a rental. Jon was very cautious but gave great advice and attention during this process... and we qualified just the same. Jon's biggest asset is his ability to calmly explain things and keep on top of the whole process -- while juggling other clients. We always felt as if we were Jon's ONLY client.

    PNC Bank - Parking lot

    PNC Bank

    (6 reviews)

    Dont EVER get a HELOC loan with this bank The amount they give you to close the loan will NEVER be…read moreaccurate. Mine was off by 3k. Paid the loan for 5 months principal + interest - and at the end, the payoff amount was 1.5k MORE than I started with. No employee can explain it - 2 branches, loan officer, closing officer, teller, customer service number, customer service escalation. After nearly 4 weeks, still not a single employee can explain that my closing statement/payoff amounts. Regret ever having done business with PNC - I closed all of my personal and business accounts as a result of not being able to get a single question answered in nearly a month. Working on pursuing legal action against them as well. Chose another bank. If the loan officer cannot explain how the loan is computed - run, run run. When they gave me the amount of what the payment would be, imagine my surprise when I got the 1st statement that it was 40% HIGHER than what they told me. Imagine a bank that cannot compute interest on a HELOC properly. Welcome to PNC~

    Maybe the worst customer service I received at a bank in general. Walked in to close an account and…read morewas told I needed a cell phone to check in the lobby by the manager. Told them I left it in my car with my wife and the teller is rolling her eyes now. I work in the industry so I know how it works, they prefer to virtually check everyone in, but the workers can also do it. Spent about 5 minutes talking before the manager said I can have a seat, as I walk to a seat they are yelling for me and direct me to a banker who was available to assist the whole time. Banker tried to help the situation but in the process made a few jokes about a customer which is a big no-no. Overall, the lady behind the teller line was very poor customer service and the manager didn't know how to handle a situation where a client doesn't have their phone on them. I Don't recommend this branch.

    Approved Mortgage Group - mortgagebrokers - Updated October 2026

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