Max was phenomenal, helping us diagnose a dishwasher's failed water inlet valve. When putting the…read moredishwashing back into place, he also fixed a substantial gap between the top of the dishwasher door and our countertop - fixing a prior botched job. He sent us the most detailed, professional notes on the follow-up repair, and will promptly return the next day with the part and fix. Thank you, Max!

They did wrong diagnosis but returned the diagnosis fee when I told them…read more Fast to schedule but I do not recommend.

Our dryer wouldn't start last night, and I found SimpleFix via all the great Yelp reviews…read more Submitted a request online and within minutes received a reply and said they would come out today between 12-2. At 12:10 Mahmoud arrived at my door. Very presentable and professional. Basically spent over an hour with our dryer examining everything, taking it apart, and determined that the drive motor was at fault (8 yr old unit). It's too bad these "modern" units don't last decades like the ones we grew up with, but that's a different issue. Mahmoud informed us of the estimate to fix, and basically it's about as much as a new unit. So I went onto Costco.com and bought a new dryer. Mahmoud charged the $65 inspection fee, and I believe it was worth every bit, especially since he spent probably 90 minutes of his time here. It's good to know that these professionals exist and if we ever have issues with our other appliances, I'll know who to call first. Thanks!

I had a great experience with SimpleFix Appliance Repair. Mahmud came out the same day I called to…read morefix my dryer, and he was fast, responsive, and very professional. He quickly diagnosed the issue and had everything handled in less than 45 minutes. He also took the time to explain that the dryer duct needed cleaning and recommended that we have it cleaned before using the dryer again, which I really appreciated. Mahmud was knowledgeable, polite, and efficient. I would definitely recommend SimpleFix Appliance Repair.

I highly recommend SmartFix Appliance Repair! Eli was incredibly responsive, arrived right on time,…read moreand provided prompt, thorough, and professional service. He quickly diagnosed the issue with my Thermador dishwasher and had it fixed within minutes! I really appreciated his knowledge, efficiency, and professionalism. It's refreshing to finally find someone who provides such great service from start to finish. I would definitely call SmartFix again for any future appliance needs!

Eli at SmartFix responded to my request very quickly. He was very knowledgeable and was able to…read moreidentify the issue quickly and accurately. I really appreciated his prompt response and expertise. Great service and highly recommended!

I request a quote on a Kitchen Aid Convection microwave that had stopped cooking. After the…read morediagnostic test, the microwave needed a control panel replaced. I considered my options to either repair or replace. Since it was a 12 year old microwave, I opted to replace it for a new one. He was was very thorough and I appreciate his patience.

He found a time that worked with my schedule, was able to fix the drain pump on my washing machine…read morein a timely manner. I appreciated that he had the part with him already. Thank you ! Now I can wash my clothes !

The Problem: Our 9-year-old dishwasher GE Café dishwasher…read moresuddenly stopped working--the lights were on, but it wouldn't run. The Repair: Alex came quickly and diagnosed the problem as a malfunctioning circuit board. He gave an upfront quote of $355 for parts and labor, ordered the replacement part, and returned a few days later to install it. He replaced the circuit board, tested the dishwasher functions, and had everything working again in under an hour. The final bill was exactly the quoted $355--no surprises. Our 9-year-old dishwasher has a new lease on life! Overall: The whole process, from the initial response to the completed repair, was easy and professional. Alex was courteous, knowledgeable, thorough, and efficient, and he kept the work area extremely clean. We'll definitely save Alex's contact info for future appliance repairs. Very happy with the service and highly recommended!

Nik is very efficient well mannered, and polite, in due respect , he wear a shoe cover before…read morecoming inside our house. Nik explained thoroughly the problem and provided advise on how the refrigerator functions, I am very pleased with his service. Quality of work is outstanding. Parts and repair was reasonable. Very seldom to find an honest person like him. Thank you very much.

