Just called to their leasing office, concerning a package that was mistakenly delivered to them on…read more8/25. I was told by the lady over the phone that they did receive it by mistake. I told her that I would go pick it up since I'm just down the road. She then further proceeds to tell me that they can't do that because they received the package from FedEx and it needs to be picked up by FedEx to be delivered back to me. I further proceeded to tell her that I spoke to the FedEx rep just before I got on the phone with them and they told me that no one would be out there to pick it up until Monday. As soon as I said that, the lady said that they don't have it anymore and that it was supposedly picked up at 1230 today. Either way, why would y'all sign for a package that doesn't even have the correct address on it?!?! Whoever Paul is, will eventually have karma come bite you back twofold. So if this is the way you deal with customers about a simple delivery error to your office, I couldn't imagine how you deal with tenants. I'm just glad I was able to call the company for a refund on my package.

This review will be edited and lengthened the longer I live here. I will be able to post updated…read moreaccurate information. (from a military prospective) So in a nut shell, this place is expensive but convenient. There are plenty of other apartments and houses that are cheaper, but Liberty Park Apartments offers more perks. I have timed myself and found I can get from the apartment gate to the Commissary on Ft. Leonardwood in 9 minutes. That was huge when I looked into this place because that means more sleep for me! In certain buildings you are allowed to have pets as long as they do not weigh more than 25 pounds and are not "barkers." There is a nice family swimming pool and BBQ grills. I say "family" because you CAN do laps back and forth but each end of the pool as a 3 ft section. The designated BBQ section allows you to BBQ with your own grill if you do not want to use the ones already there. There is also a 24/7 hour work out gym with decent equipment. i.e. dumbbells, kettlebells, decline/incline bench, medicine balls, squat rack/pull up bar, several different ellipticals, and a few bycycles and treadmills, you get the picture. Enough stuff to leave smoked. It is a gated community, and the Gates are automatic that can only be opened by a person with the key card. There is a visitor gate that allows visitors to be beeped in. The service so far has been stellar. The ladies at the front desk are courteous and efficient with helping you out with any problems. The repair man is quick with the fixes and matches their efficiency. *On regard to repairs, they will come in your room to make repairs even if you are not home. Before entering they do knock, but my neighbor experienced an awkward moment when she did not hear the knock on the door and opened her room door to find three men working on her AC unit. If they do come they leave a notice explaining that they were there and what they were working on. As for pricing, it is 850 for a single, 950 for a double, and 1095 for a three bedroom. However, that includes water, trash, cable, internet, all appliances. The only thing it does not include is the Electric bill...which I hear is around 160$--I will update that to a more accurate number later. There is also a $30 pet fee. They also host a social once a month where they get a local restaurant to cater for all the tenets...which also includes free beer and wine! Great place to stay. Friendly staff, quiet apartments, oh and most of the tenets are military. There are rumors of a hot tub, a little animal area, and a basketball goal to be built...

Love the management, the staff is very friendly, and the rates are probably some of the best you'll…read moreget in the area. However, their main weakness is their maintenance department. After being with them since around December 2018, the work orders I've submitted usually take a few days to resolve. The broken washer when we initially moved in took roughly a week to fix, and we submitted it as an urgent request. However, I dont really know what they consider is an emergency maintenance request. A broken air conditioner in the middle of the Summer that has gone unresolved for 5 days really sucks (The apartment we are also in has very bad insulation so heat during the summer is intensified in our bedroom. Vice versa in the winter). Also, why do they even have an emergency maintenance number for their after hours voicemail if no one ever responds to it? I've tried several times throughout this and last week to no avail. If their maintenance was a bit better, Investment Realty is easily a 4 or 5 star agency to rent from with decent rates and a good staff.

They are horrible they dont fix anything what so ever the maintenance man they have working for…read morethem on site does not do his job but says he does he is a drunk doesn't clean the laundry rooms they are so nasty... this place is a disgrace the owner of sunset should fire them and come see what is really going on with their property they would be mad as hell fr fr

Dawn is amazing! And super pet friendly!…read more That's about it for this one. Very cheap quality housing and rent is too high for the area.

