This is the second time working with Reimagine Service and it was a good experience. The customer service was very responsive and the fix was predictable and quick. read more

Absolutely Excellent Experience! From my description, our GE oven issue was diagnosed, had the part on the truck, & fixed our ~15 year old GE oven in a very short time. Very much appreciated for very fast response and very easy to schedule online for the next day. Costs were extremely reasonable and certainly significantly cheaper than buying another oven. Very knowledgeable and friendly. We will certainly call on Reimagine Services for our appliances issues. Extremely Happy! read more

Reimagine Service is truly top notch. I had an issue with my Samsung Washer and was under a tight time crunch to fix (less than 48 hours). During that time Hanna did an AMAZING job of understanding my situation, guiding me on why using generic OEM parts was not the best path forward to resolution, ordering the right Samsung parts and then putting a rush on a same day repair!! Unbelievable service level from Hanna-- true professional with excellent communication skills and great customer service. Hire reimagine for your appliance repair needs. You won't be disappointed. Thanks again Hanna! read more

We had an excellent experience with our washer repair! Denis was extremely thorough, knowledgeable, and took the time to explain everything he was doing and why. He made sure the issue was fully addressed and that we understood what had happened and how to prevent future problems. He was also incredibly friendly, professional, and courteous throughout the entire visit. We really appreciate the time and attention to detail he gave us. HIGHLY RECOMMEND!!! read more

They did a good, thorough job. The fridge gasket had to be replaced, along with a door stopper. The technician came, assessed, and ordered the parts. The delivery took a bit longer than expected, but afterwards the installation and repair was completed on time and done right. The gasket part was a bit uncomfortable- but he assured it would normalize after a day, and it did! Very satisfied with the repair overall. read more

Highly recommended! Thank you for installing the new dryer on a holiday! Super easy to book appointment! Thank you Alex for following up! Great customer service! read more

Prompt to come and service , explained the aprts needed and once parts are ordered came in and fixed it. We noticed an issue couple of days later and called back, they were happy to come down and take a look and fix the issue. Denis was easy to talk to and explained things well. read more

Worked with Denis I believe and he was wonderful. Stopped by twice to help out with our stove. Recommended.

I reached out to Reimagine Service through Yelp after the compressor on my fridge went out and left me with a non-functioning fridge and freezer. I decided to go with them as they were very quick to respond and were the only company that was upfront with pricing in the very first message which I appreciated. Thankfully they exceeded my expectations and the entire process was smooth and easy. They were excellent at communication, giving a 2-hour window for arrival the very next day which they followed through on, even giving a heads up when they were on their way. Their repairman was able to quickly identify the issue, and even went above and beyond by noticing a leak issue with the water valve in our wall which he replaced for us, willingly running out to the store twice for different parts he needed. All in all I'm incredibly glad we went with Reimagine Service. They lived up to the excellent reviews they have, and I would recommend them to anyone else in need of appliance repair! read more

My dishwasher stopped draining, so I reached out to Reimagine Service. They were extremely responsive and scheduled an appointment right away. The technician arrived promptly, was super professional, and fixed the issue quickly and cleanly. They also took the time to explain the nuances of what went wrong and how to avoid similar issues in the future. Top-notch service from start to finish--I'll definitely be using Reimagine Service for any future appliance repair needs and highly recommend them! read more

Denis showed on time and very professional. He worked hard on diagnosing the problem with the dishwasher and fixing it accordingly. He made sure things were back to normal before leaving the site. Thank you! read more

Reimagine Service repaired both our washer and dryer promptly as soon as we connected them. Highly recommended.

Great professional service from Alex from start to finish to fix my Cafe Induction Range/Oven. Assessment, parts, and labor costs all presented upfront and no surprises at the end. Quick turnaround from initial assessment to parts needed and return visit to complete the job. Reasonable pricing as well. Thanks again! read more

Reimagine Service - Cafe Induction Range Oven - Appliances & Repair Near Me - San Jose, California

Extraordinary Customer Service! Highly competent, careful and supremely knowledgable. Alex goes above and beyond to make his customer comfortable and satisfied with the results. Bravo, Reimagine! read more

This was the best service visit I have ever had. Alex was extremely knowledgeable, very patient. Answered all of our questions. Was able to explain in details what is going on; what needs to be done Sorry trustworthy service! read more

Quick response, very knowledgeable and professional. Would recommend them to anyone. A bit of miscommunication on my part but they resolved it as soon as possible. read more

Alex came out and rechecked my dryer as I wasn't sure about a noise, excellent service and issue resolved.

Contacted them for a blocked dishwasher repair. They came in within a day and fixed it very quickly after trialing that it was a blocked drain. Quick prompt service read more

Fantastically Awesome! Alex is awesome! He repaired our non-functioning microwave oven in an hour! We had a wall oven / microwave combination. Microwave quit working and Alex came here today, diagnosed the problem and fixed it all with in an hour! His prices for repair work are very very reasonable! Definitely excellent value for the high quality level of work you receive! Plus he's a very personable person who is very nice to talk to. Recommended 100% to repair appliances!! read more

My refrigerator water filter is leaked. Reimagine Service comes very fast, professional and reasonable price. Thanks so much for your services read more

Came same day within an hour and fixed my washer which needed a part replaced. Steve was great!

