Terrible warranty service. We have been waiting for some kind of service since the middle of November in regards to our dishwasher. If I had not initiated calls to both service department and the warranty company I would have heard nothing. I keep getting the same message that they are waiting to hear from Whirlpool. It is now January 10 and I haven't heard anything since before Christmas. They are aware that I have no dishwasher but I guess they don't care. read more

Bought my 3rd appliance from this business, it will be the last. No issues until this last one. This time we bought an in-stock gas range and ordered/paid for an extra grate for the stove top. They said they would order it, they did not. I called back to inquire, no response, called again, no response. Called again, received some promises of delivery, no delivery. Called again, got a promise, no delivery. Left an escalation message for the general manager - no response. Covid for sure can impact availability from the manufacturers - I get that. There's absolutely no excuse for ignoring your customer. Do that and they become your former customer. read more

Stay away. They seem friendly. Our family ordered a fridge to go with new renovations and almost one year later they can't deliver it. Worse. They won't refund it. Probably better to order from the mafia. read more

Horrible customer service! Once they have your money they no longer care. My very expensive front loader broke within the first month I owned it! A whole load of laundry was stuck in the machine for a full month before they sent someone out to "fix" it. This happened 4 more times within the first year I owned it! They refused to replace it even though I had purchased the extended warranty! Or even offer to compensate me for all the times I had to go to the laundry mat or for the clothing that was ruined by their crappy washer. Save your money and go somewhere else where they actually care about their customers and stand behind their products! read more

purchased used fridge, quits working 6 months later.Cant get repaired because model# and serial # tag was removed. I was informed by another source that the tag is only removed when the fridge is wrote off and tag sent to manufacturer for compensation... BEWARE read more

Recently, my wife and I were in need of a new Range. We did our research on line first, went to several appliance stores for hands on information. Without a doubt, we found Peterborough Appliances had the best selection, and best price. Our sales associate, Tiffany, was amazing, very professional and knowledgeable. Not the first appliance we have purchased from Peterborough Appliances, and won't be the last. Oh ya, the Range is excellent!! :) D. Pearson- Selwyn, Ontario read more

Bought my appliances there end of 2016 .. My Samsung Gas Stove igniter is gone on it .. Been 2.5 years .. Have called Parts/Service dept over X10 times left messages and no response.. even called a sales person to see if the parts counter person is alive or not .. Sales experience was good .. Service the Shits ! read more

My elderly Mom purchased a microwave recently. They didn't have the one she wanted on display but told her they had one in the warehouse. She paid to have it delivered and installed. The person that did this was recommended by PA. $120 later, during the install, she noticed that the microwave was not the one that she had requested. PA said they would exchange it for another $120 and proceeded to tell her that she was shown pictures of the 'said' microwave (which she was not). They treated her rudely, and took no responsibility for delivering and installing the wrong unit and even told her it was now considered 'used' even when the plastic and paperwork was still inside. Absolutely despicable customer service with a disrespectful attitude towards an elderly woman. Seniors are vulnerable and good retailers would recognize this. The customer does not come first at PA and they take no responsibility for actions that they created. I will never buy anymore appliances from this place....luckily in Peterborough we have many options...so go elsewhere if you want an honest and reliable experience! read more

Worst customer service experience I have ever had by far. I purchased 5 new Frigidaire appliances from Peterborough Appliances in 2015 spending $7498.86 which included the extended warranty for $640.00. Last Tuesday morning our wall oven failed and I called the store service department. It took 8 attempts to actually get to talk to someone who finally told me it would take a day or two for the service technician to make an appointment with me. I called several times over the next few days, leaving messages each time, including two with the general manager asking for an update. Getting no response I went to the store on Friday morning and met with the service department staff who assured me I should have heard by now. She called the warranty company and they assured her I would hear from them today (Friday). I also called two other local appliance repair companies who told me they could come and do a service call today but I would have to pay for it even though I have an extended warranty with Peterborough Appliances. It is now Sunday and I have not heard from anyone, in spite of calling the store and leaving messages for the service department and the general manager again. It has been 6 days since my first contact and I have made 16 calls and 1 personal visit and not one call back from them. I will not be dealing with them again and I do not recommend for anyone! read more

Won't honor the extended warranty because they have such poor service department. Waste of money.