This is such a great community to live in. It is pet friendly and has very quick maintenance. The…read morestaff is wonderful, friendly and knowledgeable and the rent is reasonable. I have a military family. We have lived all over the country, but Oak Point feels like home! It is within walking distance to grocery stores and restaurants. We live in a 3 bedroom 2 bathroom town-home and it is spacious and clean. I live on an end unit so there are a lot of windows. We are free to do what we like with the outside patio, in fact we are encouraged to plant flowers and make our outside areas look beautiful so gardeners would love it here. There is a covered car port for your vehicles, dumpster sites close by and pet areas where there are bags so you can clean up after your pet.

As a tenant who always paid before rent was due, I 'd expect the same curtesy and professionalism…read morein return. Unfortunately, they have been slow to respond and fix maintenance requests. The laundry facility was most often broken, and I was hardly reimbursed for how many quarters were wasted finding out each time. The unit above me leaked through the bathroom by the bucketfulls, and it took a few weeks to get anyone out to look at it. After I went through the walk through, vacated the premises, and turned in my keys to one of their property managers, I am still being billed, including late fees. Additionally, I have contacted the property management office, as well as the owner, and no one will discuss returning my damage deposit OR the false billing that will eventually affect my credit! They are extremely unprofessional and I would not recommend anyone renting from Midwest GIRG! or utilizing their property management services!

I'll start by saying the rentals are pretty well as advertised. Mostly. Units are all new within…read morethe past 5 years or so. Some units in Hunters Ridge are on very steep hills or, worse, an unpaved road they struggle to maintain due to constant wash-outs. I've rented twice from Midwest. First was a 2 bedroom duplex, 2010-11. Unit was as pictured and I was rather pleased, overall. Second experience was 2015-16 in a one bedroom, furnished apartment. Again, no complaints with the unit and nicely furnished. Maintenance is fairly quick to handle minor issues when needed. Office staff is friendly. Biggest complaint and reason for the lack of stars is in how they handle business when you move out. Don't expect much of a deposit back, even if left spotless. $30 re-key charge, $50 carpet cleaning, another $124 for "vacant unit clean." Other miscellaneous charges and total, they withheld nearly $250 of my $300 deposit. My first experience with Midwest also included odd expenses deducted from the deposit. I recall being charged for a replacement of a set of blinds that I know nothing was wrong with when I had left. Recommendation - Anyone renting from Midwest, request an in-person walk through upon departure. They will rip you off if you leave without settling those charges while there. Otherwise, the rentals themselves really are nice for the area so I wouldn't tell anyone to avoid Midwest. Simply know you aren't likely to get a significant return on your deposit; an experience I have not had in any other rental I have occupied.

I just recently got out of college. I searched for a place for (what it seemed) forever. I met Pete…read more(owner) and Jeremiah (maintenance) and they were awesome! I never had an issue renting from them. They always try to accommodate you, the properties were great and in excellent condition. I just recently moved out to another place, but if I ever needed to find another place in the future...they will be my first to contact.

Being stationed in FLW for the past three years I have to say that Peter (owner)and Mabong…read moreProperties worked with me in every aspect of renting. From being able to place a work order and have it handled with the highest level of importance by Jeremiah (maintenance) as if it were their homes it were being done for. To regular check ups on the property and how things are running. The whole team provided professional service with an understanding of everyone's individual situations, and backgrounds. I would like to thank Team Mabong for the standards they kept as property managers and would highly refer them to anyone I know searching for a home to rent in the area. Once again thank you for your service.

This company is horrible at property management. The properties they managed for me were…read moreconsistently at a high vacancy rate, usually around 50% or less! They consistently have accounting errors, double payments, and hidden upcharges to their owners for insurance they sell them. Along with that, expect maintenance costs every single month-- not one month has gone by without some form of random maintenance cost in the last year. All maintenance is handled by their IN-HOUSE COMPANY, so they're profiting on both ends. The least I can say for them is that they respond to emails and calls, but these mistakes, upcharges, and issues shouldn't be happening in the first place. Do not use this company for property management unless you want to practically self-manage both the management AND the property.

