They sent wrong part and I can't get ahold of them by phone the phone number takes you to a doctor's office need to get my money back and don't know how to reach them read more

The price for a refrigerator ice maker replacement was much cheaper than on other sites, which should have been a red flag. After being installed for less than 2 years, I recently noticed silver specs in some of the ice cubes. I threw them out as I found them, hoping whatever the issue might be would resolve itself. It continued, so I googled the issue and found it was most likely pieces of Teflon from the ice maker's tray sticking to the cubes. I had a new ice maker installed this week (OEM this time, despite the higher cost), and when the old one was removed, I saw that MOST of the Teflon was gone from the tray. While my new ice maker's tray is made of actual Teflon, this one purchased from appliancezone.net was clearly just Teflon coating. How long this has been happening and how much of the paint I've inadvertently ingested in the last 2 years I can't say, but you can see from the pic how much of the Teflon paint (darker gray/silver specks on the tray) came off; the entire tray was that dark color upon receipt/installation. Also, though it was advertised as a proper replacement part, it didn't fit correctly with the fridge's water inlet hose, causing some water to leak with each fill, spilling into the dispensed ice bucket to form unusable masses of ice I had to throw out constantly. Cheap rip-off product from a company I'll no longer do business with (and there are plenty of similar reviews of this company online). read more

ApplianceZone - Electronics Near Me

Way above my expectation! Incredible online service, and perfect experience until I needed a refund. But let's praise the positives before the loss of a star: 1. Easy to find parts for nearly any home appliance or system. 2. Amazing prices -- nearly 25-40% of the local hardware prices or direct from factory. (OEM, varies) 3. Super fast online help. Within 1-3 minutes, my questions were completely answered. 4. For 4 parts that I needed for my oven, dishwasher, and fridge...I had them in days for a reasonable $6.95 delivery fee. The downside is: when I needed to return a part (was advised slightly incorrectly and given the wrong part)...I ultimately had to wait 55 days for the credit back to my card. I would describe it as "slip thru the cracks", or "drop the ball", or "forgotten". In the end, all was well...but I spent so little time on the front-end of the ordering, and way too much time spent on back-end side of the transaction. While they don't furnish a live person phone number to call, the response via email is great...and they often have an online chat (like IM) available for immediate response during normal work hours. read more

Cheap prices but sold me the wrong part with no way to return. They don't have any contact information, phone or email.

ApplianceZone 1203 Highway 62 NE, Corydon, IN 47112 Thrifty Appliance Parts 1203 Highway 62 NE Corydon, IN 47112 Speedy Appliance Parts 1203 Highway 62 NE Corydon, IN 47112 All three are the same business with the same scams. They charge up to a 50% restocking fee and you pay to ship both ways. I'm not wasting more time and money trying to get e partial refund. The part is going in the trash. Buyer Beware! read more

I somehow ordered 2 parts instead of one in error. I would like to say I swear I reviewed the order and only purchased one!! At any rate, I returned the second, unneeded part the same day I received it. I contacted the company and let them know the error and was curious how it happened. They told me they would accept the return but ended up only giving me $30 of the part's $50 value. I would say STEER CLEAR of this company!! read more

Worst support of a problem ever. It has taken over a month to get a RA. I ordered a refrigerator gasket. It came used (even had return authorization in the box from previous customer which I scanned and sent them). It has terrible creases and would not seal. After trying the multiple "solutions" customer service suggested, I just want to return it. Their communication is very quick and responsive but they are making it nearly impossible to get my credit. They refuse to credit shipping as it was "not their error". REALLY???? you sent me a used defective item and it is not your error?? I have over 12 emails I have sent requesting this get resolved. It is always something else. Try this, try that. I just want my money back. BUYER BEWARE. GOOD LUCK IF YOU HAVE ANY ISSUES AND NEED A RETURN. read more

