I hesitated to contact an appliance repair service that wasn't with a major store, primarily because the reputable store I'd been using - Oliver Dyer - had succeeded it making repair work on our machines seem so hard by never seeming to fix it quite right, charging astronomical prices and taking days (more than two visits) to complete work that was never truly completed at all. My experience with John was completely different. He was timely, communicative, and very affordably repaired our dryer in less than an hour using - get this - a part he had with him when he arrived to diagnose it. When does THAT ever happen? As his website notes, he is factory trained, experienced and definitely the real deal. read more