I would say probably the most poorly managed rental property I have ever rented from. They look…read morenice and aren't bad for the money but I have had more problems than any other place I have lived. When I looked at the apartment and was shown the master bedroom there were hundreds of lady bugs covering the walls and ceilings so the girl just said "oh we have another unit instead". This unit is on the only unpaved road with a hole so big when you drive in it will cause damage to your vehicle no matter what you drive. I have had numerous maintenance issues that were poorly resolved until multiple calls to the company and later found out two of the maintenance men were fired in the short time I was here because they obviously couldn't do their jobs. One flooded my apartment and in doing so used my personal towels and stole them while he was done without even a note until I asked about them. The other would check off jobs as done when they hadn't been started. Next issue they don't disclose that the apartments are part of an HOA so if you want lawn care good luck. Our street gets it 5 times a year and I had to call about that after the weeds were literally 3-4 feet high. Today I woke up and no power because even though electricity is included in my rent somehow they didn't pay apartment even though the rest of the building was paid so it causes extreme complications when you work from home or if it is 100 degrees outside and there is no air conditioning in your apartment. But good news I will get about a $15 credit for my inconvenience.... I've been sent past bills from the company when I had an overage so I could see the cost of how far over my electric went from the allotted amount and on that it shows the bill was passed due that month also. Although it didn't charge me the fee they apparently have problems paying bills on time. The gym has almost every machine broken so don't get excited for that either. It's cheap for the area is all I can say. I do not leave reviews unless necessary but after paying rent on time and hearing all of this about HOA and the blame being pushed around and seriously only lawn care 5 times per year... I wish I could rate this lower. My calls to management were not returned until I came to the office to talk directly to them. At least they were nice enough to give me a $15 credit for my inconvenience today which will probably go straight into an overage charge for having to cool my apartment down after sitting heating up all day with no ac. My advice is don't rent from a complex that multiple companies own units in (which you aren't told) and are forced to go through HOAs.

I have used Pro Tech Property Management for two years and they have been fantastic! They are very…read moreresponsive and have a dedicated team to deal with any scenario. If you need a property manager in the FLW area these are the folks to use.

Rented one bedroom furnished apartment, Mid 2008 through Mar 2015, moved in/out several times due…read moreto deployment.. Comment: furniture: rudimentary contractor grade, not updated or often replaced. washer/dryer: stack type, small, problematic performance. Dishwasher: None TV: Small older motel type (not flat screen). Bed: metal frame, headboard screwed to wall. Closet: large walk-in Internet: Wireless provided as part of rental fee, often out of service, weak signal. Satellite: provided as part of rental fee, limited channel selection. return of deposit: Substantial amount of deposit not returned despite leaving apartment in clean, better than issued condition.

I want to thank Geni Westling for her committed service helping us find our home. Our budget and…read morethe market seem to make it impossible to find the right house but Geni never quit or slowed down to help us. For months we looked in every surrounding town and sometimes without much warning, Geni always came through. She was totally knowlegable of the entire area as well as the many houses that she showed us. I highly recommend her as a true Realtor, I have bought and sold a few homes and worked with several Realtor's but Geni, she has been the best. Thank you Geni for your committment to your business and clients. Dan and Roberta