I ordered a heater assembly for my LG dryer. Took about 10 days but finally got there. When it arrived there were baby birds in my dryer vent. Not wanting to kill the babies I held off on installing the part. After about 2 weeks they were gone so I took apart the dryer to repair it. I opened the box to install the heating element and found it to be broken. Immediately sent an E-Mail to ApplianceZone.net explaining receiving a broken part. and requested either a refund or a replacement part. This was customer service agent Paula Allen's reply to me. Good Afternoon This order was delivered over 2 weeks ago . As stated on our site. In the event that your order has arrived with damaged, incorrect, or missing pieces please notify customer service within (3) days of receipt or of the projected arrival date. If we do not notate your account of the issue within (3) days we cannot guarantee that we will be able to offer you a replacement order. USPS DAMAGES If your order has been damaged in shipment by USPS (United States Postal Service) USPS requires you (the addressee) contact/take the damaged item and packaging to your local post office to submit a claim for refund. They will have to print a PS-2856 form, to file a 'Damage Report of Insured Article and Contents'. Once printed the PS-2856 form will need completed and mailed/faxed to the St. Louis, MO post office for review. Once the claim has been approved USPS will issue a check to cover the damaged order. Me: Dear Paula, This damaged part likely has nothing to do with the USPS as there was no damage at all to the box. The part was most likely broken when it shipped. Your company probably didn't box the item and you didn't open the box to make sure the part was good. The box was in pristine condition. I just read your policy and it states, In the event that your order is not received by the estimated tracking date, or has arrived with damaged, incorrect, or missing pieces please notify customer service within (3) days of receipt or of the projected arrival date. If we do not notate your account of the issue within (3) days we cannot guarantee that we will be able to offer you a replacement order. Now when reading your policy a couple of things stick out tom me. First of all it states to please notify customer service within 3 days. What I immediately focus on is the word "please," what it doesn't state is that you "must" notify customer service within 3 days of receipt. And secondly it states we cannot "guarantee" a replacement order, what it doesn't state is that you "will not" or "won't" offer a replacement. So based on that loosely worded policy I believe it opens the door to the possibility of me getting a replacement part and I politely request a replacement unit. If I can go on your site right now and order that exact same part then that tells me the part is available and you could send a replacement part if you really wanted to please or make right with the customer. I didn't break the part, it was sent here already broken. Trying to deny me customer satisfaction for a 38.00 dollar part based on a loosely worded 3 day policy just doesn't seem right to me. Respectfully and gently submitted, William Her: Good Afternoon Our policy is clear , we need to be notified with in 3 days . Your claim at this point would be with the carrier as there are time limits on these . Let me ask why this was not inspected for over 2 weeks ? Me: Do you read E-Mails? I explained in my original E-Mail that this broken part isn't on the post office. There is absolutely no damage to the box at all so why you trying to pass the buck to them. I'm absolutely certain this part was broken when it left your warehouse, it was probably broken before you guys even received it, broken from the factory. I offered to send pictures of the box and the broken parts. I also explained in my original E-Mail why I waited a couple of weeks to install the heating element. At this point the dryer has been broken for a month but there were baby starling birds living in the dryer vent and I didn't want to kill them so I waited for them to vacate. When they finally left I took the dryer apart and opened the box to install the new heater and found it to be broken. I don't think your policy is very clear at all and I explained why in the second E-Mail I wrote to you. But that's cool if you guys are going to stand on that weakly worded policy that's fine. I also noticed on that link that you sent there is no paragraph titled refund policy at all, nothing about a refund policy is mentioned so I see what's up. Anyway I'm not going to go back and forth with you. If you are going to enforce such a loosely worded policy for what amounts to maybe 20 dollars your company cost then so be it. Later that night I read so many negative reviews of this company. I have never seen so many 1 star reviews. I never heard another word from her. read more

A few months ago I purchased a computer board from appliance zone. The item was marked as "New" on the website. Upon arrival the item was clearly marked "reconditioned" and the item did not work. I contacted appliance zone. While I was communicating with them about the item marked as "New" they changed it to "reconditioned" on the website and told me that it never was advertised as "New." Appliance Zone now told me that I would have to pay for shipping and restocking fees. After being lied to, I contacted my credit card company and they agreed that I should withdraw payment. I withdrew payment of $153 from my credit card to appliance zone and now I received a "bill" in the mail for $200.07. The letter is poorly written and ends with.... "We understand medical billing is not always simple to understand, but we can help." Clearly they just copy and pasted something they found on the internet and have no idea what they are doing. STAY AWAY!! This company is complete garbage and I'm reporting them for fraud in IN and ND. read more

I ordered a part for my dishwasher and it shipped out promptly. My total cost for the part was 19.70 and I emailed them and spoke to one of the owner's, Paula, who was very polite and wished me well even though I am sick. This company requires that you pay for shipping a part back to them as part of their normal policy. For me, it was not worth the hassle to pay for shipping, pay a restocking charge for the item (per their RMA return form this is a 20% cost) and so I'm out roughly 20 bucks. Also, their website is deceptive. On the bottom right, it lists 4.8 google ranking but that actually links to another URL other than appliancezone.net. I couldn't find where to leave my google review on google for their site. I will not do business with them again. read more