TL;DR - This is a great review for Joy Appliance Repair and a terrible review for Thermador's…read morecustomer service. Joy Appliance Repair fixed the faulty fan of our built-in Thermador refrigerator (the defroster stopped working and the fan broke). Joyo, the owner, was very responsive in providing us with an estimate, ordering the right parts, and completing the repair. This was not a cheap fix (I guess that's part of the price you pay for a built-in Thermador refrigerator), and time will tell if our refrigerator keeps running smoothly, but we're grateful for Joyo's service and experience. Joyo is knowledgeable about Thermador's products, design, and manufacturing. If you have a Thermador, don't bother calling their service line - just call Joy Appliance Repair and get your fridge fixed. When our Thermador refrigerator started making rumbling noises, we knew something wasn't right. We suspected the fan was failing because the bottom drawer compartment was no longer feeling cold to the touch. After calling Thermador's service line and being told nonchalantly, "it's probably the fan freezing over" and "no way will your fridge die on you", we scheduled a service appointment with a Thermador technician (the earliest appointment was a week out). Lo and behold, 48 hours after that service call, our fridge stopped making noises - because it had stopped working altogether. Another call into the Thermador service line was met with total apathy, so we threw out all the food in the fridge and hung our hopes on our scheduled Thermador technician visit. Fast forward to the day of our appointment, and the technician cancels at the last minute, one hour into our arrival window. Customer service does not care - they simply reschedule us, this time two weeks out. At this point, we've purchased an emergency mini fridge, and we're scrolling through Yelp reviews in search of a refrigeration repair person who's familiar with Thermador and won't flake out on us. In comes Joy Appliance Repair to the rescue - Joyo examined our fridge, explained to us exactly what happened with the fan (apparently it's a known issue with this Thermador model), and laid out a plan for obtaining the parts and completing the repair. It took a few days for him to get the right parts and about 2 hours for the repair itself. His pricing was upfront and transparent, and we appreciated his clear and prompt communication. We won't hesitate to call on Joyo again if we experience issues with our Thermador appliances (fingers crossed we don't)!

We have a Thermador French door built-in refrigerator, and the freezer part stopped working. We…read morehave had Thermador technician come out for a different repair in the past, but this time, Thermador's appointments were several weeks out, so we started looking on Yelp for someone to come sooner. Joyo of Joy Appliance repair was super responsive and offered to come the next day. When that didn't work for us and I offered two days out, he said he could come same-day instead! He charges a diagnosis fee for the visit, which you can apply toward the repair if you go with him for the repair. They diagnosed what they suspected to be the issue and said they'd order the part and come back. They honestly warned us that if this doesn't fix the issue it might be a more expensive repair, but they hoped this less expensive repair would do the trick. They offered an additional cleaning service as well for an additional fee, but we declined. He sent us a formal quote and time estimate for the part to arrive. We agreed to the work and about a week later our fridge in working condition again! Overall, Joy Appliance was super responsive, quick, communicative, and effectively fixed our fridge! Thanks for your service; it's a relief to have a working freezer again.

We have a 20+ year old Thermador refrigerator and it stopped working a couple of months back. We…read morehave worked with Art before, and Art stopped by to inspect and gave us the diagnosis and the repair cost. We weighed the difference and decided to go with Art. Even though the cost is high because we need to replace the whole compression system, we want to keep this refrigerator and Art did a great job with the repair. It took a while to order the parts due to the refrigerator being so old, but once the parts arrived, Art stopped by and completed the work in a few hours. Art is professional, very responsive, and he is very experienced with the refrigerator repair. Our refrigerator is now running great! We highly recommend Art and his company for any refrigerator work.

Art was quick to respond, courteous, and straightforward about how the repair of my Dacor built-in…read moredouble oven would play out. The oven model (and brand, since Samsung bought them) are discontinued, so getting the controller/display board would take a little time and be more expensive, but he tracked one down. Once it arrived, he was quick to come out and complete the repair. It's back online and working great.

Alex has lots of experience. He got our dryer working very quickly. Extremely professional!read more

Alex is an expert of dishwasher. He examined our machine very carefully and quickly diagnosed the…read moreissue. The issue was non-trivial, but thanks to his experience, the root cause was identified clearly and quickly. He even provided free diagnosis before the fix. We highly recommend his service!

The replies were prompt and to the point…read more The quote was reasonable and service was fast

Ruslan was at my house in roughly 20min after I put out a job on yelp for a malfunctioning AC. He…read morehad the unit up and running with new fuses and a replaced air filter in less than 45 min and for a great price. I tipped him extra because I was so impressed. My house is now dropping from 79 degrees to my desired temperature so I'll be able to sleep tonight. Thank you Ruslan! You'll be our number one call for HVAC in the future.

John and Chris were great. Very professional and fixed my stove quickly…read more The responsiveness and ease of scheduling was also a great help!

The team was on time, attentive and fixed an issue with the dishwasher within the hour! So…read moreappreciative of all your help - thank you!!