Responsible renters beware. I agree with other one star ratings. This company is predatory and…read moreviolates tenant privacy on a quarterly basis with full spectrum photos of belongings for owners. Upon move out, families are taken advantage of by an anal retentive inspector who nit picks down to noting dog feces on the yard for which we had no control. Also, I agree with the unfair rekey fee although it is outlined in the document. Pay close attention to your notice to vacate regarding utilities, you will be responsible to pay three business days of service after you vacate or will be charged $150. Be advised read and re-read all documents put in front of you from this establishment. They are iron-clad and there will be no negotiations. 100 percent agree with these well written and accurate comments: "Would not recommend renting. Random BS charges at move out "rekeying locks" and won't do a move out checklist with me present. I hate this company and would NEVER recommend renting from them. Lazy property management company wants to push off all costs onto tenants. For reference the house is very clean and I have always gotten my security deposit back elsewhere minus one or two little charges for things like forgetting to weedwack or couldn't get the oven clean enough. I will be recommending they get put on the "OFF LIMITS" list for Soldiers if I don't get a reasonable refund of deposit. It's not supposed to be free money for the managers. Edit: I was told at move-in that regular wear and tear was permissible but now they are trying to charge me "recleaning" fees and no charges are itemized. No actual prices are listed out, they don't use a checklist with prices like every other rental company. May have to pursue legal action to get anything at all back. They wouldn't accept my notice to vacate at the end of my lease until I signed the agreement they're mentioning, so it's not like the contracts I signed will be enforceable. I had no choice and only signed them hoping to get my deposit back. Very unfair and predatory dealing, normally you can just inform the property manager in writing without signing a contract" "If you lease with them, don't expect to be treated fairly. Do not expect to see your deposit back. They will find any way possible to charge you for anything upon move out. They are all about lining their own pockets. Ask locals around the area about Walker Rentals and you WILL get the truth. This business should be investigated." "I wouldn't recommend renting through them. When I moved out I spent 2 days deep cleaning, called a carpet cleaning company to clean the carpets because walker requires this when moving out even if you don't have pets . And still got more than half of my deposit stolen from me. Saying it wasn't clean. It looked exactly the same as it did when we moved in. On top of that, they claimed that in the 5 months we were there (I'm military and got orders to move) there was a light cover in one of the rooms that wasn't there when we moved out??? Which I never noticed. And my fiancé and I were totally blind sided by when they said this. They are also terrible with getting work orders done.... $775 taken away from me because it wasn't better and cleaner than when we moved in?"

I had my house rented through PPM for 7 years. They did an excellent job with the photos and making…read moresure that any issues that came up were taken care of immediately. LaGail Teel and Patti Black are both awesome property managers. I will recommend them hands down to anyone in the are who needs to rent out their property. Wish I could have them manage my house in Texas as well.

My husband and I are military and have rented from PPM for the past 2 years. Our experience was…read morewonderful and here's a breakdown of why: 1) When looking for a place to rent, PPM took initiative to help us find a home; they gave us keys and let us look ourselves without being escorted or having appointments which worked very well for us as we both had several in-processing appointments all throughout the days. 2) The customer service we received from Patti was exceptional. She always remembered who we were and where we lived and was johnny on the spot with getting any maintenance requests fixed ASAP. 3) Upon having to PCS, Patti had a concise and yet comprehensive list of expectations and useful points of contact in order to get us out without having to give up our deposit. In summary, Professional Property Management was a wonderful experience and we highly recommend them. Best of luck on your move!

This is one of the most honest and competent real estate companies I've ever use. Professionalism…read moreis their core competence. It is GREAT to be out of state and have trusted care of my real estate investment properties. They completely vet prospects before renting to them. I have worked with several of their associates over the years and have always had impeccable customer service and support. I bought and rent my properties through this office. I highly recommend this company to everyone!

Okay-- used these guys to try to find a house to rent. Despite repeatedly saying that we had no…read morespecific budget they insisted on using a budget rather than square footage, number of rooms, and characteristics to find a house. Additionally, they conveyed that there weren't a lot of places available so we needed to act quick. We were taken through the classic dance of showing us two crappy cheaper places followed by a nice looking overpriced one. The bottom line is there are TONS of vacant houses in this area (and they manage a great number) and they were solely concerned with taking care of their bottom line. We eventually found a place we wanted (not through Re Max) and they ended up charging the landlord half a month's rent to show us the place, write a generic lease, and hand us the keys. I wouldn't recommend them-- but then again, I find nearly every property management company I deal with near a military base seems suspect.