12-5-2016: Don't bother. This company has very poor customer service. I purchased a part for a furnace at the end of November, I received it a few days later and installed it a few days after that. I purchased and installed the inducer fan assembly for a furnace. The brand new assembly vibrated badly upon startup. I sent a message to Appliance Zone on Saturday the 3rd and here I am, Monday the 5th at 8:00PM and I'm no further than I was when I started my communication two days ago. I'm getting nothing but a runaround by two Customer Service Representatives who seemingly don't communicate with each other and don't seem to be too interested in helping me with my issue. I stated in my first message to Appliance Zone that I would gladly buy another part and replace the defective part and take a credit later; and that it's a furnace part in question and therefore, we needed to move quickly so my customer (who will be bringing home a newborn very soon) isn't without heat if this newly installed part fails. As of this writing, their customer service representatives are lackluster at best and seemingly unwilling to take any initiative to correct this issue. So, my quest for service and adequate response from this vender shall continue tomorrow. If the results are positive, I will gladly update this review. But until then.... 12-12-2016: We'll here I am, one week later and I still don't have my replacement part. I sent this vendor a message on the morning of 12-6-2016 stating they weren't moving fast enough and that I intended on disputing the charge for the defective part on my credit card (which is in process). I also stated I was intending on giving them a poor review on Yelp. Later that day, I received an email stating they were sending a replacement. Two days later, on 12-8-2016 I received a notice that the part has shipped. So it took them 5 days to ship my part from the time I notified them of a problem and two days to actually ship it after agreeing to do so. That was 4 days ago. They shipped the part via USPS. I'm not sure there is a slower method of shipment! Even after I told them there was a new baby coming home to the possibility of having this part fail, they still drug their feet and chose the slowest possible means to move the part. As of this writing, the new baby is at the house, the draft inducer is vibrating uncontrollably, the likelihood of it failing is eminent and I STILL don't have a replacement. I will gladly update this review should the need be. However, I doubt it's in this companies DNA to attempt to change my opinion. read more

DON'T DO BUSINESS WITH THESE GUYS I used their website to order a part for a microwave. The part that arrived is not the correct part. After a bunch of e-mails back and forth (they have no phone number--should have been a warning to me), they'll send a new part, and maybe want me to send the wrong one back. But we'll be gone for the winter--so I offered, at my expense, to send the part back. NO, they don't know if they want it back--they'll let me know in 90 days. And if I don't send it back, I'll get charged for the wrong part. I didn't expect ordering a simple part to be three month affair! Stay away is my advice! read more

Ordered a 3 pack of replacement filters for my HEPA filter. I only received 1 single filter in shipment (you need to replace all 3 filters in the machine at the same time). I called their 800 number for customer service. The 800 number tells you to use their live online chat, their live chat tells you to email them. Do not order from this company, so far it looks like a scam. read more

Bad, bad, bad..stay away from this company. We originally ordered a stove top replacement on the 24th of June. It's been delayed over 8 times. It is now July 31st. We have given up! They were sure fast to take our money...but kept saying the warehouse was delaying the part we ordered. Not only the many delays but we needed to become a "member" on their website. The membership was free. I feel they are trying to pass themselves off as a major distributor when they are just a small time, and incompetent company. We are now going to contact our credit card company and let them know that this company is incompetent and cannot fulfill our order. Do your research, Google ApplianceZone complaints. See the many complaints. Save your sanity dealing with this small-time operation. This was such a bad idea! Be very wary. Just incompetent! read more

Terrible, just terrible. Order was suppose to ship arrive with 5-7 business days. After it hadn't even shipped by the 6th business, day, ! tried to get in touch with customer service...just to find out that don't have ANY!! The phone number attached to their business is not is service, their email is a donotreply email....no way to cancel and order or find out anything. Obviously I went directly to my credit card company and disputed the charge, because what kind of tomfoolery is this? Who in this day and age has their business set up like this? Awful! read more