I can't sing Alex's praise enough! Super professional, honest, punctual, great communicator, and innovative problem solver. He addressed an issue that multiple folks had struggled to solve at my house. Alex inspires confidence and you know he is focused on doing right by the customer. I wish there were more like him in business. I am a big fan and will be using him anytime I need help with any appliances at the house. read more

Very efficient! We had issues with our washer after a "repair" by home insurance a few weeks ago. Alex was very professional and polite. He diagnosed and fixed the issue all within a half hour of arrival. Highly recommend! read more

Alex came in as a pro and evaluated everything within minutes about the issue with washer along with parts and fix needed. Came in day later with parts and completed the fix. Highly recommend his service. Thanks read more

Reimagine to the rescue, when we were having problems with our washer. Thank you Alex for your timely assistance with servicing our LG washing machine. I'd highly recommend using Alex! read more

Reimagine Service was very responsive when my fridge broke down. Alex, the Technician who came out was vey professional, knowledgeable and kind. I had a million questions which he answered with extreme patience. Their prices were very reasonable. I highly recommend. read more

Reimagine company provided me a great service on my appliance repair. Alex is knowledgeable and skilled, recommended things on what to do to prolonged the life of my appliance. Stress free. Thank you. read more

I highly recommend this company..while the quote to fix my 9 year old Bosch oven was fair, it took an additional 2 hours and they didn't charge me. The technician was meticulous, precise, and very respectful! Thank you... read more

Really quick same day response from Alex. He was mindful of safety and diagnosed the issue with our stove. He treated us with respect and kindness and without hurry. He told us what he recommended and also what other options we had available. I highly recommend them for your appliance needs! read more

Alex is awesome! He provided a quick diagnosis and explained the issues with my refrigerator with clarity. I would definitely recommend his work. read more

Fast response on broken washing machine. Always prefer to use local business, and they are close to our house. Friendly and efficient. Would definitely use again. read more

I had an issue with my in-unit Bosch microwave not turning on and turned to Yelp Projects to find help. Alex from Reimagine Service stood out right away with his personal and thoughtful outreach. Denis came by to diagnose the issue and provided a competitive quote. After a few follow-up conversations with Alex about whether to repair or replace the unit, I appreciated the confidence and reassurance he offered in moving forward with the repair. Denis returned to complete the job, and the microwave is now working perfectly. Both Alex and Denis were professional, humble, and took the time to answer all my questions without rushing. I had a great experience working with them and will definitely be reaching out again for any future appliance issues. read more

Alex was very professional. Quickly identified the problem on my stovetop that won't light anymore. Educated me on what broke and what needs to be replaced. We ordered the parts, then fixed my stovetop in a follow up appointment. The whole process was painless, would recommend! read more

Alex arrived promptly and fixed my dishwasher draining issue. He clearly explained what happened and provided some actionable preventative maintenance tips. (I didn't know food gets stuck in the air gap too) I appreciate his professionalism and transparency. Highly recommended. read more

Alex was very professional and explained everything he was going to do. He was very thorough in cleaning both the wash and dryer and showed me the before and after results. I feel the quote was very fair and definitely worth the money to maintain my appliances for years to come. I highly recommend Reimagine Service to anyone needing service for their appliances. Awesome job, Alex! Thanks, Laura. read more

Alex is great. He has many years of experience working for other people and has branched out on his own to provide "a different kind of service". And he did! He diagnosed our gas stove problem with clear explanations and demonstrations. He is hard working, honest, and fairly priced. Strongly recommended. read more

I have a Maytag dryer that the lint tray would not align and we had a strange sound when the dryer started. Denis was awesome. He did a full clean of the ducts and replaced a part. It was completed quickly and with a competitive reasonable price. I am so pleased. Thank you Reimagine Service. read more

Great service! Timely service! They were very polite, showed up on time and did everything needed to maintain our washer and dryer. Removed lint from inside the pipes and dryer machine. Cleaned washer using steam to kill bacteria, removed any gunk and cleaned drums. They also gave us advice to keep it operational longer. Worth the money spent! Overall 5/5! read more

We are sooo glad to have found Alex at Reimagine Service! He came today and replaced my induction glass stove top, and I was beyond impressed! He's efficient, knows what he's doing! We've had him repair our washer also, and really am tickled to have someone that we know we can count on! Thank you again! read more

Reimagine Service - New replacement glass stove top! - Appliances & Repair Near Me - San Jose, California

We contacted service regarding issues with a dryer and a washer. The dryer's control panel was unresponsive, and the washer's agitator was not spinning. Alex arrived and addressed both appliances. The service call was billed as two separate services, one for each appliance, with a notable discount applied to the service charge, which seemed reasonable. For both the dryer and the washer, Alex performed a control panel reset. Following the resets, both the dryer panel became responsive and the washer agitator began spinning again. However, Alex also provided recommendations for potential future work. For the dryer, he strongly suggested replacing the vent hose, despite it appearing unobstructed and functioning correctly upon our own inspection. The estimate for this was significant, comparable to the cost of a new dryer. For the washer, he recommended replacing the control panel, with an estimate that was nearly double the cost of a new unit. Due to the high cost of these recommended repairs relative to purchasing new appliances, we decided not to proceed with the suggested work. In summary, Alex was professional and the initial simple fixes he performed resolved the immediate issues. However, the substantial cost and perceived necessity of the recommended parts/repairs led us to question the value proposition from a customer's perspective. read more