These guys may be good for some parts, but my experience buying a dishwasher lower rack is about what most of the other reviewers have discussed. I called and asked about the part (Does it have wheels) and was told it did. I ordered the part and waited a couple of days without getting any shipping information. Called, and was told it was backordered, but it had come in. Got an email that the cost was going up by more than 20% due to shipping. Called back and said that my original invoice had been charged for shipping and that shipping policy was on the main page and was the $6.95 that I had already been charged on the original invoice and had paid. Agent pointed me to their full policy, which said they could charge whatever they wanted, but that I could cancel. I cancelled...... or so I thought. Item showed up with a zero balance invoice attached. 14 days later I get an *additional invoice* from PayPal for $29.23. Contacted PayPal to dispute and they told me not to bother and just cancel the invoice. 2 things here: 1) These guys are scammers. PayPal knows about them and apparently Yelp does, too as there are many complaints here. 2) Always, always use PayPal to order things like this. They were most helpful in resolving this issue and have help on another more than a year ago. Don't know their money-making angle, but whatever it is, it has been worth it to me. read more

This place sucks balls!!!! I will never order from this place. I never received the product and never received the refund! They pretty much just stole money from me and anyone who used it. I wish them the worst and I hope they go to jail. read more

This is the worst company to deal with I ordered a part and it came in completely busted asked them for another one and they wanted me to get the serial number from the old 1. They sent me a completely broken one and wanted me to travel 30 minutes for a serial number instead of just sending me what I asked for and paid for. The part was only $20 so it is a great learning experience not to do business with his company. E mail only no phone with them. read more

This place is a joke. RUN AWAY. They sent a broken part, claimed it was broken in transit and refused a refund or replacement because I didn't have the original box and label. 3 days after my original message (no phone number) I got no response, so I ordered the same part from another company. I message again and the response that I got was that the part was broken in transit and I would have to send pictures of the 'damaged original box, label and part'. The box was perfectly intact upon receipt but was unfortunately thrown away. Additionally, the part was not listed as refurbished, but they told me all their parts are refurbished. I regret not checking Yelp prior to using Appliance Zone. Will dispute with my credit card company. read more

Highly unreputable dealer. They sent cooktop knobs that do not fit my cooktop, even though they advertise that it is the correct part for the product. When I emailed them that the item does not fit, their suggestion was to remove the metal insert ... then it will fit fine. Sure, it fit over the shaft but it was too big and wobbly--a half-ass fix. We then returned the product (we paid postage), they did not refund the original postage and still charged a restocking fee. A restocking fee for items totaling less than 6 ounces -- give me a break. And, it is still their issue because of the shoddy product! So much back and forth. Do not give your business to this dealer. They are unreliable, their products do not fit what they say they fit, and basically do not care if the customer is happy or not. Run ... find another part manufacturer. read more

I want to thank you for the very fast turnaround time in the delivery of the refrigerator thermostat. I ordered it on Saturday April 3rd and received it on Wednesday April 6th. 3 days ahead of schedule for USPS delivery. You saved me money too because Sears was gonna charge $64 for the same part which cost me $23 from appliance zone. The refrigerator which I was going to toss out is now working perfectly. Thanks again! read more

ApplianceZone - I meant to say "Saturday April 2nd" - Electronics Near Me

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Some of the worst customer service I've ever experienced. Ordered a dryer filter, handle supposedly white, arrives and it closer to yellow. Ignored this detail and thought I'd give it a try. Big mistake, barely fits and after a few loads the screen starts to splay almost cutting my hands. Okay give up contact customer service for replacement, return or refund. Felt like Alice in wonderland traveling down the rabbit hole. read more

Very disappointing experience... I wish I had checked reviews prior to ordering. I did a Google search with my range hood model number for a replacement part and it immediately linked me to Appliance Zone with what seemed to be a picture of the part. On their site I re-entered the model number and it listed the part again (on sale) which looked similar and I ordered. Unfortunately, it was the wrong size. They took no responsibility and placed the blame on me for not doing a more thorough search on their site and checking the part specifications more closely. Interestingly, they were able to provide the exact part number for the item I needed, but they don't carry it. I learned the hard way about their 20% restocking fee and you are responsible for all shipping. I have since found other businesses with better customer friendly service and policies. Never again. read more

Make sure you order the right part. I ordered part# DA63-06911 for my samsung fridge. They sent me DA97-06327A, which doesn't fit. I had to return the incorrect part at my expense. read more

Had to cancel my very first order with this company before it even shipped and got the run around in getting my credit refund. Took WAY too long and a few excuses before it was finally taken care of. First impressions go a long way and I will not do business with this company moving forward. read more

horrible!!!! my dryer broke down, I bought a replacement part from them...I had to contact them 5 day later to ask what is going on with my order since I never go anything after the confirmation email. Well it was back-ordered and they were not ever even going to let me know. Now they expect to get more in 15 days!!! They thought they would just not tell me and leave me without a drier for more than 20 days!!! STAY CLEAR OF THEM!!!! read more

I give it no stars!!!! No way to contact anyone and placed order on a Sunday, paid extra to have it in 2 days and 5 days later nothing!!!! What good is having a business if you provide zero customer service!! Worst is I only live 2 hours from where company "supposedly" is located!!! I should have looked further before buying! I'm disputing my payment as we speak! read more

This place sucks to do business with because if the part does not work or has something wrong with it they will say "TOO BAD" and do nothing about it, never again, so stay away ! read more

The most horrible, time-consuming customer service experience I've had in recent years. We ordered a replacement handle for our fridge. From the get go, the experience was off. No tracking number and weeks passed without hearing anything. Finally, I filled out their entry form to figure out where my part was (on backorder, turns out). Finally it arrives and doesn't work with my fridge, despite having plugged my model number in to their website. You can't talk to a live person, so forget that option. Well, it has been weeks, and approximately 7 emails back and forth and they're still refusing to pay for the return shipping on this *wrong* item they sent me. They even made me send photos. Just a mess. AVOID, AVOID!! read more

If I could give them a zero rating I would! Never, never, never use them. I bought a part for my dryer and when I got the part and took apart the dryer I realized I needed a different part. I never used the part I bought and when I returned it Appliance Zone took the part, told me I had used it and REFUESED TO GIVE ME A REFUND. THEY KEPT THE PART AND THEY KEPT THE MONEY I PAID. I GOT NOTHING!!!!!! NO PART NO MONEY! NOTHING!!!!! RUN FROM THESE PEOPLE. THEY ARE TERRIBLE. read more

DO NOT ORDER FROM THIS WEBSITE They charge your card then tell you if the part is in stock. They claim it's on back order and then keep pushing the delivery date back every time you contact them. They use chat to discuss orders and claim they don't have phone service. I'm contacting the Indiana Better Business Bureau and anyone else that can help with this SCAM. read more

Want to do business with a company that will f--k you worse than cancer? Appliance Zone is a one stop shop. Wow these people - it's like being in a foreign country and being taken advantage of - simply because they can. I ordered a stock part for a kitchen appliance and was told it was on backorder for weeks. On a whim, I then read the Appliance Zone reviews, which are so bad as to be good. Scared to death by this company, I raced to cancel my order only a few hours after placing it. VOILA! Not only did they receive the item, they processed it and shipped it -ooops - before they received my cancellation request! The part? Broken & inoperable in under 2 hours. I'm out over $50. But because AZ's own employee hasn't declared it "defective" - they won't take it back. Or offer any discount. They'll pocket that money thank you very much. And continue selling crap. Why not call and haggle? BECAUSE THEY DON'T HAVE A PHONE - in 2014. read more

Doing business with these fools will only frustrate you and cost you money. There's very little likelihood that you'll receive the parts you need. I needed a hinge pin assembly for the bottom of a refrigerator door. When I couldn't locate the parts through their search engine I went into the "chat" function. A woman responded and it took a while for her to understand my needs, but in the end she gave me the part numbers and I ordered them, along with a few other minor items. When the hinge parts came I opened the plastic bags only to discover: a) The bracket the mounts to the refrigerator was the wrong bracket b) The pin that engaged to the door was the wrong component c) Neither part matched the other, so even if the wrong refrigerator was referenced, these parts would not fit together! In addition, one of the other small parts was shipped separately in a soft envelope and was crushed in shipping, and therefore useless. When I emailed these fools I was told that they had shipped the parts I had ordered. If I wanted a refund I'd have to ship the stuff back at my expense, and that there would be a restocking fee for any opened envelope. Really? They recommended and shipped items that were not only wrong, but wouldn't even work together. And they wanted me to pay the shipping charges as well as some undefined restocking fee. I know when the forces of stupidity have won, and I cannot receive anything approaching a proper refund for their mistakes. Save yourself the wasted time, money and aggravation. There are several good internet vendors out there, and I have used others and will use them again. These fools will only waste your time. read more

THE ONLY REASON THIS REVIEW IS A ONE STAR IS BECAUSE I CANNOT GIVE THEM A 0 STARS This is the absolute worst excuse for a company I have ever had to deal with. I ordered a simple belt for my Haier compact drier on January 4th, 2018, and waited roughly three weeks before contacting them. All this time, I have been air drying my clothes because I am far from a laundromat. When I finally reached out to them, they said that they wouldn't have the drier belt until February 1st. Once February 7th rolled around, I contacted them again, to only be told that it was delayed until the 16th. Now, it is the 18th, and I still have not received an email saying it has been shipped out. I reached out to them and they said that it was now delayed until the 27th. Absolutely nothing takes this long to be shipped in the US. Especially if its under 1lb and can fit in a Manila envelope. DO NOT ORDER FROM THIS COMPANY. They are an absolute scam and have ZERO intentions of shipping items they claim to be selling. Everyone who works for this "company" an absolute discrace to the human race. read more

DO NOT BUY FROM THESE PEOPLE. I ordered a filter for my fridge and got a knockoff part that didn't even REMOTELY resemble the part for my fridge. They insisted it was the right part, eventually offered me an RMA that *I* would have to pay shipping for, and the RMA was conditioned on my accepting additional deductions at their discretion. Trying to contest the charge with my credit card company, and they're disputing THAT too. I'm still out my money and stuck with knockoff parts for god knows what. read more

Horrible company to do business with. Ordered duel element for stove and part did not work. Customer service kept making demands that I do electronic testing on part. Ridiculous request. Would not issue RMA or credit my account. I went for the cheap part and got burned by this company. Buy beware. read more

HORRIBLE, don't buy from here!!!! There are a lot of other places where you can buy appliance parts. They charge an arm and a leg for shipping, yet they do not honor their shipping policy which states: "You should receive your products within 3 - 5 business days from the day you order them.". It's been more than a week and they were not shipped yet! I contacted customer service and they claim the items are back-ordered and would take another week to get them even shipped. Why wasn't I notified before I ordered the items that they were back-ordered? Their policy also states: "If your order is not in-stock and placed on BackOrder we will automatically notify you by email within 5 business days after the order was placed". Of course nobody bothered to notify me after 1 week, let alone 5 days. They just take your money and don't ship anything for weeks and weeks and let you wonder what's going on... And this is my third order with them. First one was ok, shipped in time, second one took a week, I thought it was just a mistake, but now, on my third order, it happens again, just worse this time. GO ELSEWHERE, they don't deserve your business!!! read more

They have the worst customer service. There is none, nobody to call only a live chat. I ordered part and paid extra for 2 day shipping. After I did live chat with Morgan, he tracked it and wasn't scheduled for a week later. He said they would refund part of shipping, when I sent an email they told me sorry it should up in two days. I ordered it on a Friday, and it showed up on Wednesday. Even if the didn't do order until Monday it still should have been to me on Tuesday. Would not buy from if you need it soon. read more

This is the absolute worst service I have ever received. It is a lesson to me to do my research. I ordered a part that needed to be special ordered from the manufacturer. I called them about 6 weeks after the order was placed, only to find out they do not have a way to speak to a person, so I resorted to live chat. I was told that the part was still at the manufacturer and had not been shipped yet. I was advised to wait until the 8 week deadline, and check back if the door was still not rec'd. Come to find out after 10 weeks the door had been drop shipped to my address BEFORE MY MY FIRST conversation at the 6 week mark, and then returned because Fed Ex couldn't find my street (which is on a major road). They had an incomplete address on the shipment. It has been 4 months. They have not returned the money for the part, and are refusing to reship without payment again for shipping. I have 56 emails between us and them and am still out the $530.40 they were paid for the part and shipping. This part was originally ordered in April 2015. They really don't care about you. If I had known there was no way of reaching them outside of onerous emails and live chat, I would NEVER have used this company. Do not give them your business. This will be dealt with through a payment dispute with the credit card co, and the Indiana Attorney Generals Office. I really hate the thought of this company ripping someone else off. read more

Horrid experience. Customer service, specifically Paula Allen, was horrific. She was rude, argumentative, and condescending. She argued with me over 20 emails. She does not understand the concept of treating a customer with respect. The part I ordered was scheduled to arrive within 3-7 days. At day 6, I emailed for an update and was informed they didn't even have the part and wouldn't for another 2 days. So on day 8, they got the part and repeatedly refused to expedite shipping at my own cost. I asked to speak to management multiple times and got the same information repeated again and again. Needless to say, I did not hear from a manager. They have no concept of customer service. Don't shop here!!!!! I wish I hadn't! read more